My Gradual Shift From Skype to Google Hangouts

I’ve tried to aggressively shift to video conferencing instead of audio conferencing for anything longer than a 15 minute call. I’m also giving a lot of talks around the world, especially on Startup Communities, so rather than travel and burn a day (or more), I’m doing 30 minute videoconferencing things remotely. And, as anyone who has ever asked me to speak to a class of students knows, I have a huge weakness for always saying yes to this so I’ve been doing this via videoconferencing as well.

After exploring a bunch of different options last year, I decided to use Skype everywhere since it was “good enough”, simpler, and portable. I equipped my desktops with HD cameras, took my MacBook Air on the road, and didn’t look back, until recently.

I noticed that twice last week I had horrible Skype connections. One was a US call and one was for a 30 minute presentation to a group of about 200 people in Barcelona at the Silicon Valley Comes to Barcelona event. In the US case I was using my Verizon 4G MiFi, in the Barcelona case I was tethered to my AT&T iPhone.

Skype completely failed in each case. Audio worked but we couldn’t get a sustained video connection. Each time we tried Google Hangouts as a backup. It worked flawlessly on exactly the same connection.

This was a classic A/B test. Yesterday, when I was on a Skype three way call, where one of the callers kept freezing and the other kept getting higher resolution focus, all I could think was “I wish we were on Google Hangouts.” After talking to a friend at Google who said that Hangouts is now pervasive at Google, I’m going to try it more frequently.

Any feedback from any of you about performance / quality of Skype vs. Google Hangouts?