I downloaded my movie on to my one computer. I wanted to play it on a wireless laptop connected to my Home Theater projector sys. I tried copying the file folder to the Network Storage (My Book World)…no go. So I then installed the CinemaNow media player on the wireless and copied the newly downloaded movie folder to the CInema Now folder on the wirelss. The Library would never list the movie. I tried playing it straight away in WMP but it couldn't figure out the DRM. A no go. What a time waster. What a hassle. At one point WMP asked me to logon in to cinema now to download DRM. Didn't work – even though it said I had three PC usage rights, I got an error message stating my rights did not include playing it from the wireless. Then after that it started saying "Page load error".

All of you guys – DRM folks, Roxio software "player folks", Microsoft and the RIAA – go f*ck yourselves and stick your head back up your as*es where obviously your brains have been eating sh*t all day screwing the consumer. And NO, I am not convinced by your stupid a** pblic messages before movie times about downloading – becuase your incompteance steals my time on the other end. My time? You song/movie rights? Stealing is stealing you f*ing stupid bastards!@!!

My experience was completely different than Ross’s…and I’m an “IT guy” as
well.

If you do have problems trying to get it to work, good luck trying to call
up someone on the phone to answer your problem. Why? Because the only
troubleshooting and contact information they provide is via email. If I’m
having a problem downloading/watching a movie, I’m not going to want to fill
out a web-form and wait 24-48 hours for someone to get back to me. I could
hop in the car, goto Blockbuster, and be back home in 30 minutes, watched
the movie, and returned it back to Blockbuster before someone decided to
reply to my email. Plus, once I’ve started watching the movie, I only have
24 hours to view it. So, if there is an issue with the video (such as it
“echoing”) my time has expired before someone from support sends me an
email. Sure, they can credit my account, but if they can’t help me get the
playback problem solved, it does me no good.

11/8/05 – first sent to support:
the audio on the movie “off the map” which I downloaded was bad.
it kept on “echoing”
I watched it for 10 minutes and then said enough was enough
could you please look into this and also credit my account?

11/16/06 – second email sent to support:
I finally got “off the map” downloaded…it stalled on me at least 7 times.
Now, when I try to view it, I get a message saying “to access this content
you will need to click the link below. your license may have expired or you
may have to log in”

so I click the link below and then up pops cinemanow.com, and I can see that
I’m logged in but the “play” button is still grayed out.

so I try logging out, then logging in…play button is still grey.

I’ve futzed with this for at least 2+ hours, ie. the first time I tried
downloading and had the bad audio, the second time I tried downloading it
and had to manually resume it ~7 times because for some odd reason it was
timing out, when in fact my web browsing was just fine, only the cinemanow.com
site was having issues.

so, I will not try this again. please put the 3.99 (or whatever it was) back
on my credit card as a credit.