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I’m totally sick and exhausted with our federal government. Boehner’s statement yesterday on immigration, where he said “We have no intention of ever going to conference on the Senate bill” was the last straw for me. Idiotic and totally broken.
I could rant for a while, but I won’t. Instead, I’ll encourage you to watch this amazing video that Jennifer Bradley just showed at the Startup Phenomenon conference. She totally nails it – people at the top, then metros, then states, and then federal government following their leads.
I just bought Jennifer’s book The Metropolitan Revolution: How Cities and Metros Are Fixing Our Broken Politics and Fragile Economy and plan to read it this weekend.
Now that our federal government is back at work and the short term debt ceiling thing is resolved, it should be no surprise that the news cycle is now obsessed with Obamacare and its flawed implementation. Over the weekend I must have seen a dozen articles about this online and in the NY Times, and then I woke up this morning to a bunch of new things about the Healthcare.gov site underlying tech, how screwed up it is, and what / how the Health and Human Services agency is going to do to fix it.
The punch line – a tech surge.
To ensure that we make swift progress, and that the consumer experience continues to improve, our team has called in additional help to solve some of the more complex technical issues we are encountering.
Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov. We’re also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them. We are also defining new test processes to prevent new issues from cropping up as we improve the overall service and deploying fixes to the site during off-peak hours on a regular basis.
From my perspective, this is exactly the wrong thing to do. Many years ago I read Fredrick Brooks iconic book on software engineering – The Mythical Man-Month. One of his key messages is that adding additional software engineers to an already late project will just delay things more. I like to take a different approach – if a project is late, take people off the project, shrink the scope, and ship it faster.
I think rather than a tech surge, we should have a “tech retreat and reset.” There are four easy steps.
- 1. Shut down everything including taking all the existing sites offline.
- 2. Set a new launch date of July 14, 2014.
- 3. Fire all of the contractors.
- 4. Hire Harper Reed as CTO of Healthcare.gov, give him the ball and 100% of the budget, and let him run with it.
If Harper isn’t available, ask him for three names of people he’d put in charge of this. But put one person – a CTO – in charge. And let them hire a team – using all the budget for individual hires, not government contractors or consulting firms.
Hopefully the government owns all the software even though Healthcare.gov apparently violates open source licenses. Given that, the new CTO and his team can quickly triage what is useful and what isn’t. By taking the whole thing offline for nine months, you aren’t in the hell of trying to fix something while it’s completely broken. It’s still a fire drill, but you are no longer inside the building that is burning to the ground.
It’s 2013. We know a lot more about building complex software than we did in 1980. So we should stop using approaches from the 1980s, admit failure when it happens, and hit reset. Doing a “tech surge” will only end in more tears.
Last night Amy and I saw Closed Circuit. We both walked out of there completely bummed out. It was a good movie, but the arrogance of some government agencies (in this case British MI-5) was overwhelmingly real and upsetting. We went to bed when we got home and I tossed and turned for awhile, thinking about nasty government shit. I had a crazy dream that seemed to go on forever about being tangled up in some kind of spy related thing with old college buddies and woke up with it completely unresolved.
It was very early when I got up so I sat down at my computer to start cranking on the last bit of Startup Boards since I’m submitting the final draft on Monday night. But I made a mistake – in an effort to procrastinate a little I read the newspaper headlines, my feeds, Techmeme River, and HackerNews headlines.
And then I was completely bummed out. There were the predictable articles that reinforced the incredible arrogance of government. But there were also a bunch of articles, including some that were first person posts, making strong statements about specific things, defending positions, and arguing points that were one sided and didn’t make much sense to me. While everyone is entitled to their opinion, there was a common thread. The first person accounts were almost all incredibly arrogant.
I felt myself getting angry. Several of the articles directly undermined broad initiatives that I care about. Ironically, several of the writers actually appear to support the same position I do. But their delivery was horrible. And arrogant.
I spent a little time on my book and then Amy woke up. I took her out to Snooze for breakfast and as we were walking over I described a few of the things that were bothering me to her. I had a two hour advantage on her since she had just woken up and her first response was “What? What’s got you so riled up?” We kept going and just talking to her calmed me down. And she helped me think through what I was reacting to.
It is arrogance. And bias. Which just makes me crazy – it’s 50 years since Martin Luther King Jr’s I Have A Dream speech, and bias – both conscious and unconscious – is alive and well. Everywhere. I’ve been spending a lot of time over the past two years exploring, understanding, and explaining unconscious bias. It’s at the heart of one of the key issues that we are trying to address at NCWIT. But conscious bias is maybe more offensive and grotesque. And it’s even worse when coated with arrogance.
I don’t expect to solve anything with this post – I’m just venting. And I don’t feel like calling anyone out – I’m not really interested in provoking a fight and giving arrogance more of a voice. Arrogance and hubris is an ancient problem – our Greek friends knew it well. The power, and value, of humility was reinforced to me again this morning. I respect humility so much more than I like arrogance.
I was shocked for a few minutes last week after I heard that Lavabit committed corporate suicide. I pondered it for a while and then forgot, but two things this weekend caused me to remember it.
The first was the suicide of Cylon Number One (John) near the end of Battlestar Galactica. I didn’t expect it at all (there were a bunch of things in the last three episodes that I didn’t expect.) The other was Barry Eisler’s tweet about Obama’s statement about the NSA (NSFW) from the weekend (Eisler is one of my favorite Mental Floss writers.)
I didn’t see Eisler’s tweet until Sunday morning because of my digital sabbath and it made me think of Lavabit shutting down. And then I had a moment of fear that I was reading it and considering retweeting it. The thought that crossed my mind was “if I retweet this, will the NSA record it somewhere.” Then I decided this was a fear-based reaction that was absurd, but not irrational.
Then I read Homes for Hackers gets a visit from the FBI. My friend Ben, who inspired me to buy a house in the Google Fiberhood in Kansas City, talks about the FBI poking around in his house because he has gigabit Internet. Now, Ben’s a trusting dude so he let the FBI in and was polite, but he speculates that he’s now got a surveillance device in his bathroom.
We are just beginning to understand – and struggle with – the crossover of humans and technology. When you ponder the NSA, it’s starting to feel like a giant computer run by humans, where the computer dominates and the humans are just the mechanics. Sure – the humans want to feel like the ones who are actually running things, but it doesn’t take much imagination to see this evolving along the same lines as Battlestar Galactica.
I accepted a long time ago that I had no actual privacy – that all of my data was being captured somewhere. I gave a talk at my 20th business school reunion in 2008 where I stated directly that “we no longer had any privacy.” But it’s getting worse – fast. Even if we work hard to have privacy, as in using Lavabit to send email, the government can still break through this privacy, or force the service to shut down.
I’m fascinated by all of this. Not scared – fascinated. It’s easy to be cynical, or scared, or angry. But our civilization is going to evolve in very strange and radical ways over the next twenty years. Hang on – it’s going to be a crazy ride.
Near the end of the week last week, the lastest “the US government is spying on US citizens” scandal broke. For 24 hours I tried to ignore it but once big tech companies, specifically Facebook, Google, and Yahoo, started coming out with their denials about being involved in PRISM, I got sucked into all the chatter. I was able to ignore it yesterday because I took a digital sabbath but ended up reading a bunch of stuff about it this morning.
While I’m a strong believer in civil liberties and am opposed to the Patriot Act, I long ago gave up the notion that we have any real data privacy. I’ve regularly fought against attempts at outrageous new laws like SOPA/PIPA but I’m not naive and realize that I’m vastly outgunned by the people who want this kind of stuff. Whenever I get asked if I’ll write huge checks to play big money politics against this stuff, I say no. And recently, I’ve started quoting Elon Musk’s great line at the All Things Digital Conference, “If we give in to that, we’ll get the political system we deserve.”
I read around 50 articles on things this morning. I’m no more clear on what is actually going on as the amount of vagueness, statements covered with legal gunk, illogical statements, and misdirection is extraordinary, even for an issue like this one.
Following are some of the more interesting things I read today.
- We are shocked, shocked…
- Government Says Secret Court Opinion on Law Underlying PRISM Program Needs to Stay Secret
- It’s our own fault… Deal with it.
- Tech Companies Concede to Surveillance Program
- Is the NSA outsourcing its domestic spying to Israel?
- Nothing To Hide
- No One Is Talking About The Insane Law That Lets Authorities Read Any Email Over 180 Days Old
- Room 641A
- What If China Hacks the NSA’s Massive Data Trove?
And I always thought PRISM was about teleportation.
And finally, the Wikipedia article, like all Wikipedia articles, is the definitive source of all PRISM information at this point, at least to the extent that anything around PRISM is accurate.