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Hi, I’m Brad Feld, a managing director at the Foundry Group who lives in Boulder, Colorado. I invest in software and Internet companies around the US, run marathons and read a lot.

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Apple Hell

Comments (9)

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves.  Ryan McIntyre – who I work with closely and has been a huge Apple user (and fan) for as long as I can remember – has a delicious post on his absurd experience with Apple, at the Apple Store, and with the Apple Customer Support Immune System.  Painfully funny.

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