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Hi, I’m Brad Feld, a managing director at the Foundry Group who lives in Boulder, Colorado. I invest in software and Internet companies around the US, run marathons and read a lot.

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Dear Google, I Have More Than 10,000 Contacts

Comments (270)

I just received the “amusing email of the day” from Google. I feel like I’m in one step forward / one step back with Google Enterprise Support. If you read my two recent posts on this, you saw that I started by saying that it’s Time For Google To Get Serious About Enterprise Tech Support and I followed up with My Increasing Love Affair With Google Apps.

A few days ago, I realized that Google was no longer allowing me to enter new contacts. When I checked Contacts in Google Apps, I saw I had exactly 10,000. That triggered some neuron in my brain to fire at which point I did a – ahem – Google search and quickly found that the Apps limit is 10,000 contacts. I complained to Ross (our IT guy) who sent Google the following email:

One of our users has hit some sort of limit of 10,000 contacts – we need this increased as this user needs more than 10,000. Can you let me know how to increase this limit?

Early this morning Ross got the following response.

Hello Ross,

Thank you for your message. I understand that you are inquiring about the Contact limit per user for a Google Apps for Business account.

This is expected functionality at the moment and we suggest that you remove some of the contacts that you don’t use to free up some space on your account. You are not able to increase this amount, however if you would like you can submit a feature request for increasing the amount of Contacts each user has. To do this please follow these instructions

1. Login to your Google Apps account.

2. In your dashboard, scroll down to the very bottom on the screen and you will see a link called ‘Suggest a Feature.’

3. Click on this link and you will be able to fill out a feature request.

I hope you found this information useful, Ross and thank you for your understanding.

Dear Google, no, this is not helpful. While part of me fantasizes about never meeting anyone again in the future that I’d want to put in my Contact database (that’s the introvert part of me), my business dictates that I meet lots of new people every week. And CardMunch is relentless about munching their business cards and putting it in my Address Book (or – well – Contact Database). And – you are now the source repository for all of these dudes and dudettes!

I can’t imagine any particularly good reason why 10,000 would be the limit, or that I couldn’t simply pay you money (I will!) to get 20,000. Yeah, that seems like plenty – how about 20,000? Yeah, I know, we’ll never need more than 64K of RAM in a computer.

  • http://MeetInnovators.com Adrian Bye

    oh boy.. i’m in google apps email, and i’m at 20% of my space limit..

    i notice that from time to time and wonder if it really is a hard limit.. i guess i have my answer.

    c’mon google, time to get serious about this stuff. we’ll pay the money!

    • http://johnsontrades.com Brian Johnson

      Adrian – its a hard limit. Nothing that can be done to increase space. Makes no sense.

    • http://profitably.com Graham Siener

      I thought you could pay to increase storage space for email?

      • http://johnsontrades.com Brian Johnson

        Only in gmail Graham. For some reason you can increase your storage in the free service but not in the pay service. As i said – makes no sense.

      • http://www.internetgeeks.org/ Internet Geeks

        It’s not storage space. Its limit no number of contacts you can have.

        • http://profitably.com Graham Siener

          Actually I was replying to Adrian above who was talking about storage space…

          • http://www.internetgeeks.org/ Internet Geeks

            Sorry man! I didn’t follow previous comment.

          • http://www.internetgeeks.org/ Internet Geeks

            Sorry man! I didn’t follow previous comment.

        • http://profitably.com Graham Siener

          Actually I was replying to Adrian above who was talking about storage space…

      • http://www.internetgeeks.org/ Internet Geeks

        It’s not storage space. Its limit no number of contacts you can have.

  • http://www.reillybrennan.com/ Reilly Brennan

    You know when people say that Google goesn’t “get” social? Well…

    • Anonymous

      Facebook doesn’t allow more than 5000 friends though.

      • Ben

        Facebook is free, not all google app setups are. Also, facebook created pages to alleviate the 5000 friend limit.

        • Lannier

          Facebook is only free if your time is worthless.

          Also, the fact that it’s free doesn’t mean anything in this case.

          Google Apps being (also) paid doesn’t mean Google has to cater every whim of its users. No program does. Even in commercial software, there are limits –and if you don’t like them, and you don’t represent a statistically significant part of the users, you can go elsewhere…

        • Lannier

          Facebook is only free if your time is worthless.

          Also, the fact that it’s free doesn’t mean anything in this case.

          Google Apps being (also) paid doesn’t mean Google has to cater every whim of its users. No program does. Even in commercial software, there are limits –and if you don’t like them, and you don’t represent a statistically significant part of the users, you can go elsewhere…

        • Lannier

          Facebook is only free if your time is worthless.

          Also, the fact that it’s free doesn’t mean anything in this case.

          Google Apps being (also) paid doesn’t mean Google has to cater every whim of its users. No program does. Even in commercial software, there are limits –and if you don’t like them, and you don’t represent a statistically significant part of the users, you can go elsewhere…

    • Snake

      yeah because in real life we need more than 10,000 friends

    • Snake

      yeah because in real life we need more than 10,000 friends

    • Snake

      yeah because in real life we need more than 10,000 friends

  • http://www.facebook.com/brant.williams Brant Williams

    This is brutal. Same boat. Surprising nobody at Google yet has this issue…assuming they eat their own foodies. I was able to scale down my database to around 7k and ‘backed them up’ a google spreadsheet. Happy I’d pay for more storage. Loving the Gist updates from TA, Robert et al. Congrats on that.

    • http://www.feld.com bfeld

      Yeah – Gist is actually my ultimate repository, but the intermediate
      one that is “active” is Google and now that I’ve hit my hard cap there
      I’m kind of stuck in a bizarro place.

    • http://www.feld.com bfeld

      Yeah – Gist is actually my ultimate repository, but the intermediate
      one that is “active” is Google and now that I’ve hit my hard cap there
      I’m kind of stuck in a bizarro place.

    • http://www.feld.com bfeld

      Yeah – Gist is actually my ultimate repository, but the intermediate
      one that is “active” is Google and now that I’ve hit my hard cap there
      I’m kind of stuck in a bizarro place.

  • http://www.twitter.com/bohemiacademia Scarlett de Courcier

    Yup, know the feeling. Four years at a company building up contacts and networking, and now Google Address Book runs out of space and I have to resort to trying to remember people’s email addresses. Sort it out, Google.

  • http://ferodynamics.com Ferodynamics

    I had the same problem. If you want more contacts, check out Cerberus–blows Gmail away in many ways, especially with the ability to add your own custom fields. With Cerberus you can import contacts with a .CSV very quickly, unlike Gmail which is painfully slow (or totally crashes) over a certain limit. I don’t know the Cerberus limit but I have 30-40k contacts.

    • Anonymous

      Could you give a little more detail here, I tried googling for Cerberus but couldn’t find the contact stuff, would be curious about it…

      • jonjohn

        google cerb5

        • Lannier

          Cerberus? Really? A cobbled together POS mail management system aimed at customer support and ticketing as a Gmail replacement?

  • http://wearenytech.com/64-mark-birch-investor-entrepreneur-trader Mark Birch

    Google is about the same as every web start-up when it comes to customer service, clueless. Even if there is good reason to not support “X” feature, there are appropriate ways to handle the situation.

  • http://www.activetheoryinc.com Alex Gourley

    Sounds like an opportunity for someone to write a plugin that will scan for the N contacts you’ve emailed least frequently, and offer to bulk delete them. Or better yet, export them to a format you can save and upload later once Gmail bumps their limits. Google should probably throw an engineer at this – anyone with 10,000 contacts is someone you want to like your services.

  • http://jpm.io/ Jose Paul Martin

    Google’s just created their own dunbar number! Just curious Brad, how on earth do you manage to maintain that much? I mean don’t you spend some time at least trying to trim that down? I mean people change email addresses when they change jobs? Just HOW DO YOU manage!??! *blank stare*

  • http://argylesocial.com covati

    Maybe I’m the lone dissenter, but I think it’s a bit unreasonable to ask Google to be everything for everyone.

    As a CTO and product owner I make decisions every day about limits. Some are more arbitrary than others. At the end of the day we often times end up putting limits on things. There are far too many reasons why it’s not only easier, but either important or entirely necessary.

    Now I understand that you are using Google Enterprise, I’ll admit I don’t know a hell of a lot about that product. But I’ll tell you that if you are doing some serious contact management (which 10K people is), then you shouldn’t be doing it in something built off of gmail. My understanding of google apps’ contact tool is that it’s built primarily for email users management. If you have a need to email and stay in contact with more than 10K people at a personal level then I think you need something better.

    And if you are trying to manage contacts for your entire company through google apps contacts then you are Doing It Wrong. Let me put it this way, would you fill a swimming pook with a bucket. I mean it’s built to carry water, right?

    This sounds more like a salesforce problem than a gmail one. Remember, you are probably in 0.001% of the market, the 10K limit is ludicrously for google app’s core users.

    Don’t get mad, get the right tool for your problem.

    • Anonymous

      I have to admit I’m a little perplexed by this comment. Google Apps Enterprise is designed/billed as an enterprise class groupware product, meant to replace/surplant things like Microsoft Exchange, etc. While Exchange used to have a limit of 16GB total that limit has been gone for quite some time.

      I also find it interesting that most of the comments are “you shouldn’t have that many contacts”. While yes, 10k contacts is a lot Brad isn’t the only one with this issue (just have a look at the Google forums). If Brad chooses/needs 10k contacts then he should be able to get/have 10k contacts just as he has in the past. This isn’t something to be solved for by a CRM system as these are just Brad’s contacts – he just happens to have 10,000 of them…

      When paying for an enterprise class product these sort of arbitrary limits are just silly. If this were the free version I wouldn’t think it odd at all. But for an enterprise class application to have a limit like this (that you can’t even pay to remove) is just silly. Brad didn’t ask for Apps to be everything to everyone, he (and I) just want it to be a true replacement for the other enterprise apps out there.

      I’m sure Google will get there are adoption of Apps increases. At least I’ll hope…

    • Anonymous

      I have to admit I’m a little perplexed by this comment. Google Apps Enterprise is designed/billed as an enterprise class groupware product, meant to replace/surplant things like Microsoft Exchange, etc. While Exchange used to have a limit of 16GB total that limit has been gone for quite some time.

      I also find it interesting that most of the comments are “you shouldn’t have that many contacts”. While yes, 10k contacts is a lot Brad isn’t the only one with this issue (just have a look at the Google forums). If Brad chooses/needs 10k contacts then he should be able to get/have 10k contacts just as he has in the past. This isn’t something to be solved for by a CRM system as these are just Brad’s contacts – he just happens to have 10,000 of them…

      When paying for an enterprise class product these sort of arbitrary limits are just silly. If this were the free version I wouldn’t think it odd at all. But for an enterprise class application to have a limit like this (that you can’t even pay to remove) is just silly. Brad didn’t ask for Apps to be everything to everyone, he (and I) just want it to be a true replacement for the other enterprise apps out there.

      I’m sure Google will get there are adoption of Apps increases. At least I’ll hope…

      • http://argylesocial.com covati

        Ross, I just took a look online and couldn’t find any descriptions of an enterprise offering that is meant as a groupware product. As I stated, I’m not familiar with their offering.

        However, as a product guy I’ll tell you that there are times when you have to make rational assumptions that will cover 99.99% of your marketshare. Most people cannot, in any functional way, use a 10,000 person contact list without using special software. The fact of the matter is that if you want to do proper scaling, predictions, or management of a large number of customers you often times have to impose limits.

        Does that mean you may limit your potential users? Yes. Is that ok? Yes, that’s just fine. Running a product or business isn’t about pleasing everyone, it’s about choosing the right things to do and not to do.

        You are right that Brad deserves to have 10K contacts if he chooses, but that doesn’t mean he has the right to demand that from google. I would think he’d understand that it’s a bit higher than normal.

      • http://argylesocial.com covati

        Ross, I just took a look online and couldn’t find any descriptions of an enterprise offering that is meant as a groupware product. As I stated, I’m not familiar with their offering.

        However, as a product guy I’ll tell you that there are times when you have to make rational assumptions that will cover 99.99% of your marketshare. Most people cannot, in any functional way, use a 10,000 person contact list without using special software. The fact of the matter is that if you want to do proper scaling, predictions, or management of a large number of customers you often times have to impose limits.

        Does that mean you may limit your potential users? Yes. Is that ok? Yes, that’s just fine. Running a product or business isn’t about pleasing everyone, it’s about choosing the right things to do and not to do.

        You are right that Brad deserves to have 10K contacts if he chooses, but that doesn’t mean he has the right to demand that from google. I would think he’d understand that it’s a bit higher than normal.

      • http://argylesocial.com covati

        Ross, I just took a look online and couldn’t find any descriptions of an enterprise offering that is meant as a groupware product. As I stated, I’m not familiar with their offering.

        However, as a product guy I’ll tell you that there are times when you have to make rational assumptions that will cover 99.99% of your marketshare. Most people cannot, in any functional way, use a 10,000 person contact list without using special software. The fact of the matter is that if you want to do proper scaling, predictions, or management of a large number of customers you often times have to impose limits.

        Does that mean you may limit your potential users? Yes. Is that ok? Yes, that’s just fine. Running a product or business isn’t about pleasing everyone, it’s about choosing the right things to do and not to do.

        You are right that Brad deserves to have 10K contacts if he chooses, but that doesn’t mean he has the right to demand that from google. I would think he’d understand that it’s a bit higher than normal.

        • Anonymous

          Well Apps clearly is a groupware product (that’s what email/contacts/calendar/tasks/docs/etc apps are) and clearly it’s meant for the enterprise (hell that’s even it’s name!)

          Totally understand that from the product perspective you have to make choices that impact your customers and that you’re never going to make everyone happy 100% of the time.

          My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

          I also don’t remember him or I ever demanding anything from Google. I want to pay for it, not get it for free. I have no issue with a starting limit that I agree is perfect for probably 95% of their users. We all realize that 10k is a huge number of contacts, the issue here is if Google is going to operate an enterprise level product they are going to have to handle this in a much better way.

        • Anonymous

          Well Apps clearly is a groupware product (that’s what email/contacts/calendar/tasks/docs/etc apps are) and clearly it’s meant for the enterprise (hell that’s even it’s name!)

          Totally understand that from the product perspective you have to make choices that impact your customers and that you’re never going to make everyone happy 100% of the time.

          My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

          I also don’t remember him or I ever demanding anything from Google. I want to pay for it, not get it for free. I have no issue with a starting limit that I agree is perfect for probably 95% of their users. We all realize that 10k is a huge number of contacts, the issue here is if Google is going to operate an enterprise level product they are going to have to handle this in a much better way.

        • Anonymous

          Well Apps clearly is a groupware product (that’s what email/contacts/calendar/tasks/docs/etc apps are) and clearly it’s meant for the enterprise (hell that’s even it’s name!)

          Totally understand that from the product perspective you have to make choices that impact your customers and that you’re never going to make everyone happy 100% of the time.

          My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

          I also don’t remember him or I ever demanding anything from Google. I want to pay for it, not get it for free. I have no issue with a starting limit that I agree is perfect for probably 95% of their users. We all realize that 10k is a huge number of contacts, the issue here is if Google is going to operate an enterprise level product they are going to have to handle this in a much better way.

          • Lannier

            My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

            It’s not exactly arbitrary, it’s related to how the storage engine (Big Table) Google uses works.

            They could have used any other number, even something bigger (so it’s random in that sense), but they had to use something in that range (so it’s not just something that could be increased trivially to any arbitrary value with the same performance) to allow for a reasonable number of items and not loose performance on the Big Table. It’s not hardware related limit, so it didn’t have to be a power of two.

          • Lannier

            My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

            It’s not exactly arbitrary, it’s related to how the storage engine (Big Table) Google uses works.

            They could have used any other number, even something bigger (so it’s random in that sense), but they had to use something in that range (so it’s not just something that could be increased trivially to any arbitrary value with the same performance) to allow for a reasonable number of items and not loose performance on the Big Table. It’s not hardware related limit, so it didn’t have to be a power of two.

          • Lannier

            My main issue here is the totally arbitrary limit. As Dave Jilk said if this limit was a base 2 number then it would make a lot more sense as say only that much memory/space was allocated and to increase it would be really tough. 10k tells me that someone just used that as the limit and that increasing it could possibly be trivial.

            It’s not exactly arbitrary, it’s related to how the storage engine (Big Table) Google uses works.

            They could have used any other number, even something bigger (so it’s random in that sense), but they had to use something in that range (so it’s not just something that could be increased trivially to any arbitrary value with the same performance) to allow for a reasonable number of items and not loose performance on the Big Table. It’s not hardware related limit, so it didn’t have to be a power of two.

      • http://twitter.com/muddybulldog Erich Heintz

        For what it is worth, the 16GB was completely artificial in order to separate the Standard Edition from the much more expensive Enterprise Edition. Such an artificial limit still exists, it’s now 1TB.

        • Anonymous

          Yup, you’re totally right Erich – but to my point you can buy more space (Exchange Enterprise) when you need it.

        • Anonymous

          Yup, you’re totally right Erich – but to my point you can buy more space (Exchange Enterprise) when you need it.

        • Anonymous

          Yup, you’re totally right Erich – but to my point you can buy more space (Exchange Enterprise) when you need it.

      • http://twitter.com/muddybulldog Erich Heintz

        For what it is worth, the 16GB was completely artificial in order to separate the Standard Edition from the much more expensive Enterprise Edition. Such an artificial limit still exists, it’s now 1TB.

      • http://twitter.com/muddybulldog Erich Heintz

        For what it is worth, the 16GB was completely artificial in order to separate the Standard Edition from the much more expensive Enterprise Edition. Such an artificial limit still exists, it’s now 1TB.

      • Lannier

        Google Apps Enterprise is designed/billed as an enterprise class groupware product, meant to replace/surplant things like Microsoft Exchange, etc. While Exchange used to have a limit of 16GB total that limit has been gone for quite some time.

        That’s storage. And that’s for a the mailbox. Exchange might as well have a similar limit for contacts. And even if it does not, only a puny fraction of exchange users have something near 10,000 contacts (mostly people not knowing that a mailer is not the same as a CRM program).

        And while we are in the matter, Excel, that other corporate staple, has a hard limit or 65K rows (changed in Excel 2007 to 1 million). And yet, the enterprise got just fine with it only allowing 65,000 rows… (And there are many companies with over 65,000 employees and other countables they might want to analyze…)

        If Brad chooses/needs 10k contacts then he should be able to get/have 10k contacts just as he has in the past.

        No, he “should not”. Google is a business. If a person with 10K contracts represents a tiny, insignificant fraction of its customers, then there is no business reason to provide him with what he “chooses/needs” –especially if there were technical trade-offs involved in choosing an arbitrary limit.

      • Lannier

        Google Apps Enterprise is designed/billed as an enterprise class groupware product, meant to replace/surplant things like Microsoft Exchange, etc. While Exchange used to have a limit of 16GB total that limit has been gone for quite some time.

        That’s storage. And that’s for a the mailbox. Exchange might as well have a similar limit for contacts. And even if it does not, only a puny fraction of exchange users have something near 10,000 contacts (mostly people not knowing that a mailer is not the same as a CRM program).

        And while we are in the matter, Excel, that other corporate staple, has a hard limit or 65K rows (changed in Excel 2007 to 1 million). And yet, the enterprise got just fine with it only allowing 65,000 rows… (And there are many companies with over 65,000 employees and other countables they might want to analyze…)

        If Brad chooses/needs 10k contacts then he should be able to get/have 10k contacts just as he has in the past.

        No, he “should not”. Google is a business. If a person with 10K contracts represents a tiny, insignificant fraction of its customers, then there is no business reason to provide him with what he “chooses/needs” –especially if there were technical trade-offs involved in choosing an arbitrary limit.

      • Lannier

        Google Apps Enterprise is designed/billed as an enterprise class groupware product, meant to replace/surplant things like Microsoft Exchange, etc. While Exchange used to have a limit of 16GB total that limit has been gone for quite some time.

        That’s storage. And that’s for a the mailbox. Exchange might as well have a similar limit for contacts. And even if it does not, only a puny fraction of exchange users have something near 10,000 contacts (mostly people not knowing that a mailer is not the same as a CRM program).

        And while we are in the matter, Excel, that other corporate staple, has a hard limit or 65K rows (changed in Excel 2007 to 1 million). And yet, the enterprise got just fine with it only allowing 65,000 rows… (And there are many companies with over 65,000 employees and other countables they might want to analyze…)

        If Brad chooses/needs 10k contacts then he should be able to get/have 10k contacts just as he has in the past.

        No, he “should not”. Google is a business. If a person with 10K contracts represents a tiny, insignificant fraction of its customers, then there is no business reason to provide him with what he “chooses/needs” –especially if there were technical trade-offs involved in choosing an arbitrary limit.

        • http://twitter.com/tripzilch Triple Zero / ritz

          > No, he “should not”. Google is a business.

          Yes and mr Feld is their customer. In capitalism, that means both the business and the customer try to maximize value. It doesn’t mean that whenever interests conflict, the business is always right.

          Google can choose not to do anything about it. But that doesn’t automatically mean they’re right (in your view). Because mr Feld is just as right to complain about it. They’re in conflict, and whether you support Google or Mr Feld in this conflict is a choice you can’t just base on the fact that “Google is a business”. The rational decision–disregarding any other reasons–is just to not take a position.

          My position sides with the customer, because they’re paying a non-trivial amount for google apps enterprise, *unless* fixing this seemingly arbitrary limit is indeed non-trivial because it’s hard-coded in their BigTable solution (as mentioned above). Cause in that case, it’s a hard limit, but if that’s not the case, it’s just a matter of poor customer service (which he also pays for).

          That said, Mr Feld if you’re looking for a solution and willing to pay for it, why not pay someone to script automatically moving your least-used contacts into an off-Google repository. Sure it’s stupid that Google just won’t fix it for you, but if you want or need a solution, go for what works and put your thumb to your nose at Google while you’re at it ;-)

        • http://twitter.com/tripzilch Triple Zero / ritz

          > No, he “should not”. Google is a business.

          Yes and mr Feld is their customer. In capitalism, that means both the business and the customer try to maximize value. It doesn’t mean that whenever interests conflict, the business is always right.

          Google can choose not to do anything about it. But that doesn’t automatically mean they’re right (in your view). Because mr Feld is just as right to complain about it. They’re in conflict, and whether you support Google or Mr Feld in this conflict is a choice you can’t just base on the fact that “Google is a business”. The rational decision–disregarding any other reasons–is just to not take a position.

          My position sides with the customer, because they’re paying a non-trivial amount for google apps enterprise, *unless* fixing this seemingly arbitrary limit is indeed non-trivial because it’s hard-coded in their BigTable solution (as mentioned above). Cause in that case, it’s a hard limit, but if that’s not the case, it’s just a matter of poor customer service (which he also pays for).

          That said, Mr Feld if you’re looking for a solution and willing to pay for it, why not pay someone to script automatically moving your least-used contacts into an off-Google repository. Sure it’s stupid that Google just won’t fix it for you, but if you want or need a solution, go for what works and put your thumb to your nose at Google while you’re at it ;-)

        • http://twitter.com/tripzilch Triple Zero / ritz

          > No, he “should not”. Google is a business.

          Yes and mr Feld is their customer. In capitalism, that means both the business and the customer try to maximize value. It doesn’t mean that whenever interests conflict, the business is always right.

          Google can choose not to do anything about it. But that doesn’t automatically mean they’re right (in your view). Because mr Feld is just as right to complain about it. They’re in conflict, and whether you support Google or Mr Feld in this conflict is a choice you can’t just base on the fact that “Google is a business”. The rational decision–disregarding any other reasons–is just to not take a position.

          My position sides with the customer, because they’re paying a non-trivial amount for google apps enterprise, *unless* fixing this seemingly arbitrary limit is indeed non-trivial because it’s hard-coded in their BigTable solution (as mentioned above). Cause in that case, it’s a hard limit, but if that’s not the case, it’s just a matter of poor customer service (which he also pays for).

          That said, Mr Feld if you’re looking for a solution and willing to pay for it, why not pay someone to script automatically moving your least-used contacts into an off-Google repository. Sure it’s stupid that Google just won’t fix it for you, but if you want or need a solution, go for what works and put your thumb to your nose at Google while you’re at it ;-)

    • http://www.feld.com bfeld

      I probably have 1000 – 2000 monthly unique contacts. Since Google adds any new inbound to the list, it adds up very quickly. And yes – all of these are my contacts – not our organizations contacts. Given that I’d happily pay to increase the limit, it seems like it’s a specific Google constraint that exists for some non-economic reason.

      I disagree that 10k is an absurd limit. My analogy of 64K is an important one. At one point someone thought we’d never run out of IP addresses with the current IP addressing scheme -we are within a few months away from having all the space allocated.

      Fortunately, I expect Google is very smart about how they architect around this stuff so when they decide they can increase the limit, it’ll happen automagically.

    • http://www.feld.com bfeld

      I probably have 1000 – 2000 monthly unique contacts. Since Google adds any new inbound to the list, it adds up very quickly. And yes – all of these are my contacts – not our organizations contacts. Given that I’d happily pay to increase the limit, it seems like it’s a specific Google constraint that exists for some non-economic reason.

      I disagree that 10k is an absurd limit. My analogy of 64K is an important one. At one point someone thought we’d never run out of IP addresses with the current IP addressing scheme -we are within a few months away from having all the space allocated.

      Fortunately, I expect Google is very smart about how they architect around this stuff so when they decide they can increase the limit, it’ll happen automagically.

    • http://www.feld.com bfeld

      I probably have 1000 – 2000 monthly unique contacts. Since Google adds any new inbound to the list, it adds up very quickly. And yes – all of these are my contacts – not our organizations contacts. Given that I’d happily pay to increase the limit, it seems like it’s a specific Google constraint that exists for some non-economic reason.

      I disagree that 10k is an absurd limit. My analogy of 64K is an important one. At one point someone thought we’d never run out of IP addresses with the current IP addressing scheme -we are within a few months away from having all the space allocated.

      Fortunately, I expect Google is very smart about how they architect around this stuff so when they decide they can increase the limit, it’ll happen automagically.

  • Foljs

    While 640K (a machine limit) weren’t enough for everybody, 10,000 contacts (a limit that besides helping some low level optimization stuff was also chosen after taking into consideration normal human interaction as a use case) should.

    If you have 10,000 contacts then rather than a software issue, you might have a hoarding issue…

    • http://www.feld.com bfeld

      Actually, anyone in the VC business that has been investing for 15+ years probably has 5000+ contacts without putting any real effort into it. 10,000 is a pretty reasonable number for anyone that actually keeps track of their contacts. Also, since Google automatically includes emails received in this count (whether or not a contact record is created) I just blew through an extra 3000+ unique contacts in a couple of months based on inbound emails I received.

      • Al Sargent

        Brad,

        Exactly — for you, Gmail is sort of like a CRM system, like Salesforce.com. And plenty of businesses have tens of thousands, if not hundreds of thousands, of email addresses that they’ve accumulated in the course of doing business with their customers.

      • Al Sargent

        Brad,

        Exactly — for you, Gmail is sort of like a CRM system, like Salesforce.com. And plenty of businesses have tens of thousands, if not hundreds of thousands, of email addresses that they’ve accumulated in the course of doing business with their customers.

      • Al Sargent

        Brad,

        Exactly — for you, Gmail is sort of like a CRM system, like Salesforce.com. And plenty of businesses have tens of thousands, if not hundreds of thousands, of email addresses that they’ve accumulated in the course of doing business with their customers.

    • http://www.feld.com bfeld

      Actually, anyone in the VC business that has been investing for 15+ years probably has 5000+ contacts without putting any real effort into it. 10,000 is a pretty reasonable number for anyone that actually keeps track of their contacts. Also, since Google automatically includes emails received in this count (whether or not a contact record is created) I just blew through an extra 3000+ unique contacts in a couple of months based on inbound emails I received.

    • http://www.feld.com bfeld

      Actually, anyone in the VC business that has been investing for 15+ years probably has 5000+ contacts without putting any real effort into it. 10,000 is a pretty reasonable number for anyone that actually keeps track of their contacts. Also, since Google automatically includes emails received in this count (whether or not a contact record is created) I just blew through an extra 3000+ unique contacts in a couple of months based on inbound emails I received.

  • http://twitter.com/MaggieL Maggie Leber

    If you need 10,000 people in your GMail contacts list…you may be a spammer.

    • http://www.feld.com bfeld

      Nice generalization. Nope – I’m not a spammer – I’m just on the receiving end of 500+ emails a day from folks that want to talk to me. I’ve actually only got 6395 contacts in my address book but Gmail automatically creates a record for every new email address that comes in. So 3600 or so are folks that emailed me!

    • http://www.feld.com bfeld

      Nice generalization. Nope – I’m not a spammer – I’m just on the receiving end of 500+ emails a day from folks that want to talk to me. I’ve actually only got 6395 contacts in my address book but Gmail automatically creates a record for every new email address that comes in. So 3600 or so are folks that emailed me!

    • http://www.feld.com bfeld

      Nice generalization. Nope – I’m not a spammer – I’m just on the receiving end of 500+ emails a day from folks that want to talk to me. I’ve actually only got 6395 contacts in my address book but Gmail automatically creates a record for every new email address that comes in. So 3600 or so are folks that emailed me!

  • Google Employee

    Get 2 Apps Accounts. Separate contacts by exporting/importing based on either name or any other identifier.

    It’s called sharding.

    • http://www.feld.com bfeld

      I don’t understand this suggestion at all. I understand sharding extremely well and the logic of having the “end user of the app” deal with sharding is completely illogical to me. Sharding should be done on the back end to deal with data management issues. In addition, if I have two accounts, I have two different email addresses, and two different mailboxes, which I definitely don’t want.

    • http://www.feld.com bfeld

      I don’t understand this suggestion at all. I understand sharding extremely well and the logic of having the “end user of the app” deal with sharding is completely illogical to me. Sharding should be done on the back end to deal with data management issues. In addition, if I have two accounts, I have two different email addresses, and two different mailboxes, which I definitely don’t want.

    • http://www.feld.com bfeld

      I don’t understand this suggestion at all. I understand sharding extremely well and the logic of having the “end user of the app” deal with sharding is completely illogical to me. Sharding should be done on the back end to deal with data management issues. In addition, if I have two accounts, I have two different email addresses, and two different mailboxes, which I definitely don’t want.

  • Snake

    Hilarious. One nutcase with more contacts than he’ll ever contact thinks GOOGLE is the problem?

  • Anonymous

    I have supported (tech support) people who insists on keeping thousands of contacts This is nothing unusual. I’d say Google is being stupid here.

    • http://argylesocial.com covati

      Just because some one does it doesn’t mean Google should sell to that market. Does turbotax support doing taxes for large corporations like Ford? Should all car makers have all their cars seat 12 people? There are people out there who have those needs, right?

      Look, software is designed for specific market segments, not to please the entire known population. I wouldn’t be so quick to call google ‘stupid’ for setting a reasonable limit for their user base.

      • Anonymous

        You’re completely missing the point. To your analogy TurboTax makes an app for people to do their taxes. Google Apps Enterprise is an enterprise level groupware application. They bill it as such making us their exact target audience.

        You’re right that things are designed for a specific market segment, and we are exactly, 100% Google’s target (small firm with 11 employees). I guess we’ll just have to disagree about “a reasonable limit” as that statement makes no sense to me when I’m paying for an enterprise class product. Now if someone gave me a good technical reason for the limit I’d probably accept it and move on but we all know this is just a limit that someone came up with “surely no one will have that many contacts!”. Well we do :-)

      • Anonymous

        You’re completely missing the point. To your analogy TurboTax makes an app for people to do their taxes. Google Apps Enterprise is an enterprise level groupware application. They bill it as such making us their exact target audience.

        You’re right that things are designed for a specific market segment, and we are exactly, 100% Google’s target (small firm with 11 employees). I guess we’ll just have to disagree about “a reasonable limit” as that statement makes no sense to me when I’m paying for an enterprise class product. Now if someone gave me a good technical reason for the limit I’d probably accept it and move on but we all know this is just a limit that someone came up with “surely no one will have that many contacts!”. Well we do :-)

        • http://johnsontrades.com Brian Johnson

          Ross – have you guys run into the mail storage limit yet / know of any solutions?

        • http://johnsontrades.com Brian Johnson

          Ross – have you guys run into the mail storage limit yet / know of any solutions?

        • http://johnsontrades.com Brian Johnson

          Ross – have you guys run into the mail storage limit yet / know of any solutions?

          • Anonymous

            We haven’t as we just switched over so we’re not that close yet. We did the math and as we’ll only keep 2 years of history we don’t think anyone will hit the limit – again it’s a shame there’s a limit there at all but even I have to admit 27GB of mail is quite a lot.

            It seems that over the years they’ve slowly grown the mailbox size limit so my hope is they will continue – or they will realize that there is a very real opportunity to generate revenue here – people will pay for the increases space, they just have to let us.

          • Anonymous

            We haven’t as we just switched over so we’re not that close yet. We did the math and as we’ll only keep 2 years of history we don’t think anyone will hit the limit – again it’s a shame there’s a limit there at all but even I have to admit 27GB of mail is quite a lot.

            It seems that over the years they’ve slowly grown the mailbox size limit so my hope is they will continue – or they will realize that there is a very real opportunity to generate revenue here – people will pay for the increases space, they just have to let us.

          • Anonymous

            We haven’t as we just switched over so we’re not that close yet. We did the math and as we’ll only keep 2 years of history we don’t think anyone will hit the limit – again it’s a shame there’s a limit there at all but even I have to admit 27GB of mail is quite a lot.

            It seems that over the years they’ve slowly grown the mailbox size limit so my hope is they will continue – or they will realize that there is a very real opportunity to generate revenue here – people will pay for the increases space, they just have to let us.

        • Lannier

          You’re completely missing the point. To your analogy TurboTax makes an app for people to do their taxes. Google Apps Enterprise is an enterprise level groupware application. They bill it as such making us their exact target audience.

          And who told you that “Enterprise mail application” means support for > 10,000 mails?

          Right, it’s an assumption you made.

        • Lannier

          You’re completely missing the point. To your analogy TurboTax makes an app for people to do their taxes. Google Apps Enterprise is an enterprise level groupware application. They bill it as such making us their exact target audience.

          And who told you that “Enterprise mail application” means support for > 10,000 mails?

          Right, it’s an assumption you made.

        • Lannier

          You’re completely missing the point. To your analogy TurboTax makes an app for people to do their taxes. Google Apps Enterprise is an enterprise level groupware application. They bill it as such making us their exact target audience.

          And who told you that “Enterprise mail application” means support for > 10,000 mails?

          Right, it’s an assumption you made.

        • Ben Garreros

          Google’s Contacts system is more than just a database; it integrates with chat, provides suggestions when emailing someone, syncs to phones and so on. I can think of several technical reasons why some kind of limit is prudent. There may even be some database paging size that works well with this size.

          Nonetheless, it sounds like the contacts system is being abused as a dumping ground and not being used for the above things that it’s good at. Are they really “contacts” in the communication and collaboration sense? Managing > 10,000 records sounds like a job for an SFA or CRM system (depending on what you do with them), to say it’s groupware might be pushing the definition of what you were offered.

        • Ben Garreros

          Google’s Contacts system is more than just a database; it integrates with chat, provides suggestions when emailing someone, syncs to phones and so on. I can think of several technical reasons why some kind of limit is prudent. There may even be some database paging size that works well with this size.

          Nonetheless, it sounds like the contacts system is being abused as a dumping ground and not being used for the above things that it’s good at. Are they really “contacts” in the communication and collaboration sense? Managing > 10,000 records sounds like a job for an SFA or CRM system (depending on what you do with them), to say it’s groupware might be pushing the definition of what you were offered.

        • Ben Garreros

          Google’s Contacts system is more than just a database; it integrates with chat, provides suggestions when emailing someone, syncs to phones and so on. I can think of several technical reasons why some kind of limit is prudent. There may even be some database paging size that works well with this size.

          Nonetheless, it sounds like the contacts system is being abused as a dumping ground and not being used for the above things that it’s good at. Are they really “contacts” in the communication and collaboration sense? Managing > 10,000 records sounds like a job for an SFA or CRM system (depending on what you do with them), to say it’s groupware might be pushing the definition of what you were offered.

  • http://textchannels.com/ fbdeveloper

    If you have 10000 contacts, your contacts dont want to know you

  • http://textchannels.com/ fbdeveloper

    If you have 10000 contacts, your contacts dont want to know you

  • http://textchannels.com/ fbdeveloper

    If you have 10000 contacts, your contacts dont want to know you

  • DaveJ

    The limit is almost certainly arbitrary, and therefore it’s at least possible that it can be increased without undue hardship. I would be more worried if it were 32767 or some other power of 2 (minus 1).

    For those who think no one needs 10K contacts, I have over 2K and I hate networking.

    Brad: have you looked at your “other contacts”? You may be able to sort them by date or something and clear out those who were one-time connects.

    • http://www.feld.com bfeld

      I’ve been trying to figure out quick pruning approaches and this is one but it fills back up very quickly.

    • http://www.feld.com bfeld

      I’ve been trying to figure out quick pruning approaches and this is one but it fills back up very quickly.

    • http://www.feld.com bfeld

      I’ve been trying to figure out quick pruning approaches and this is one but it fills back up very quickly.

  • DaveJ

    The limit is almost certainly arbitrary, and therefore it’s at least possible that it can be increased without undue hardship. I would be more worried if it were 32767 or some other power of 2 (minus 1).

    For those who think no one needs 10K contacts, I have over 2K and I hate networking.

    Brad: have you looked at your “other contacts”? You may be able to sort them by date or something and clear out those who were one-time connects.

  • DaveJ

    The limit is almost certainly arbitrary, and therefore it’s at least possible that it can be increased without undue hardship. I would be more worried if it were 32767 or some other power of 2 (minus 1).

    For those who think no one needs 10K contacts, I have over 2K and I hate networking.

    Brad: have you looked at your “other contacts”? You may be able to sort them by date or something and clear out those who were one-time connects.

  • http://twitter.com/yaykyle Kyle Ridolfo

    It might be time for Salesforce, dude.

  • http://twitter.com/yaykyle Kyle Ridolfo

    It might be time for Salesforce, dude.

  • http://twitter.com/yaykyle Kyle Ridolfo

    It might be time for Salesforce, dude.

  • http://www.pikimal.com Cody Musser

    We had a similar problem with the unnecessary hard cap on the number of profiles you could track in Google Analytics — currently it’s locked at 50, and because our website contains potentially hundreds of subdomains, we maxed out. Google, merrily, didn’t give much of a damn. Even if we’d pay. Toss in how impossible it was to get any support at all when their linked accounts got us trapped out of a great Youtube channel we built, and well, we’re really in LOVE with Google these days.

  • http://www.pikimal.com Cody Musser

    We had a similar problem with the unnecessary hard cap on the number of profiles you could track in Google Analytics — currently it’s locked at 50, and because our website contains potentially hundreds of subdomains, we maxed out. Google, merrily, didn’t give much of a damn. Even if we’d pay. Toss in how impossible it was to get any support at all when their linked accounts got us trapped out of a great Youtube channel we built, and well, we’re really in LOVE with Google these days.

  • http://www.pikimal.com Cody Musser

    We had a similar problem with the unnecessary hard cap on the number of profiles you could track in Google Analytics — currently it’s locked at 50, and because our website contains potentially hundreds of subdomains, we maxed out. Google, merrily, didn’t give much of a damn. Even if we’d pay. Toss in how impossible it was to get any support at all when their linked accounts got us trapped out of a great Youtube channel we built, and well, we’re really in LOVE with Google these days.

  • Anonymous

    It’s rather shocking really that the limit is so low as you point out. Obviously the issue is based in the preconcieved notion that address books are fixed to use to contact people 1:1. As Brad you are not in the business of spamming, but meeting new interesting humans, and you meet A LOT over many years (and have maintained that database), additionally you have noted you’re at the pay level with google apps (if I’m remembering correctly) it is rather silly that such a suggestion was made.
    Worse is the mental thought from this point out on your devices and google will be “Am I near the limit of people I can have in my contacts.” Which is simply ridiculous, especially since, I can host gigabytes of data easily for free online, but the thought that a Meg or three of data is that big a hassle (when it affects your business directly on a daily/hourly basis) is pretty galling.

    I’m wondering what the contact ceiling is on other services.

    Which makes me wonder, does Gist have a ceiling?

    What unknown ceilings do other contact services have?

  • Anonymous

    It’s rather shocking really that the limit is so low as you point out. Obviously the issue is based in the preconcieved notion that address books are fixed to use to contact people 1:1. As Brad you are not in the business of spamming, but meeting new interesting humans, and you meet A LOT over many years (and have maintained that database), additionally you have noted you’re at the pay level with google apps (if I’m remembering correctly) it is rather silly that such a suggestion was made.
    Worse is the mental thought from this point out on your devices and google will be “Am I near the limit of people I can have in my contacts.” Which is simply ridiculous, especially since, I can host gigabytes of data easily for free online, but the thought that a Meg or three of data is that big a hassle (when it affects your business directly on a daily/hourly basis) is pretty galling.

    I’m wondering what the contact ceiling is on other services.

    Which makes me wonder, does Gist have a ceiling?

    What unknown ceilings do other contact services have?

  • Anonymous

    It’s rather shocking really that the limit is so low as you point out. Obviously the issue is based in the preconcieved notion that address books are fixed to use to contact people 1:1. As Brad you are not in the business of spamming, but meeting new interesting humans, and you meet A LOT over many years (and have maintained that database), additionally you have noted you’re at the pay level with google apps (if I’m remembering correctly) it is rather silly that such a suggestion was made.
    Worse is the mental thought from this point out on your devices and google will be “Am I near the limit of people I can have in my contacts.” Which is simply ridiculous, especially since, I can host gigabytes of data easily for free online, but the thought that a Meg or three of data is that big a hassle (when it affects your business directly on a daily/hourly basis) is pretty galling.

    I’m wondering what the contact ceiling is on other services.

    Which makes me wonder, does Gist have a ceiling?

    What unknown ceilings do other contact services have?

  • http://twitter.com/IsraelVicars Israel Vicars

    How about exporting your contacts as they are now (or a subset) and then import them into a new Google Apps account?

    I’m sure you have some of those that could be archived for occasional use.

  • http://twitter.com/IsraelVicars Israel Vicars

    How about exporting your contacts as they are now (or a subset) and then import them into a new Google Apps account?

    I’m sure you have some of those that could be archived for occasional use.

  • http://twitter.com/IsraelVicars Israel Vicars

    How about exporting your contacts as they are now (or a subset) and then import them into a new Google Apps account?

    I’m sure you have some of those that could be archived for occasional use.

  • http://wetherubyists.com/ Justin Baker

    My question is, why the hell do you have 10,000 contacts? You don’t know that many people!

    • Anonymous

      You clearly don’t know Brad at all….

      • http://wetherubyists.com/ Justin Baker

        Does he honestly know 10, 000 people by name that he needs to contact THAT often?

        How about creating work and personal accounts and dividing contacts among them?

        • Anonymous

          Again you’re missing the point. Brad meets hundreds of people each year. Over a career that’s spanned 20 years that becomes a lot of people. Does he contact them often, no. Does he want to keep the contact record in case he needs it or they contact him and he wants to jog his memory, yes.

          Brad doesn’t really separate work/personal – and these are basically all work contacts. While there are a number of ways to work around the issue the right fix is for Google to remove the arbitrary limitation.

        • Anonymous

          Again you’re missing the point. Brad meets hundreds of people each year. Over a career that’s spanned 20 years that becomes a lot of people. Does he contact them often, no. Does he want to keep the contact record in case he needs it or they contact him and he wants to jog his memory, yes.

          Brad doesn’t really separate work/personal – and these are basically all work contacts. While there are a number of ways to work around the issue the right fix is for Google to remove the arbitrary limitation.

          • http://wetherubyists.com/ Justin Baker

            Regardless you can’t blame google for not offering more than 10,000 contacts. It just doesn’t make sense. How many users have more than 10,000 contacts? Why should google change for an extremely small minority’s needs?

          • Anonymous

            It’s not about blame, it’s about Google’s offering. What doesn’t make sense, that they wouldn’t offer more than 10k or that we have more than 10k? How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            They should change because they are selling an enterprise class product (that I’m paying for) and this is an enterprise class request. If this were the free version of Gmail I wouldn’t be complaining at all

          • Anonymous

            It’s not about blame, it’s about Google’s offering. What doesn’t make sense, that they wouldn’t offer more than 10k or that we have more than 10k? How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            They should change because they are selling an enterprise class product (that I’m paying for) and this is an enterprise class request. If this were the free version of Gmail I wouldn’t be complaining at all

          • Lannier

            How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            Great that makes 10 of you. But even if it were 10,000 it still wouldn’t amount to much…

          • Lannier

            How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            Great that makes 10 of you. But even if it were 10,000 it still wouldn’t amount to much…

          • Lannier

            How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            Great that makes 10 of you. But even if it were 10,000 it still wouldn’t amount to much…

          • Anonymous

            It’s not about blame, it’s about Google’s offering. What doesn’t make sense, that they wouldn’t offer more than 10k or that we have more than 10k? How many users have more than 10k, well there’s one on this thread and from what I’ve read in the support forums there are also others.

            They should change because they are selling an enterprise class product (that I’m paying for) and this is an enterprise class request. If this were the free version of Gmail I wouldn’t be complaining at all

          • http://wetherubyists.com/ Justin Baker

            Regardless you can’t blame google for not offering more than 10,000 contacts. It just doesn’t make sense. How many users have more than 10,000 contacts? Why should google change for an extremely small minority’s needs?

          • http://wetherubyists.com/ Justin Baker

            Regardless you can’t blame google for not offering more than 10,000 contacts. It just doesn’t make sense. How many users have more than 10,000 contacts? Why should google change for an extremely small minority’s needs?

          • Lannier

            Gmail is not a CRM, and it’s not a contacts database. It’s a mail app.

          • Lannier

            Gmail is not a CRM, and it’s not a contacts database. It’s a mail app.

          • Lannier

            Gmail is not a CRM, and it’s not a contacts database. It’s a mail app.

          • Charlie

            You keep referring to the 10k limit as an arbitrary limitation because it isn’t a base 2 number, almost as if it’s just a simple matter of changing a hard-coded value somewhere. This isn’t how software written to operate at scale works. They likely had to choose a number around which to optimize storage and i/o performance for things like UI responsiveness in dropdown contact suggestions, etc.

            Also, the use case you describe is suspect. Most people’s work contact information changes several times over twenty years. If he is simply keeping a historical record of all the people he has ever met over twenty years, he will have out of date contact information for a good portion of those people unless he is constantly updating people’s contact information (which seems unlikely because you say that he does not contact most of these people often). A contact list in an email program should be a list of people you contact regularly. If you want to keep a historical record of every person you have ever met, it’s much better to do that in something like Linkedin, where people are updating their contact info themselves.

          • http://www.feld.com bfeld

            My guess is that the inbound number of new contacts per month is at around 1,000 (e.g. 1,000 unique new email addresses) that Google automatically adds to the address book. It might be 500, it might be 1,500, but the number adds up really quickly.

          • http://www.feld.com bfeld

            My guess is that the inbound number of new contacts per month is at around 1,000 (e.g. 1,000 unique new email addresses) that Google automatically adds to the address book. It might be 500, it might be 1,500, but the number adds up really quickly.

          • http://www.feld.com bfeld

            My guess is that the inbound number of new contacts per month is at around 1,000 (e.g. 1,000 unique new email addresses) that Google automatically adds to the address book. It might be 500, it might be 1,500, but the number adds up really quickly.

          • Charlie

            You keep referring to the 10k limit as an arbitrary limitation because it isn’t a base 2 number, almost as if it’s just a simple matter of changing a hard-coded value somewhere. This isn’t how software written to operate at scale works. They likely had to choose a number around which to optimize storage and i/o performance for things like UI responsiveness in dropdown contact suggestions, etc.

            Also, the use case you describe is suspect. Most people’s work contact information changes several times over twenty years. If he is simply keeping a historical record of all the people he has ever met over twenty years, he will have out of date contact information for a good portion of those people unless he is constantly updating people’s contact information (which seems unlikely because you say that he does not contact most of these people often). A contact list in an email program should be a list of people you contact regularly. If you want to keep a historical record of every person you have ever met, it’s much better to do that in something like Linkedin, where people are updating their contact info themselves.

          • Charlie

            You keep referring to the 10k limit as an arbitrary limitation because it isn’t a base 2 number, almost as if it’s just a simple matter of changing a hard-coded value somewhere. This isn’t how software written to operate at scale works. They likely had to choose a number around which to optimize storage and i/o performance for things like UI responsiveness in dropdown contact suggestions, etc.

            Also, the use case you describe is suspect. Most people’s work contact information changes several times over twenty years. If he is simply keeping a historical record of all the people he has ever met over twenty years, he will have out of date contact information for a good portion of those people unless he is constantly updating people’s contact information (which seems unlikely because you say that he does not contact most of these people often). A contact list in an email program should be a list of people you contact regularly. If you want to keep a historical record of every person you have ever met, it’s much better to do that in something like Linkedin, where people are updating their contact info themselves.

      • http://wetherubyists.com/ Justin Baker

        Does he honestly know 10, 000 people by name that he needs to contact THAT often?

        How about creating work and personal accounts and dividing contacts among them?

      • http://wetherubyists.com/ Justin Baker

        Does he honestly know 10, 000 people by name that he needs to contact THAT often?

        How about creating work and personal accounts and dividing contacts among them?

      • Snake

        Oh he’s a spammer?

      • Snake

        Oh he’s a spammer?

      • Snake

        Oh he’s a spammer?

    • Anonymous

      You clearly don’t know Brad at all….

    • Anonymous

      You clearly don’t know Brad at all….

  • http://wetherubyists.com/ Justin Baker

    My question is, why the hell do you have 10,000 contacts? You don’t know that many people!

  • http://wetherubyists.com/ Justin Baker

    My question is, why the hell do you have 10,000 contacts? You don’t know that many people!

  • http://www.trevorbentley.com Trevor Bentley

    I have filed a similar complaint with Google about an unrelated problem that knocks their “Enterprise” solution down a lot of notches in my book, and they gave an equally unhelpful response. You see, Google performs file extension checking on attachments, including files within archives, looking for file extensions associated with Windows executables. If it finds one, the e-mail is rejected by their server and no notification is sent to the business that a customer’s e-mail has been refused.

    If you work in a 100% Linux environment, like I do, and your company pays for a Google Business account, like mine does, it is *very aggravating* that our customers have their e-mails *refused* (not stripped) because they contain non-executable text files with the extension “.cmd” inside a gzipped tarball. WTF, Google? That “feature” is not optional, and is NOT “enterprise” quality.

    See my complaint on their forum and more details here:
    http://www.google.com/support/forum/p/Google+Apps/thread?fid=6017b3bd6dcc6d2d00048fec1ac946d6&hl=en

  • http://www.trevorbentley.com Trevor Bentley

    I have filed a similar complaint with Google about an unrelated problem that knocks their “Enterprise” solution down a lot of notches in my book, and they gave an equally unhelpful response. You see, Google performs file extension checking on attachments, including files within archives, looking for file extensions associated with Windows executables. If it finds one, the e-mail is rejected by their server and no notification is sent to the business that a customer’s e-mail has been refused.

    If you work in a 100% Linux environment, like I do, and your company pays for a Google Business account, like mine does, it is *very aggravating* that our customers have their e-mails *refused* (not stripped) because they contain non-executable text files with the extension “.cmd” inside a gzipped tarball. WTF, Google? That “feature” is not optional, and is NOT “enterprise” quality.

    See my complaint on their forum and more details here:
    http://www.google.com/support/forum/p/Google+Apps/thread?fid=6017b3bd6dcc6d2d00048fec1ac946d6&hl=en

    • Anonymous

      Wow, haven’t seen that one yet Trevor, thanks for the helpful heads up. I’d agree that’s not kosher, just blackholing an email is totally unacceptable.

    • Anonymous

      Wow, haven’t seen that one yet Trevor, thanks for the helpful heads up. I’d agree that’s not kosher, just blackholing an email is totally unacceptable.

    • Anonymous

      Wow, haven’t seen that one yet Trevor, thanks for the helpful heads up. I’d agree that’s not kosher, just blackholing an email is totally unacceptable.

    • Guest

      So you’re 100% that you never ever send mail to someone using Windows?

    • Guest

      So you’re 100% that you never ever send mail to someone using Windows?

    • Guest

      So you’re 100% that you never ever send mail to someone using Windows?

    • http://freshlybakedwebsites.net Baz Hughes

      Similarly a problem for those of us with genuine reason to distribute executables by email.

    • http://freshlybakedwebsites.net Baz Hughes

      Similarly a problem for those of us with genuine reason to distribute executables by email.

    • http://freshlybakedwebsites.net Baz Hughes

      Similarly a problem for those of us with genuine reason to distribute executables by email.

  • http://www.trevorbentley.com Trevor Bentley

    I have filed a similar complaint with Google about an unrelated problem that knocks their “Enterprise” solution down a lot of notches in my book, and they gave an equally unhelpful response. You see, Google performs file extension checking on attachments, including files within archives, looking for file extensions associated with Windows executables. If it finds one, the e-mail is rejected by their server and no notification is sent to the business that a customer’s e-mail has been refused.

    If you work in a 100% Linux environment, like I do, and your company pays for a Google Business account, like mine does, it is *very aggravating* that our customers have their e-mails *refused* (not stripped) because they contain non-executable text files with the extension “.cmd” inside a gzipped tarball. WTF, Google? That “feature” is not optional, and is NOT “enterprise” quality.

    See my complaint on their forum and more details here:
    http://www.google.com/support/forum/p/Google+Apps/thread?fid=6017b3bd6dcc6d2d00048fec1ac946d6&hl=en

  • http://twitter.com/dmt256 Dan Taraborrelli

    I’d recommend a purge based on last usage date. Not everyone clings to their old aol/hotmail email addresses, let alone phone numbers and physical mailing addresses. I bet that 20 year old list would receive a lot of bounce-backs or wrong numbers.

  • http://twitter.com/dmt256 Dan Taraborrelli

    I’d recommend a purge based on last usage date. Not everyone clings to their old aol/hotmail email addresses, let alone phone numbers and physical mailing addresses. I bet that 20 year old list would receive a lot of bounce-backs or wrong numbers.

  • http://twitter.com/dmt256 Dan Taraborrelli

    I’d recommend a purge based on last usage date. Not everyone clings to their old aol/hotmail email addresses, let alone phone numbers and physical mailing addresses. I bet that 20 year old list would receive a lot of bounce-backs or wrong numbers.

  • Aaron

    I think you’re an edge case. I disagree with the people who have called you a hoarder or spammer; I can imagine (without knowing you or confirming it, but giving you the benefit of the doubt) that you really do need this many contacts as part of your particular business’s life blood.

    But if your contacts really are this important to your business, shouldn’t you be using a service or product that is more under your control than Google’s? If your contacts are going to keep you rich and engaged, you should treat them as important as they really are.

    Just sayin’.

  • Aaron

    I think you’re an edge case. I disagree with the people who have called you a hoarder or spammer; I can imagine (without knowing you or confirming it, but giving you the benefit of the doubt) that you really do need this many contacts as part of your particular business’s life blood.

    But if your contacts really are this important to your business, shouldn’t you be using a service or product that is more under your control than Google’s? If your contacts are going to keep you rich and engaged, you should treat them as important as they really are.

    Just sayin’.

  • Aaron

    I think you’re an edge case. I disagree with the people who have called you a hoarder or spammer; I can imagine (without knowing you or confirming it, but giving you the benefit of the doubt) that you really do need this many contacts as part of your particular business’s life blood.

    But if your contacts really are this important to your business, shouldn’t you be using a service or product that is more under your control than Google’s? If your contacts are going to keep you rich and engaged, you should treat them as important as they really are.

    Just sayin’.

  • jayesh

    How many friends do you have on facebook – a million? ;-)

  • jayesh

    How many friends do you have on facebook – a million? ;-)

  • jayesh

    How many friends do you have on facebook – a million? ;-)

  • Eric

    So you hit an arbitrary limit in a piece of software – I’m not sure how this merits a blog post or a dig at a form letter response from Google. What’s next? “Dear Microsoft, I’m trying to copy/paste the entire Library of Congress into Word…”, or “Dear Ford, I must be able to put 500 gallons of gas in my car…”

    Bummer that you can’t do what you want with Google Apps, but software designers have to make decisions every day as to what most users will need, and sometimes that doesn’t include every user. Post a feature request and stop blaming Google for this one.

  • Eric

    So you hit an arbitrary limit in a piece of software – I’m not sure how this merits a blog post or a dig at a form letter response from Google. What’s next? “Dear Microsoft, I’m trying to copy/paste the entire Library of Congress into Word…”, or “Dear Ford, I must be able to put 500 gallons of gas in my car…”

    Bummer that you can’t do what you want with Google Apps, but software designers have to make decisions every day as to what most users will need, and sometimes that doesn’t include every user. Post a feature request and stop blaming Google for this one.

  • Eric

    So you hit an arbitrary limit in a piece of software – I’m not sure how this merits a blog post or a dig at a form letter response from Google. What’s next? “Dear Microsoft, I’m trying to copy/paste the entire Library of Congress into Word…”, or “Dear Ford, I must be able to put 500 gallons of gas in my car…”

    Bummer that you can’t do what you want with Google Apps, but software designers have to make decisions every day as to what most users will need, and sometimes that doesn’t include every user. Post a feature request and stop blaming Google for this one.

    • Machine

      hahaha

    • Machine

      hahaha

    • Machine

      hahaha

  • http://www.facebook.com/jim.mcnelis Jim McNelis

    it seems to me this is an issue of performance, not an arbitrary limit. when you write an email, or invite a user to a calendar event or a document, google performs a query and suggests contacts instantly, even after typing just 1 letter. i’m sure once they figure out how to keep that speed with more than 10k contacts, they will allow for more. this is my best guess.

  • http://www.facebook.com/jim.mcnelis Jim McNelis

    it seems to me this is an issue of performance, not an arbitrary limit. when you write an email, or invite a user to a calendar event or a document, google performs a query and suggests contacts instantly, even after typing just 1 letter. i’m sure once they figure out how to keep that speed with more than 10k contacts, they will allow for more. this is my best guess.

  • http://www.facebook.com/jim.mcnelis Jim McNelis

    it seems to me this is an issue of performance, not an arbitrary limit. when you write an email, or invite a user to a calendar event or a document, google performs a query and suggests contacts instantly, even after typing just 1 letter. i’m sure once they figure out how to keep that speed with more than 10k contacts, they will allow for more. this is my best guess.

  • Harrr Yarr

    Go see a psychiatrist. This is one pathetic exhibition of your social neurosis.

  • Harrr Yarr

    Go see a psychiatrist. This is one pathetic exhibition of your social neurosis.

    • Machine

      hahaha

    • Machine

      hahaha

    • Machine

      hahaha

  • Harrr Yarr

    Go see a psychiatrist. This is one pathetic exhibition of your social neurosis.

  • http://chris.pirillo.com/ Chris Pirillo

    You can delete me if you want. I’ll sacrifice myself for you, Brad. :)

  • http://chris.pirillo.com/ Chris Pirillo

    You can delete me if you want. I’ll sacrifice myself for you, Brad. :)

  • http://chris.pirillo.com/ Chris Pirillo

    You can delete me if you want. I’ll sacrifice myself for you, Brad. :)

    • http://www.feld.com bfeld

      Thanks. That helps, for a few minutes. But whenever you send me a new email you’ll be right back in there!

      • Jessica Kositz

        Hi Brad – Jessica from Google again. Just wanted to clarify that only emails *you* send are added to your contact list (for auto-complete purposes), not when you receive emails from new people.

        • http://www.feld.com bfeld

          Yup – I should have been clearer. I try to respond to all inbound emails so when I respond the original sender gets added.

        • http://www.feld.com bfeld

          Yup – I should have been clearer. I try to respond to all inbound emails so when I respond the original sender gets added.

        • http://www.feld.com bfeld

          Yup. I guess I should have been clearer. I respond to almost all the
          emails that are sent to me so these get added during the reply phase.
          Most emails I get are asking for something from me and I try to
          respond to 100% of them.

        • http://www.feld.com bfeld

          Yup. I guess I should have been clearer. I respond to almost all the
          emails that are sent to me so these get added during the reply phase.
          Most emails I get are asking for something from me and I try to
          respond to 100% of them.

      • Jessica Kositz

        Hi Brad – Jessica from Google again. Just wanted to clarify that only emails *you* send are added to your contact list (for auto-complete purposes), not when you receive emails from new people.

    • http://www.feld.com bfeld

      Thanks. That helps, for a few minutes. But whenever you send me a new email you’ll be right back in there!

    • http://www.feld.com bfeld

      Thanks. That helps, for a few minutes. But whenever you send me a new email you’ll be right back in there!

  • Anonymous

    I had this issue a while back, I had to create a separate email account as reaching the 10k threshold caused other Google services to become unresponsive (Google Reader would take 15 minutes to load).

    Google’s response was to export and delete some contacts. But the problem is that 10k contacts cripples Gmail. Once you reach the threshold you cannot:

    1) modify any contacts
    2) delete any contacts
    3) export any contacts

    … without Gmail timing out or producing an error message.

    I did not manually add all these contacts. Part of the problem stems from Google Buzz. If you gain a follower through Buzz, they automatically become one of your Gmail contacts (and you have no way of turning that off).

    I love Gmail, but it is NOT an enterprise solution without better contact management. And it’s particularly troubling when the amount of contacts you have cripples other services like Google Reader, AdSense, etc.

  • Anonymous

    I had this issue a while back, I had to create a separate email account as reaching the 10k threshold caused other Google services to become unresponsive (Google Reader would take 15 minutes to load).

    Google’s response was to export and delete some contacts. But the problem is that 10k contacts cripples Gmail. Once you reach the threshold you cannot:

    1) modify any contacts
    2) delete any contacts
    3) export any contacts

    … without Gmail timing out or producing an error message.

    I did not manually add all these contacts. Part of the problem stems from Google Buzz. If you gain a follower through Buzz, they automatically become one of your Gmail contacts (and you have no way of turning that off).

    I love Gmail, but it is NOT an enterprise solution without better contact management. And it’s particularly troubling when the amount of contacts you have cripples other services like Google Reader, AdSense, etc.

  • Anonymous

    I had this issue a while back, I had to create a separate email account as reaching the 10k threshold caused other Google services to become unresponsive (Google Reader would take 15 minutes to load).

    Google’s response was to export and delete some contacts. But the problem is that 10k contacts cripples Gmail. Once you reach the threshold you cannot:

    1) modify any contacts
    2) delete any contacts
    3) export any contacts

    … without Gmail timing out or producing an error message.

    I did not manually add all these contacts. Part of the problem stems from Google Buzz. If you gain a follower through Buzz, they automatically become one of your Gmail contacts (and you have no way of turning that off).

    I love Gmail, but it is NOT an enterprise solution without better contact management. And it’s particularly troubling when the amount of contacts you have cripples other services like Google Reader, AdSense, etc.

  • Kyle

    Get real. Fucking entrepreneurs complaining about everything including free services.

  • Kyle

    Get real. Fucking entrepreneurs complaining about everything including free services.

    • Kyle

      Actually it’s enterprise. Sorry!

    • Kyle

      Actually it’s enterprise. Sorry!

    • Kyle

      Actually it’s enterprise. Sorry!

  • Kyle

    Get real. Fucking entrepreneurs complaining about everything including free services.

  • http://francispedraza.com Francis Pedraza

    Brad, it’s good to know that even you get served by bureaucracy. Stuff like this makes me want to tear my hair out.

  • http://francispedraza.com Francis Pedraza

    Brad, it’s good to know that even you get served by bureaucracy. Stuff like this makes me want to tear my hair out.

  • http://francispedraza.com Francis Pedraza

    Brad, it’s good to know that even you get served by bureaucracy. Stuff like this makes me want to tear my hair out.

  • Jessica Kositz

    Hi Brad and Ross: I work at Google and wanted to let you know that we’re working on this! We’ll keep you posted.

    • http://www.feld.com bfeld

      Awesome – thank you Jessica!

    • http://www.feld.com bfeld

      Awesome – thank you Jessica!

    • http://www.feld.com bfeld

      Awesome – thank you Jessica!

  • Jessica Kositz

    Hi Brad and Ross: I work at Google and wanted to let you know that we’re working on this! We’ll keep you posted.

  • Jessica Kositz

    Hi Brad and Ross: I work at Google and wanted to let you know that we’re working on this! We’ll keep you posted.

  • http://www.crashutah.com John

    Sweet. I somehow made it into your first 10,000 contacts.

  • http://www.crashutah.com John

    Sweet. I somehow made it into your first 10,000 contacts.

  • http://www.crashutah.com John

    Sweet. I somehow made it into your first 10,000 contacts.

  • http://indtechie.com Sidharth Dassani

    To me its like the 5000 friends limiton Facebook. Nobody actually has 5000 friends but some people add everyone who sends a request to the friends list. Similary Brad actually does not have 10000 contacts but some people with whom he has exchanged emails have automatically been added. Just remove a few of them and the problem is solved

  • http://indtechie.com Sidharth Dassani

    To me its like the 5000 friends limiton Facebook. Nobody actually has 5000 friends but some people add everyone who sends a request to the friends list. Similary Brad actually does not have 10000 contacts but some people with whom he has exchanged emails have automatically been added. Just remove a few of them and the problem is solved

  • http://indtechie.com Sidharth Dassani

    To me its like the 5000 friends limiton Facebook. Nobody actually has 5000 friends but some people add everyone who sends a request to the friends list. Similary Brad actually does not have 10000 contacts but some people with whom he has exchanged emails have automatically been added. Just remove a few of them and the problem is solved

  • U3912974

    i’ll be you that have have a lot of duplicates and email addresses from isps that went offline long ago. 10,000 is larger than a small town. have you considered opening a separate email address? I know that after 1000 contacts that plaxo fails to dedupe or sync. You may want to print out your unused contacts. Out of 10,000, how many people can you honestly remember anyway? When your 90 you’ll probably won’t want to talk to 20 of them.

    • http://www.feld.com bfeld

      Google has an excellent dedupe process which I run regularly.

    • http://www.feld.com bfeld

      Google has an excellent dedupe process which I run regularly.

    • http://www.feld.com bfeld

      Google has an excellent dedupe process which I run regularly.

  • U3912974

    i’ll be you that have have a lot of duplicates and email addresses from isps that went offline long ago. 10,000 is larger than a small town. have you considered opening a separate email address? I know that after 1000 contacts that plaxo fails to dedupe or sync. You may want to print out your unused contacts. Out of 10,000, how many people can you honestly remember anyway? When your 90 you’ll probably won’t want to talk to 20 of them.

  • U3912974

    i’ll be you that have have a lot of duplicates and email addresses from isps that went offline long ago. 10,000 is larger than a small town. have you considered opening a separate email address? I know that after 1000 contacts that plaxo fails to dedupe or sync. You may want to print out your unused contacts. Out of 10,000, how many people can you honestly remember anyway? When your 90 you’ll probably won’t want to talk to 20 of them.

  • http://nybl.info Ana Zgombic
  • http://nybl.info Ana Zgombic
  • http://nybl.info Ana Zgombic
  • http://www.howardlindzon.com howardlindzon

    first I was short, than long, now I must short again. sheesh….i cant trade the stock anymore based on this blog

  • http://www.howardlindzon.com howardlindzon

    first I was short, than long, now I must short again. sheesh….i cant trade the stock anymore based on this blog

  • http://www.howardlindzon.com howardlindzon

    first I was short, than long, now I must short again. sheesh….i cant trade the stock anymore based on this blog

  • Darnbits

    Dude, you’re crazy. Its free, brilliant and has a limit. You’re special, right? Ppl like u do dunno reason.

  • Darnbits

    Dude, you’re crazy. Its free, brilliant and has a limit. You’re special, right? Ppl like u do dunno reason.

    • http://www.feld.com bfeld

      It’s actually not free – we are running the Enterprise Edition and pay
      for it. And I’m willing to pay more.

    • http://www.feld.com bfeld

      It’s actually not free – we are running the Enterprise Edition and pay
      for it. And I’m willing to pay more.

    • http://www.feld.com bfeld

      It’s actually not free – we are running the Enterprise Edition and pay
      for it. And I’m willing to pay more.

  • Darnbits

    Dude, you’re crazy. Its free, brilliant and has a limit. You’re special, right? Ppl like u do dunno reason.

  • http://www.facebook.com/profile.php?id=1199469296 Antoinette Raynes

    Wow Great intelligent discussions! very educational — thanks

  • http://www.facebook.com/profile.php?id=1199469296 Antoinette Raynes

    Wow Great intelligent discussions! very educational — thanks

  • http://www.facebook.com/profile.php?id=1199469296 Antoinette Raynes

    Wow Great intelligent discussions! very educational — thanks

  • http://www.facebook.com/mercedes.northen Mercedes Northen

    I hit a similar limit with 50,000 emails (took just over a year). Gmail won’t let you keep a copy on your POP server if you have more than 50K (this isn’t even a limit I could find documented anywhere) so you have to delete your server copy – which is fine as long as Gmail doesn’t go down, which it does from time to time. Completely agreed that Google should have the right to limit use, but there should always be an upgrade path if you’re prepared to pay for it

    It’s hard in the modern world to tell someone that you can’t *keep records* on more than 10K people. You don’t need to be emailing them all every week to want to have them all in one place so you can look up their addresses.

  • http://www.facebook.com/mercedes.northen Mercedes Northen

    I hit a similar limit with 50,000 emails (took just over a year). Gmail won’t let you keep a copy on your POP server if you have more than 50K (this isn’t even a limit I could find documented anywhere) so you have to delete your server copy – which is fine as long as Gmail doesn’t go down, which it does from time to time. Completely agreed that Google should have the right to limit use, but there should always be an upgrade path if you’re prepared to pay for it

    It’s hard in the modern world to tell someone that you can’t *keep records* on more than 10K people. You don’t need to be emailing them all every week to want to have them all in one place so you can look up their addresses.

  • http://www.facebook.com/mercedes.northen Mercedes Northen

    I hit a similar limit with 50,000 emails (took just over a year). Gmail won’t let you keep a copy on your POP server if you have more than 50K (this isn’t even a limit I could find documented anywhere) so you have to delete your server copy – which is fine as long as Gmail doesn’t go down, which it does from time to time. Completely agreed that Google should have the right to limit use, but there should always be an upgrade path if you’re prepared to pay for it

    It’s hard in the modern world to tell someone that you can’t *keep records* on more than 10K people. You don’t need to be emailing them all every week to want to have them all in one place so you can look up their addresses.

  • Kunal

    While I don’t have any problem with your having over 10,000 contacts, I’d just like to agree with those that say you’re using the wrong tool. Why not use something like highrise? Or perhaps you could educate everyone on why gmail works so well for handling your database?

    • http://www.feld.com bfeld

      Gmail is the right tool because I’m simply sending and responding to
      email from those people. I get around 500 emails a day, many from
      people I don’t know (which adds to the contact database automatically
      in Gmail.)

    • http://www.feld.com bfeld

      Gmail is the right tool because I’m simply sending and responding to
      email from those people. I get around 500 emails a day, many from
      people I don’t know (which adds to the contact database automatically
      in Gmail.)

    • http://www.feld.com bfeld

      Gmail is the right tool because I’m simply sending and responding to
      email from those people. I get around 500 emails a day, many from
      people I don’t know (which adds to the contact database automatically
      in Gmail.)

  • Kunal

    While I don’t have any problem with your having over 10,000 contacts, I’d just like to agree with those that say you’re using the wrong tool. Why not use something like highrise? Or perhaps you could educate everyone on why gmail works so well for handling your database?

  • Kunal

    While I don’t have any problem with your having over 10,000 contacts, I’d just like to agree with those that say you’re using the wrong tool. Why not use something like highrise? Or perhaps you could educate everyone on why gmail works so well for handling your database?

  • http://www.facebook.com/robertdewey Robert Dewey

    Trumpeting troglodyte, Batman…

  • http://www.facebook.com/robertdewey Robert Dewey

    Trumpeting troglodyte, Batman…

  • http://www.facebook.com/robertdewey Robert Dewey

    Trumpeting troglodyte, Batman…

  • http://twitter.com/12sided Max Effgen

    Was just thinking about how to make this lemonade, Brad. Have some fun with it. Why not a bfeld 10K run, invite your 10k contacts. Maybe a virtual 10k. Run your 10k and then check it in to BigDoor. Sell bfeld 10k shirts on cafe press or zazzle and donate the proceeds to charity, Startup America or TechStars.

    • http://www.feld.com bfeld

      Hmm. I think I’m going to do a Failblog t-shirt that I can sell on LOLMart.

    • http://www.feld.com bfeld

      Hmm. I think I’m going to do a Failblog t-shirt that I can sell on LOLMart.

  • http://twitter.com/12sided Max Effgen

    Was just thinking about how to make this lemonade, Brad. Have some fun with it. Why not a bfeld 10K run, invite your 10k contacts. Maybe a virtual 10k. Run your 10k and then check it in to BigDoor. Sell bfeld 10k shirts on cafe press or zazzle and donate the proceeds to charity, Startup America or TechStars.

  • http://twitter.com/12sided Max Effgen

    Was just thinking about how to make this lemonade, Brad. Have some fun with it. Why not a bfeld 10K run, invite your 10k contacts. Maybe a virtual 10k. Run your 10k and then check it in to BigDoor. Sell bfeld 10k shirts on cafe press or zazzle and donate the proceeds to charity, Startup America or TechStars.

  • http://ffassetmanagement.com/ John Frankel

    This is yet another reason why Google’s approach to product fails. They know more than their customers.

  • http://ffassetmanagement.com/ John Frankel

    This is yet another reason why Google’s approach to product fails. They know more than their customers.

  • http://ffassetmanagement.com/ John Frankel

    This is yet another reason why Google’s approach to product fails. They know more than their customers.

  • http://just2me.com/ samwize

    The last part is hilarious!

    “Yeah, I know, we’ll never need more than 64K of RAM in a computer.”

  • http://just2me.com/ samwize

    The last part is hilarious!

    “Yeah, I know, we’ll never need more than 64K of RAM in a computer.”

  • http://www.naffziger.net/blog davenaff

    Wow, I wonder which of the popular lists that this post hit brought the trolls =).

    I’ve been continually underwhelmed with the ‘Contacts’ component of Google Apps. In fact, I’ve developed the view that it just plain sucks.

    1. It is too greedy. Every support ticket I’ve replied to is a contact. Every IntenseDebate/Disqus comment that I’ve used email to respond to is a contact. In fact, it seems kind of pointless to create contacts that have no information other than an email address. Whenever I need to track down someone’s email, I don’t search contacts, I search my email (maybe the person was on a thread and didn’t get added).
    2. It is inconsistent across Google touchpoints. Autocomplete is different in gmail on the web and the gmail app on my Android phone. Terribly inconsistent. For some reason, my android gmail keeps trying to autocomplete to a misspelled email address for my wife – that I’ve probably only emailed once or twice.
    3. It creates a lot of duplicates. I haven’t spent the time to track down the source of the issue (I suspect it has to do with frequently refreshing the OS on my phone), but my contact list consistently fills with all sorts of what appear to be pure duplicates. I find myself dialing a close friend and their number is in my address book 4 or 5 times. Yes, I know there is a de-dupe process and I run it a lot, but that isn’t something I should have to do.

    Anyway, hopefully Google gives Contacts some much needed development time.

  • http://www.naffziger.net/blog davenaff

    Wow, I wonder which of the popular lists that this post hit brought the trolls =).

    I’ve been continually underwhelmed with the ‘Contacts’ component of Google Apps. In fact, I’ve developed the view that it just plain sucks.

    1. It is too greedy. Every support ticket I’ve replied to is a contact. Every IntenseDebate/Disqus comment that I’ve used email to respond to is a contact. In fact, it seems kind of pointless to create contacts that have no information other than an email address. Whenever I need to track down someone’s email, I don’t search contacts, I search my email (maybe the person was on a thread and didn’t get added).
    2. It is inconsistent across Google touchpoints. Autocomplete is different in gmail on the web and the gmail app on my Android phone. Terribly inconsistent. For some reason, my android gmail keeps trying to autocomplete to a misspelled email address for my wife – that I’ve probably only emailed once or twice.
    3. It creates a lot of duplicates. I haven’t spent the time to track down the source of the issue (I suspect it has to do with frequently refreshing the OS on my phone), but my contact list consistently fills with all sorts of what appear to be pure duplicates. I find myself dialing a close friend and their number is in my address book 4 or 5 times. Yes, I know there is a de-dupe process and I run it a lot, but that isn’t something I should have to do.

    Anyway, hopefully Google gives Contacts some much needed development time.

    • http://www.feld.com bfeld

      I’m guessing Hackernews or Techmeme!

    • http://www.feld.com bfeld

      I’m guessing Hackernews or Techmeme!

  • http://www.michaeledits.com Michael LaRocca

    That means I can’t be your contact. I am very sad.

  • http://www.michaeledits.com Michael LaRocca

    That means I can’t be your contact. I am very sad.

  • Ronabop

    How many people would be at your funeral?

    Those are contacts.

  • Ronabop

    How many people would be at your funeral?

    Those are contacts.

  • Steinster

    Even worse… Google’s postini spam product limits you to 1,000 contacts (white listed email addresses/domains) …

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