Apple Hell
Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves. Ryan McIntyre – who I work with closely and has been a huge Apple user (and fan) for as long as I can remember – has a delicious post on his absurd experience with Apple, at the Apple Store, and with the Apple Customer Support Immune System. Painfully funny.
My favorite Apple rant is here. It is a funny read if nothing else and another reason why I don’t much care for Apple.
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