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Hi, I’m Brad Feld, a managing director at the Foundry Group who lives in Boulder, Colorado. I invest in software and Internet companies around the US, run marathons and read a lot.

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Zynga Texas Hold’em Poker on MySpace

Comments (736)

Zynga has started launching its games on MySpace as part of the MySpace apps program.  Texas Hold’em Poker is up and is currently the #1 game AND the #1 application.  If you are a MySpace dude (or dude-ette), feel free to friend me as I’m completely unloved on MySpace (especially when compared to Facebook.)

  • T

    i'm waiting for you to accept my friend request on facebook…

    • -Chuck-a-

      Hey yeah i have a problem too, I was playing poker with 575k worth of chips same thing , it froze and i signed off myspace. I signed back on 30 mins later My chips were at 13 K . It really made me upset because you know you work hard on those chips. Neway plz help me. I made a report to zynga but never had a response. Get back at me ASAP . Thank you

  • http://boulderreport.typepad.com Jerry Lewis

    Being the occasional bad poker player who needs all the practice I can get, I added this app and can see this is certainly a winning hand for Zynga. I have Poker All-Stars loaded up on my computer and play there sometimes (not for real money). This app seems to be a pretty fun game.

  • Aziz Grieser

    Hola Brad,

    Aside from the brief flashback to 'Nam I had that was inspired from your MySpace Page music theme, the first time when I tried to join a game I got the little flash window only displaying 1/2 the table, but it worked just as smoothly as the Facebook app on my second attempt.

    Tell the team congrats on a job well done during the next BOD meeting.

  • http://autoversicherung-kfz-versicherung.suggestlink.de Autoversicherung

    Great comment and my favorit Blog. Thanks and Best Regards

  • http://www.geocities.com/cdgriffin87 Clayburn

    Yeah, it's a lot of fun, but won't load on my computer.

  • http://myspace.com/saleen6454 Rick Morris

    I was playing on a private table (mirage) with a buddy, and the table froze. I had over 10M chips (in account) while I was playing, and the table froze, so we left the table, and then all 10M of my chips were missing from my account. I have tried and tried again to contact/submit tickets to Zynga about this issue with no response. Now I know it's just a game, but when you play hard to accumilate 10M chips, and they disappear in 10 seconds, it's not very cool. Also, if you are going to have a gaming site or a website that is of this statue, have customer service tech's that can assist people with glitches ect.
    Does anyone have any suggestions on how to get my chips back, or who to contact?

    Thanks!

    • http://www.feld.com Brad Feld

      Rick – sorry to hear about the chips disappearing.  I’ll put you in touch with some folks at Zynga to try to help.

      • morgan smith

        I had the same shit happen to me but only with 200,000 or so chips

        Is there any way to be refunded cause I played for a long ass time to get to that…:(

        • http://www.feld.com Brad Feld

          Morgan – I’m forwarding this on to the company to take a look.

        • Lilcooli

          Yea , you go to (Wal-Mart), As It’s just a game and buy 2 million tokens,
          for $20 dollars, all solved and happy.
          Bruce

    • john

      Hi this is john I was playing yesterday with 1,500,000 .00 in chips. and the same thing happened to me, it froze on me then i could not get back in so i tried like 5 or six more times and nothing. So i left!! ,about 7 hours later i came back on to play poker and i had lost all my chips besides like 9,769 in chips. I tried to contact Zynga about this because Im pissed and like Rick said: how much fun is it to work so hard to earn chips that can just be gone or taken form you so quick. ………. What can i do about this? ………. well >?

      • Yerry

        yeah this game piss you off it cheated me like 3mil chips the same way I email them but no response. I think this game is a scam to get you to buy chips

        • http://www.feld.com Brad Feld

          Yerry – sorry you are having trouble getting a response. I’ve forwarded this to Wendy @ Zynga – she’s good at following up.

        • Gigi

          someone stole 300,000 chips from me. Where did you go to find the ticket to report the loss??? I've looked everywhere for a place to report this…

      • Lilcooli

        t can you buy with them?

    • Matt

      You are so right man. I was in a game with 1,200,000, quit, then got back on about 2 hours later and my account said 1,000. I was like stunned. I know its just a game and all, but if my chips go missing I want them to go missing because i lost them, not because of some hack or something.

  • Nicci

    I try to down load Texas Hold em Zynga but it only shos me 1/2 the page and I cant see the word ADD to add it to my myspace. Can someone please help me with this?

    • http://www.feld.com Brad Feld

      Elvita – can you try again now that a little time has passed?  If it still doesn’t work, tell me and I’ll get you connected with someone at Zynga to troubleshoot.

  • http://myspace.com/mistymcfred Misty

    I downloaded this app and for some reason when I click play poker all that happens is it tells me how to add other apps for chips and there is a big white screen…I have had this app for a week and haven't been able to play my first game…can someone help me

    • Olivia Allman

      I had the same problem. I figured out that I needed to install Adobe Flash Player 9, or the equivalent for my Opera Browser.

      • Pat

        I'm having the same problem, I've contacted Zynga, but no response, I added the Adobe player…it didn't help. Can anyone tell me why I can not load texas holdem on myspace?? It was fine until the changes. Thanks

        • wendy

          Sorry Pat! Please try this: Download and run the uninstaller EXE from Adobe's site: http://www.adobe.com/support/flashplayer/download

          Restart your browser. Then, install the latest flash player version Again. Restart your browser Again. If still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

          Any change? If not, pls try this (you won't lose your pts): remove the App, log out of account, clear your browser's cache, close your browser, re-launch, log back into account, and add the App again. Be sure to clear your cache entirely- if you need instructions, let me know which browser you're using.

          If you're still unable to load the game, pls let me know which operating system, browser, and specific browser version you're using.

          • Pat

            Thanks for getting back with me. I tried all your suggestion I even removed the app. (was really unsure about that one, but you were right I didn't lose my pts.) but it didn't work. My browser is firefox, And on firefox the app. will not load.On the explorer the app. will load but with error on page. Java is up to date, Adobe flash is installed correctly, the cache is cleared.. I thank you for trying to help, if you have more suggestion I will gladly try them.

          • wendy

            Pat, what is the exact error on your Explorer page? Have you been able to play previously using the same computer? Are you trying to play from work, home or school? Which OS are you using? Thanks!

          • Pat

            The error is: Line..1 char 28…error '}'…code.0..url; http11api.msappspace.com/apprendering/myappno./canval/reder.app..(Hope that's what you need) This is my same home computer and I try to play the app. at home only. I am so sorry but I do not know what os is.. comcast is my servicer. I notice people with aol are having problems too. Thanks again

          • wendy

            Thanks Pat. OS = operating system, such as Windows XP/2000/Vista, or MAC OSX/Tiger/Leopard, etc.. which one are you using?
            Is it possible for you to send me a screen shot of both the page you get on explorer and the pg. on Firefox?

          • Pat

            Window xp/2000 -I'm sorry the error on the explorer is expected'}' For some reason I can play the game on the explorer today , but with the caution sign and the word done at the side of caution.. No change for firefox. I never did a screen shot Sorry….thanks again

          • pat

            Update; I can play the app. on the explorer but with the same error as above (but with-in 5mins it freezes).MY name does not appear, and night life is gone. Java script void(0) appears when I click on to anything on the page…like play poker orbuy chips and so on

          • wendy

            Thanks Pat. Which version of Explorer are you using? Go to Help in the menu bar, and select About Explorer.
            Also, which version of Firefox?

            What is the error in Firefox? Are you landing on the perpetual Load screen?

          • Pat

            Firefox 3.03….yes I am landing on the load screen ..what I see is a blur of Texas hold em and in front of it – LOADING YOUR TABLE NOW…with flashing dots under it. This goes on forever. At the bottom.. all that is there is the word done. I can not find a error on that page.
            …The explorer version is 7.05730.11 —–I hope I am not causing you a lot of trouble(sorry IF i am ) THANKS FOR YOUR HELP

          • wendy

            Thanks Pat. we're working to isolate this, thanks for your continued patience!

          • Kevin

            Someone plz help me ive wrote Zynga 3 or 4 times in the past month and he doesnt reply to my msgs i had almost 5 mil and was about to break my new rank and i went to a tourney and when i left it…its saying i have 1 chip and every1 is saying it did it to them but they got them back and its been a couple days since it happened to me and i still havent goten them back and this is not the first time that its happened to me i lost over 500k on 2 diff occasions its almost as if my daily bonus is replacing it some mornings cause ll log on and only have 2k…i dont mind its fake chips but i spend alot of time gettin them and i should atleast get to lose them myself.but hey i love the game they did a good job with it and all other apps.plz respond someone that can help me

          • Kevin

            Someone plz help me ive wrote Zynga 3 or 4 times in the past month and he doesnt reply to my msgs i had almost 5 mil and was about to break my new rank and i went to a tourney and when i left it…its saying i have 1 chip and every1 is saying it did it to them but they got them back and its been a couple days since it happened to me and i still havent goten them back and this is not the first time that its happened to me i lost over 500k on 2 diff occasions its almost as if my daily bonus is replacing it some mornings cause ll log on and only have 2k…i dont mind its fake chips but i spend alot of time gettin them and i should atleast get to lose them myself.but hey i love the game they did a good job with it and all other apps.plz respond someone that can help me

          • wendy

            Sorry Kevin! What is your ticket number? I'll see what's going on.

          • Kevin

            i havent received any ticket number noone has responded to any of my msgs

          • wendy

            Pat, are you getting the error when you use any of our other applications (blackjack, mafia wars, scramble, yoville, etc.),or any other myspace applications?

            Did you run the uninstaller for Flash? Download and run the uninstaller EXE from Adobe's site:
            http://www.adobe.com/support/flashplayer/download

            Re-start your browser. Then, install the latest flash player version Again. Restart your browser Again. If it’s still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

            Did you uninstall, then re-install Java? If note, please uninstall Java (not javascript) completely.
            To uninstall, click the green Start button,
            in the lower left corner of your screen, then select Control Panel/ Add-Remove Applications.
            Once you've removed Java, install the latest version here: http://www.java.com/en/

            If you can send me a screen shot, that would be great. If you’re using a PC, you can send me a screen shot this way: click on the Poker app. When you get to the Error page, click your cursor on that page. Hold down the Shift key, and click on the PRNT SCRN key, probably located in the upper right area of your keyboard. Then open a word document, place your cursor at the top, and click edit/paste. You should see the image on the page.
            Save it, and then please send it to wendy@tribe.net. Thanks.

          • Pat

            Brad thanks for putting me in touch with Wendy , Thanks you Wendy for all your help and patience's .The problem has been solved. Thanks to you both!!!!!

        • Nick

          I have contacted Zynga my self with no response, My app. Texas holdem will not load ,I have firefox as my main browser , but I also checked on the explorer, it loads but with error on page. If any one reads this and can help figure this problem out.. I would appreciate it …Brad Feld come help us…or please get Zynga to pay attention to his app. holders

          • http://www.feld.com Brad Feld

            I’ve forwarding this on to Wendy @ Zynga who will try to help.

          • wendy

            Sorry Nick! Are you using the most recent flash player?
            http://www.adobe.com/shockwave/download/download….

            Also, Please try this (you won't lose your pts): remove the App, log out, clear your browser's cache, close your browser, re-launch, log back in, and add the App again. Be sure to clear your entire cache, and if you need instructions, let me know which browser you're using.

            If you're still having problems, pls let me know which operating system you're using, and whether you've been able to play previously from the same computer. Also, are you trying to play from work, home, or school?
            Thanks.

          • nick

            no did not work..same computer as previous same place played.I HAD NO PROBLEM BEFORE THE CHANGES, When the changes took place my problem began. on my explorer…in the left bottom corner it has caution sign and error on page and at times java void will pop up..and the same error as the post above( expected).I looked that one up on errors.com nothing that I could understand..Thank for your help…

          • wendy

            Thanks Nick. Which operating system are you using?

          • wendy

            Also, which versions of Explorer and FF are you using?

          • Nick

            Firefox 3 & explorer 7 —- I am ready to give up!!!!!!!!!

          • wendy

            sorry Nick!! Which operating system are you using though? ex.: windows xp/2000/vista, mac osx/tiger/leopard, etc.. this will help us to reproduce your error. Thanks!

          • wendy

            Nick, are you getting the error when you use any of our other applications (blackjack, mafia wars, scramble, yoville, etc.),or any other myspace applications?

            If you've not yet updated Flash, which version are you currently using? To find out, right-click on the application.

            also, did you run the uninstaller for Flash? Download and run the uninstaller EXE from Adobe's site:
            http://www.adobe.com/support/flashplayer/download

            Re-start your browser. Then, install the latest flash player version Again. Restart your browser Again.
            If it’s still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

            Then, uninstall Java (not javascript) completely.
            To uninstall, click the green Start button,
            in the lower left corner of your screen, then select Control Panel/ Add-Remove Applications.
            Once you've removed Java, install the latest version here:
            http://www.java.com/en/

            If you can send me a screen shot, that would be great. If you’re using a PC, you can send me a screen shot this way: click on the Poker app. When you get to the Error page, click your cursor on that page. Hold down the Shift key, and click on the PRNT SCRN key, probably located in the upper right area of your keyboard. Then open a word document, place your cursor at the top, and click edit/paste. You should see the image on the page.
            Save it, and then please send it to wendy@tribe.net. Thanks.

            \\\tly, restart your computer. Any change?

  • Randall Burger

    I just logged onto my myspace account and I was 13 two hours ago when I logged out on the leader board with $6.6 million chips and now i just logged on to find that I know have 600 thousand chips. how can I get my chips back?

    • http://www.feld.com Brad Feld

      I'll forward this on to the guys at Zynga.

  • http://www.myspace.com/mikebit Maher Bitar

    Brad, I had the same problem the other gentleman had. I accumulated 7million chips and the table froze, when I logged back in my chips were reduced to a mere 16,000. I have tried to contact them like he has, and they're not responding. I completely agree with what he's saying and I think it's not right for this application to have so many players who work hard to get where they're at and end up losing it in a matter of a few seconds without doing anything. Totally not cool.

    • http://www.feld.com Brad Feld

      Maher – I’ll forward this directly to the company and I expect someone will get back to you quickly based on the previous few messages I’ve sent across.

  • Jeff

    Well, I have had several simular occurances as described above. Seems to be several hackers on the site. The first time(Wednesday) , I lost over 6M chips. Changed my password and wrote it off as a hacker. Built my account back up to just over 5M chips and by Friday I was hacked again.

  • Jeff

    They left me 34K chips. I submitted a complaint via there email located at the bottom of their page. Spent all of Friday, Saturday and Sunday building my chips back up again and on Monday A.M. was missing another 5M chips. This time they only left me 4K chips. Submitted another complaint. No response from anyone except for their auto responder. Each time, I had changed my password and by the third time, was finished with the game. Being a free game, it was not worth the hassle. It is a fun game, but truthfull, it is a challenge to see how high of bank account you can get based on your skill……luck and nerve!

  • Jeff

    Was not any fun to have a PRO5M status playing on the 1-2 chip table because your chips disappear. I tried ultimate bet and full tilt and found that the Zynga Poker was not only easier to play, it was user friendly and all my friends had the application but several of them started losing their chips as well. I thought about it for a bit and decided to give it another try so I started a HI5 account and added the application through there as changing my passwords and sign in Email on myspace was not working. About a few days later, I received an email from customer support at Zynga stating they were sorry for the problems and had credited my Myspace account with 11M chips. I was happier then heck that they did the right thing. I logged onto my myspace account and sure enough, there I was- a PRO10M player! How exciting even though I was a few million short from the 3 hackings. I could live with that. Not feeling safe to leave the chips all on one account, I proceeded to transfer about 6M in chips over to my HI5 account leaving me with just over 5M in my myspace account.

  • Jeff

    I decided to play on the myspace account for a bit. Within 10 minutes of playing, I was disconnected from the server and when I logged back in, my chips were gone again. I submitted another complaint explaining what had happened and the time, table etc relevant to this situation. Was I glad that I got some of them transferred to my HI5 account! Well shortly after I submitted my complaint, I decided I would go look at my HI5 account. I logged on and the chips were safe and secure. Now I was really blaming the myspace application! I saw a couple friends were playing so thought I would go visit with them for a bit. I played at one table for a little bit (10 Minutes) and we decided to change tables. As I went to sit down, I clicked on the seat, entered my chip amount and puff, denied for not enough chips. I thought, this is wierd so I clicked the seat again, got the box to enter my chips again and as you guessed,,,,,, my chips were all gone! This was my HI5 account! What happened??

  • Jeff

    I again sent a email into Zynga with m phone number etc asking someone to contact me and tell me how this was happening and how frustrated I was… Heard nothing for several days. Then, I received this response from Zynga:

    Good Afternoon,

    Please refrain from submitting multiple tickets for the same issue if we have already addressed it. If you continue to submit frivolous tickets, we may ban you from submitting future tickets.

    Thanks!
    Thank you,

    Jason
    Zynga Inc.

  • Jeff

    WOW! If this wasnt a slap in the face I dont know what was. After all the issues and problems I was having and the HOURS I spent in support of this game, I get this rude “Solution”. Keep in mind, I had to purchase chips from them each time I was missing chips just to get going again so the free game did not exactly end up free anymore!

  • Jeff

    After talking to a computer engineer buddy of mine from overseas, I explained my issues and problems (he also plays online with this application) and he said he would do some looking. He recommended a couple of anti-virus programs to try which I did and did not turn anything up. He them found something very wierd. A virus wrapped up internally in where? JAVA! The same application this game runs off of is able to hide the virus in which some hackers appear to be able to get this virus to you. He suspects it may be a weakness with the “Poker Friends”. Solution? Delete all the JAVA updates in the add and remove programs, delete all friends you do not know personally or trust and get a fresh update from JAVA. Guess what- I have not had a problem since….. So I am happy to say, no more missing chips. The only problem I have now is the LACK of caring and support from Zynga! To this day, I have not heard back from anyone either in email or phone. The tickets are “Open” and I would suspect they will never settle my issue.

    • http://www.feld.com Brad Feld

      Jeff – thanks for all the feedback. I’ve forwarded this on to the folks at Zynga – hopefully you will hear back from someone.

      • Bill Allison

        same for me i bought chips table froze and i lost all of them and then some more after i logged out.To date I have recieved no responce to my emails at all and ive spent over 1000 dollars.

        • http://www.feld.com Brad Feld

          Bill – I’ll sent a note on to the copy to ask them to follow up with you.

  • Jeff

    Unfortunately, it is insulting to me to have wasted so much time (and money) to play this game but on the positive side, I have made a bunch of friends and the game is far better then any game I have played online! Zynga has an AWESOME game and it will grow I am sure to be one of the best online games this winter! I just wish that their customer support was as good as the game! Still waiting to hear from them! Will follow up when I do – good or bad!

    Happy playing!

  • Jeff

    Jsut a follow-up : To date, I have not heard from anyone on this matter. I still have 4 complaint tickets open and unresolved. They must be really busy as some of these have been well over 2 weeks.

    • http://www.feld.com Brad Feld

      Jeff – I just sent you an email to check and confirm your email address. I’m worried that the follow-ups are going into a black hole somewhere.

      • Jeff

        Hello Brad- yes I got and replied to your email. Thanks for the effort.

  • Jeff

    Just another update. Brad got my information into the hands of Wendy and puff- within 24 hours, this matter has been resolved. The old saying goes, its not what you know, its who you know. Sometimes both! Thanks a million Brad and thank you Wendy for doing the right thing.

    That being said, I wish everyone the best of luck with this game. And remember, each situation is different so you may or may not receive thesame results I did.

    Best of luck.

    • http://www.feld.com Brad Feld

      I’m glad things got resolved.

  • Nicholas

    I play the game from my myspace acct, and there are 2 problems:
    1: i can find no way to add my friends and relatives from myspace to my buddy list,
    2: i can find no way to join the weekly tournament

    • Wendy Zynga

      Hi Nicholas, I sent you an e-mail regarding your questions, but thought I'd post here too, just in case anyone else has the same questions. To add buddies, you need to be seated and playing at the same table as your friend. Then just click their profile, and hit the Add to Poker Buddies button.

      Re: the Weekly Tourney, it's coming soon to MySpace!

      • Sam Alexander

        Hi there:
        I can't seem to find the “Add to Poker Buddies” button. Where is it? Also, how do you manage to get to the same table at the same time? Finally, how do you buy drinks? I'm thinking I must be missing a toolbar or something.
        Thank you so much for your time!

        • wendy

          Hi Sam, you can add a poker buddy if you're both seated at the same table, by clicking on another player's profile and clicking the Add to Buddies button. you can buy drinks the same way – seated at the same table, click on another player's profile, click Buy drink/gift, select the item, and then choose if you'd like to buy just for that particular player, or a round for the table.

          Your friends and buddies will appear in the My Friends box on the main poker pg. if they're online. click their name, then click Join User to land at their table.
          I hope this helps!

  • jorge franco

    Hi everybody, I just wanted to know if anyone knows how to get your stolen chips back. I've had like three bad experiences where I have had around 4mill and I'm left with 190k . This is very frustrating! If anyone knows where I can put a complaint or even better a phone number that I can call please let me know! Thanx!

    • http://www.feld.com Brad Feld

      Just sent a note to the folks at Zynga and copied you to see if they can help resolve this.

  • john

    Hi this is john I was playing yesterday with 1,500,000 .00 in chips. and the same thing happened to me, it froze on me then i could not get back in so i tried like 5 or six more times and nothing. So i left!! ,about 7 hours later i came back on to play poker and i had lost all my chips besides like 9,769 in chips. I tried to contact Zynga about this because Im pissed and like Rick said: how much fun is it to work so hard to earn chips that can just be gone or taken form you so quick. ………. What can i do about this? ………. well >?

  • john

    Hi this is john I was playing yesterday with 1,500,000 .00 in chips. and the same thing happened to me, it froze on me then i could not get back in so i tried like 5 or six more times and nothing. So i left!! ,about 7 hours later i came back on to play poker and i had lost all my chips besides like 9,769 in chips. I tried to contact Zynga about this because Im pissed and like Rick said: how much fun is it to work so hard to earn chips that can just be gone or taken form you so quick. ………. What can i do about this? ………. well >?

  • john

    Hi john again, one more thing, today when i was playing with the remaining 9769 chips i had. About 7 min. of playing, it froze , so i logged in and it said:::: You apper to be playing on another server and only have 200 chips available to buy in with this game. I thought what the hell how could i be on 2 servers at once,,,,…. somthing really Fu**ed up!!!! so i deleated the app.

  • hector

    I have a issue about my chips that were stolen last night I had 3,650,000m chips now I only have 114,000 chips I am so tired that I always play your game and they do the same thing over and over again you got to stop this please, give me back my chips. I have like almost 200 friends that are playing right now, if I tell them to stop playing there going to do it, your guys can check my e-mail if your don't believe me so I'm going to tell them to stop playing this game.I do have Norton anti virus,and I do have a new e-mail address.

    • http://www.feld.com Brad Feld

      Hector – I’m putting you in touch with someone at Zynga that should be able to help.

  • jorge franco

    My name is Jorge, I been send wendy's a e-mail's and she's not respondig, I already have my new, e-mail addresss please wendy give my my chips.

    • http://www.feld.com Brad Feld

      Jorge – I got a confirmation from Wendy that she sent a note to your old email address. Why did you change your email address within 24 hours?

  • Jorge Franco

    Hey Brad my name is Jorge Franco I just wanted to let you know that Hector is also my account. I made different ones with different names because my chips keep getting stolen. I already sent Wendy an e-mail with all my old and new information but if you know some other way that I can be helped please let me know. The total amount of chips that have been stolen from three accounts that I have is around 10 million or more I think!!!! This is getting me very frustrated because it happens all the time, if you can help me I would really appreciate it.

    • http://www.feld.com Brad Feld

      Jorge – I got confirmation from Wendy that she responded to you.

  • Jorge franco

    Thanks Brad, I do appreciate that you are helping me , but she's not doin enything.

  • Dawni

    I'm not missing any chips, but now that they have added the “Nightlife” missions, I am unable to add anyone to my “poker team”. Mafia Wars also has a Big Mac Attack mission that has the chance of a looted item, but with only myself in my “poker team”, I am only able to do the piddly $20-$30 chip payout mission. There is no help or forum link from the app profile in MySpace.

    I often can not send the daily free chips to friends. Also when at the invite tab, only 8 of my over 1050 friends are shown??? Invites, on the rare occasion I can send them, they only invite someone to play poker, not to be added to my poker team. This appears to be an added bonus to gain more chips, but it's just not functioning & becomes frustrating.

    Clicking on the “Invite My Mafia” results in maybe 3 invites to “join me in Texas Holdem” messages. What's the point of having the poker team achievements & missions if you have no way to add to yours??? Very quirky & buggy~!~

    I have submitted a ticket to Zynga support & also feedback, but like other tickets I have submitted, they just sit in cyber space.

    Windows XP, Firefox 3.0.3

    Dawni
    http://www.MySpace.com/LorriePokerRun

  • Jorge Franco

    I think it happened on Sat. October 11th, they stole the 3,600,000 from the hector_f@yahoo.com . I also played with the jade-lover@yahoo.com account and they stole another 4 million. With the jfranco11@netzero.com they stole 4,700,000 and left me with 189,900 chips. From my newest account the trosky30@netzero.com I had 1 million and was left with 400,000 chips, I can't remember the exact date for that one but it was recent like on the 13th. This has happened soooooooooooooooo many times that there's no way I can remember exact dates and the exact amounts I was left with, there are other times that it happened too but I can't remember everything. All I know is that in total they have stolen around 12 million or I think more from me!!! With each account I had they stole from me at least like 3 times. If this wasn't really happening believe me I wouldn't waste my time and energy to see what the hell is going on with this game. I am very, very, very, frustrated now and would like to just get my chips back and have this stop happening every damn time I play.

  • Jorge Franco

    Brad I keep changing my e-mail because that's what they tell me to do, every time I go to play they keep stealing my chips even with a new account, so I don't know what's going on anymore. I've done everything they ask me to do and I'm just getting tired of all this. Even when I have a new account they keep stealing from me like they already know it's me, and why is this happening so often? pretty much every time I play! I think it's the same people who invented the game, how else does it happen all the time.

    • http://www.feld.com Brad Feld

      While I have no idea what’s going on, I can assure you that it’s not the “people who invented the game” that are taking the chips. I just sent off another note to try to better understand what is happening.

  • Jorge Franco

    10-10-08 I don't see either, if you put it in my old account don't you think it's going to get stolen again? that makes no sense. My new account is trosky30@netzero.com that I created under facebook, can't you just put all the chips in that account and get this over with? I told you before that I don't have EXACT date and times for when my chips were stolen, there's no way I can remember all of it, so what am I supposed to do just forget about those chips? I don't think so, there must be a way you can give me something back, what do you lose if you give me the chips back? PLEASE DON'T PUT THE CHIPS IN THE OLD ACCOUNTS!, they will just get stolen again and I already canceled those accounts like you told me to do. Remember you kept saying to change my accounts and then respond back, you also said to get anti-viruses which I already have and have always had. I don't want to waste any more time please, if I can get 10 million even I'll take it, even though I know it was probably over 12 million but I'll take the loss just to finish all of this!

  • Manimal

    Happened to me yesterday(i play through myspace) – built up about 1.5million chips in about a week – popped onto a small blinds table to chat to my sister who was playing and when i left i was shown about 45k in my account. Now Im used to playing 'real' money poker online and have never had chips/money disappear on me before. I have, like people here, sent a complaints email to chase this up and have got no reply. How hard can it be to trace – surely they have the movement of chip details – or am i judging them with the standards of an online poker site? I know its fun poker but to buy 1.5M in chips is about 200$ i think on the link on the application so it is quantifiable to a real loss- it sure feels like a real loss after grinding it out on the 50k and 100k tourney tables for days. If so many people who build up stacks are having them disappear into thin air then the game is pointless to me. I can't be bothered to play again at the moment and wouldn't recommend anyon else to as this 'disappearing' chip problem seems to be something the application controllers have no control of. Complete waste of time in my opinion and has got me a little peed off. Slight other annoyance has been open collusion in the tourny tables – in once case i was in the final 4 playing 3 friends who were openly folding to each other – I asked how they could fold hands they were in due to blinds and the reply was along the lines of 'it's my friend!'. Do that on a money poker site and you are banned. This application seems to be opposite to all poker sites i use in that good player's chips disappear and people openly cheat (at least try and be subtle about it dammit) – only used it for bit of fun and my sis and some friends are on it but ive had enough – play poker is turning out to be no fun.

  • Timm

    Same thing happened to me. I lost 1.25mil yesterday and no response from Zynga. I think someone needs to look into matter.

    • http://www.feld.com Brad Feld

      Tim – sorry about that. I will forward this on to the folks at Zynga to look into further.

  • Olivia Allman

    Well, I also lost chips. I wasn't playing at the time, I was actually on vacation last weekend, and did not log in at all. On the myspace application, you can see your friend's chip count. My friend actually saw my chips go from $450,000 (aprox), to $4,000 last Thursday. He said on Friday, he saw my chips were back up to $450K. Then when I came home last night, I logged in and had $6,000 chips in my account. Strange right? So I also lost a lot of hard earned chips, which I am pretty bummed about. Luckily i have a good friend who loaned me some chips, but I would still love to have someone research and see if I can get those chips returned to me.

    Thanks!

    • wendy

      Sorry Olivia! There are a couple of accts on myspace under your name – can you please send me a link to your profile? Log in, click MY PROFILE, Then copy the url.
      Or, pls describe your main pic. Please include “link to profile – Olivia Allman's lost chips” in the subject line. Thanks!

  • Jorge Franco

    Brad and Wendy this is Jorge Franco again, I am having a problem with my account again!! I got an account with FB and they took 35 million chips away from me on 10-27-08 at 10:35p.m. They said that they had received abuse reports from other members, but I haven't done anything wrong! I was supposed to reply to their e-mail to dispute the reports and agree to the terms of the account, once I did that things were supposed to be ok I guess, I did all that but I don't know what happened. I never had this problem with myspace you know that, the only problem was my chips kept getting stolen so I wanted to see if there's anything you can do to help me get my chips back.

  • Darren

    I cant load poker on my home computer, but yesterday I could load it a work?? Its really pisses me off because I meet people online to play. Guess Im just going to have to find another game to play.

  • bobby

    on myspace my email is http://www.bigbob1226@yahoo.com

  • bobby

    on myspace my email is http://www.bigbob1226@yahoo.com

  • bobby

    hi im playing on myspace poker but they wont let me do nightlife……. can u help me

    • wendy

      Hi bobby, we've removed night missions for now, but we're working on some other very cool new features to be released soon! Thanks for your patience while we work to enhance the game.

  • Justin Knight

    Im a rank PRO 20 mil and Ive been hacked for 45 million chips. I love this site but if there was a better privacy feature, it would be a lot more funner to play. Ive contacted so many feedback email sites daily like Rick did but no one seems to contact me back. Is there any way I can get my chips back. If not, I guess I'll be forced to erase this application because workin hard on 45 Mil to bein undefined is depressing. Thank You

    • http://www.feld.com Brad Feld

      Justin – I’m forwarding this on to the right folks at Zynga.

  • wendy

    Sorry Justin! Please reply with a link to your profile – log into your account, click on PROFILE, Then copy the url. Also, did you submit a ticket for this loss? If so, pls include the ticket number. Thanks!

  • diane

    if you are viewing a friends game, how can they tell if you are there. .. ..besides using chat?

    • wendy

      They can't!

  • wendy

    They can't!

  • Phenom

    Hello…I've been playing Texas Hold Em Poker on myspace but for the past 3 days i have not been able to log in. I get as far as the loading screen but thats it, every now and then the loading bar will come up but never loads. I was wondering you anyone could tell me whats the problem.

    Thank you!!

    • wendy

      Hi Phenom, I think we sorted your issue via e-mail, but just in case you are still experiencing loading issues, please confirm that you're using the latest flash player:
      http://www.adobe.com/shockwave/download/download….

      also, please try this (you won't lose your chips): remove the app, log out, clear your browser's cache, close your browser, re-launch, log back in, and add the app again.
      If you need instructions for clearing your cache, please let me know.

      If you're still encountering this issue , pls let me know which operating system you're using, and whether you've been able to play previously from the same computer, in addition to whether you're trying to play from work, home, or school. Thanks.

  • kristina

    Down the bottom where you chat, My chat box has gone missing? Why is this?

    • wendy

      Hi Christina, which browser/browser version are you using? Also, please try clearing your cache. If you're not certain how to do this, I can send you instructions based on which browser you use. Thanks.

  • Kathy

    The last time they did “minor construction” on my home page I logged on to Texas Hold'em only to find my PRO status reduced to a newbie…my 6 stars disappeared as well.

    Another complaint…I keep getting knocked off a table when I have a winning hand. Not a nice feeling when you are sitting with a nice hand a sizable pot only to come back and all be gone.

    Please, can you request they fix my status from Newbie to Pro?

    • kristina

      Mine is like this aswell. Says newbie. Plus my chat is missing!

      • wendy

        Hi kristina, we're working to sort the ranking issues, and hope to have them resolved soon. Regarding your chat issue, which operating sys and browser/browser version are you using? Thanks!

    • wendy

      Sorry Kathy! We are working to resolve the ranking issues quickly. Thanks for your patience, I know it's not fun to see your status as 'newbie'…

      Re: your issue of being kicked off of a table when you have a good hand: what exactly is happening? are you getting the Disconnected msg? if not, are you landing back in the lobby? which os and browser/browser version are you using?
      if it happens again, please let me know the table name, time, your time zone, hand details, your location, and whether you're using a slow connection. Also, do you typically play around the same time each day? Thanks.

  • Kathy

    Hi Wendy, Thank you so much for your fast response! Regarding the issue of being kicked off of a table when I have a good hand:

    Exactly what is happening: Most of the time I get the Disconnected msg, but the other day the application simply closed as did my internet explorer. Sometimes I have the opportunity to click on “reconnect” and will resume my game but other times I connect back and end up in the lobby.

    Internet browswer I use: Windows Internet Explorer 7
    I use high speed DSL to connect to the internet.

    I will keep track of the table, time and hand details in the future. Again, thank you so much for looking into this as well as my status of “Newbie” when I should be Pro.

    • Sabrina

      I am havin the same problem as wendy my status says newbie when it shud say 25k pro and i am always getting kicked out especially when i have a good hand or when it is my time to play!! Plz Help

      • wendy

        Sorry Sabrina! We are working to resolve the ranking issues quickly. Thanks for your patience.

        Re: your issue of being kicked out – are you receiving the “Disconnected” msg too? Does it happen when you're playing in regular games, or in tourneys, or is it indiscriminate? Which OS and browser/browser version are you using?

        Please report your losses to our customer service team via the ticketing system:
        http://www.myspace.com/Modules/Applications/Pages

        Please include all of the details, and if they can verify your loss they will restore your chips. Thanks.

      • wendy

        Sorry Sabrina! We are working to resolve the ranking issues quickly. Thanks for your patience.

        Re: your issue of being kicked out – are you receiving the “Disconnected” msg too? Does it happen when you're playing in regular games, or in tourneys, or is it indiscriminate? Which OS and browser/browser version are you using?

        Please report your losses to our customer service team via the ticketing system:
        http://www.myspace.com/Modules/Applications/Pages

        Please include all of the details, and if they can verify your loss they will restore your chips. Thanks.

        • gigi

          I've sent two or three messages..I hope that is correct…It says fill out a ticket…where do I find that?

          • wendy

            Hi gigi, please check out our new Customer Support portal, at ” target=”_blank”> ” target=”_blank”>http://www.zynga.com/support! Register first, and check our Knowledge Base for answers to commonly asked questions. If the info doesn't resolve your issue, click the Ask a Question button and enter your details. CS will respond, but please give them a few days to research. Thanks.

    • wendy

      Thanks Kathy, and sorry for the delayed response. We're still working on the ranking issues, but hope to have them resolved soon.

      Have you tried using a different browser, such as Firefox 3? If not, please try it, and let me know if the disconnection issue persists. Also, does it happen when you're playing specific types of games – such as tourneys (and if so, regular or weekly), and do you play consistently at a similar time each day?

      As I mentioned to Sabrina, please report your losses to customer service via the ticketing sys too, so that you can probably recoup some of your losses:
      http://www.myspace.com/Modules/Applications/Pages

      Thanks.

    • kimberly faye smith

      my name is kimberly faye smith i dont understand what is going on but , i had 34 million and some change then it went down to 9 million and some cn
      hange.could you please fix the problem i keep loosing chips and my cards fold on me for no reason dont understand. thanks

    • eddie lahm

      i agree with u. it happen same thing to me. im always failed enter the page. and it always ask to reconnet. i did try but failed = (

    • eddie lahm

      i agree with u. it happen same thing to me. im always failed enter the page. and it always ask to reconnet. i did try but failed = (

  • Kathy

    Hi Wendy, Thank you so much for your fast response! Regarding the issue of being kicked off of a table when I have a good hand:

    Exactly what is happening: Most of the time I get the Disconnected msg, but the other day the application simply closed as did my internet explorer. Sometimes I have the opportunity to click on “reconnect” and will resume my game but other times I connect back and end up in the lobby.

    Internet browswer I use: Windows Internet Explorer 7
    I use high speed DSL to connect to the internet.

    I will keep track of the table, time and hand details in the future. Again, thank you so much for looking into this as well as my status of “Newbie” when I should be Pro.

  • Kathy

    Hi Wendy, Thank you so much for your fast response! Regarding the issue of being kicked off of a table when I have a good hand:

    Exactly what is happening: Most of the time I get the Disconnected msg, but the other day the application simply closed as did my internet explorer. Sometimes I have the opportunity to click on "reconnect" and will resume my game but other times I connect back and end up in the lobby.

    Internet browswer I use: Windows Internet Explorer 7
    I use high speed DSL to connect to the internet.

    I will keep track of the table, time and hand details in the future. Again, thank you so much for looking into this as well as my status of "Newbie" when I should be Pro.

    • Sabrina

      I am havin the same problem as wendy my status says newbie when it shud say 25k pro and i am always getting kicked out especially when i have a good hand or when it is my time to play!! Plz Help

      • wendy

        Sorry Sabrina! We are working to resolve the ranking issues quickly. Thanks for your patience.

        Re: your issue of being kicked out – are you receiving the "Disconnected" msg too? Does it happen when you're playing in regular games, or in tourneys, or is it indiscriminate? Which OS and browser/browser version are you using?

        Please report your losses to our customer service team via the ticketing system:
        http://www.myspace.com/Modules/Applications/Pages

        Please include all of the details, and if they can verify your loss they will restore your chips. Thanks.

        • gigi

          I've sent two or three messages..I hope that is correct…It says fill out a ticket…where do I find that?

          • wendy

            Hi gigi, please check out our new Customer Support portal, at <a href="http://www.zynga.com/support!” target=”_blank”>www.zynga.com/support! Register first, and check our Knowledge Base for answers to commonly asked questions. If the info doesn't resolve your issue, click the Ask a Question button and enter your details. CS will respond, but please give them a few days to research. Thanks.

    • wendy

      Thanks Kathy, and sorry for the delayed response. We're still working on the ranking issues, but hope to have them resolved soon.

      Have you tried using a different browser, such as Firefox 3? If not, please try it, and let me know if the disconnection issue persists. Also, does it happen when you're playing specific types of games – such as tourneys (and if so, regular or weekly), and do you play consistently at a similar time each day?

      As I mentioned to Sabrina, please report your losses to customer service via the ticketing sys too, so that you can probably recoup some of your losses:
      http://www.myspace.com/Modules/Applications/Pages

      Thanks.

    • kimberly faye smith

      my name is kimberly faye smith i dont understand what is going on but , i had 34 million and some change then it went down to 9 million and some cn
      hange.could you please fix the problem i keep loosing chips and my cards fold on me for no reason dont understand. thanks

    • eddie lahm

      i agree with u. it happen same thing to me. im always failed enter the page. and it always ask to reconnet. i did try but failed = (

  • http://intensedebate.com/people/katerina katerina

    :)

  • http://intensedebate.com/people/katerina katerina

    :)

  • katerina

    :)

  • Jorge Franco

    Hi Wendy, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left
    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to cus
    tomerservice@zynga.com like 7 days ago but there not helping me please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

    • wendy

      Sorry Jorge, but per our previous responses to your tickets, we are unable to verify the loss in our logs, and therefore cannot restore any chips.

    • wendy

      Sorry Jorge, but per our previous responses to your tickets, we are unable to verify the loss in our logs, and therefore cannot restore any chips.

  • Jorge Franco

    Hi Wendy, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left
    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to cus
    tomerservice@zynga.com like 7 days ago but there not helping me please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

    • wendy

      Sorry Jorge, but per our previous responses to your tickets, we are unable to verify the loss in our logs, and therefore cannot restore any chips.

  • Jorge Franco

    Hi there anybody who can help come on people I lose 226M they were stolen what type service is this I sent many e-mail an nothing happen what's up whit that? after all they just chips come on help please

  • Jorge Franco

    Hi there anybody who can help come on people I lose 226M they were stolen what type service is this I sent many e-mail an nothing happen what's up whit that? after all they just chips come on help please

    • CHRIS

      THAT SUCKS BYE SOME CHIPS ONLINE?

  • Jorge Franco

    Hi Brad Feld, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left
    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to cus
    tomerservice@zynga.com like 7 days ago but there not helping me please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

  • Jorge Franco

    Hi Brad Feld, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left
    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to cus
    tomerservice@zynga.com like 7 days ago but there not helping me please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

    • davy

      no sorry u cant get them back lol

  • Jorge Franco

    Hi there anybody who can help come on people I lose 226M they were stolen what type service is this I sent many e-mail an nothing happen what's up whit that? after all they just chips come on help please

    • CHRIS

      THAT SUCKS BYE SOME CHIPS ONLINE?

  • Jorge Franco

    Hi Brad Feld, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left
    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to cus
    tomerservice@zynga.com like 7 days ago but there not helping me please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

    • davy

      no sorry u cant get them back lol

  • Kathy

    It's a week later and my status still says I am a newbie.

    • wendy

      sorry Kathy! please see my response, above. Thanks for your continued patience.

  • Kathy

    It's a week later and my status still says I am a newbie.

    • wendy

      sorry Kathy! please see my response, above. Thanks for your continued patience.

  • Yerry

    yeah this game piss you off it cheated me like 3mil chips the same way I email them but no response. I think this game is a scam to get you to buy chips

    • http://intensedebate.com/people/bfeld Brad Feld

      Yerry – sorry you are having trouble getting a response. I’ve forwarded this to Wendy @ Zynga – she’s good at following up.

      • kieron

        i have my chips stolen 17 million how do i get them back

      • kieron

        i have my chips stolen 17 million how do i get them back

      • kieron

        i have my chips stolen 17 million how do i get them back

    • Gigi

      someone stole 300,000 chips from me. Where did you go to find the ticket to report the loss??? I've looked everywhere for a place to report this…

  • trosky30@netzero.com

    Hi Wendy, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left

    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to
    costomerservice@zynga.com like 14 days ago but there not helping me please Wendy help me
    please i need my chips,every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please

    help me,is under BeBo profile I just want to be done whit all this please Wendy help me.

    • amber weems

      i am haing a situation on the myspace app for poker. it keeps saying that there is an error can you fix it.

    • amber weems

      i am haing a situation on the myspace app for poker. it keeps saying that there is an error can you fix it.

  • Kris

    How do you hide your entire name (listed on facebook) from showing when you are playing Texas hold 'em? I'd rather not disclose my entire name when playing!

    • wendy

      Hi Kris, on fb you can hide your name this way: click 'settings' in the upper right corner of the page, select 'privacy settings', and click Profile. under the Basic tab, change all of the settings to Only Friends, then click 'save changes'. Click the Contact Info tab, and make the same changes to those fields.

      Please note that your name and pic will still be visible to you through your own account while playing, however you will appear as privacy blocked with a '?' pic to users other than your friends.

    • wendy

      Hi Kris, on fb you can hide your name this way: click 'settings' in the upper right corner of the page, select 'privacy settings', and click Profile. under the Basic tab, change all of the settings to Only Friends, then click 'save changes'. Click the Contact Info tab, and make the same changes to those fields.

      Please note that your name and pic will still be visible to you through your own account while playing, however you will appear as privacy blocked with a '?' pic to users other than your friends.

    • wendy

      Hi Kris, to opt in to privacy settings on Facebook, click Settings in the upper right corner of the page, and select Privacy Settings. Click the Profile option, and change all of the fields to Only Friends, then click Save Changes. Then, at the top of that page select the Contact Information tab (next to the Basic default tab), change all of those fields as well, and be sure to click the Save Changes button again at the bottom.

      Please note that these changes will not affect your own view of your profile when you're logged into your account and playing; you will see your main pic and your entire name. However, to anyone other than you and your Friends, you will appear as Privacy Blocked, with a "?" as your main pic.

  • trosky30@netzero.com

    Hi Wendy, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left

    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to
    costomerservice@zynga.com like 14 days ago but there not helping me please Wendy help me
    please i need my chips,every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please

    help me,is under BeBo profile I just want to be done whit all this please Wendy help me.

  • trosky30@netzero.com

    Hi Wendy, My name is Jorge Franco an I think you can help me whit my chips that
    were stolen these day 12/14/08 and 12/15/08 I had over 226,000,000 millions and they left

    me whit 6 chips they were stolen at these time 9:21pm and 9:23pm I sent many e-mail to
    costomerservice@zynga.com like 14 days ago but there not helping me please Wendy help me
    please i need my chips,every think they ask me to do I done it already but whit my new
    account is jfranco11@netzero.com and my old account was trosky30@netzero.com were my
    chips was stolen if they can put my restore chips and my new account I be thankful please

    help me,is under BeBo profile I just want to be done whit all this please Wendy help me.

  • trosky30@netzero.com

    why doesn't anybody wants to help me ? trosky30@netzero.com wheres the costumer service ?

    • http://www.feld.com Brad Feld

      This is not Zynga’s customer service board. I know you’ve been leaving messages there also and have had responses from the folks at Zynga.

    • http://intensedebate.com/people/bfeld bfeld

      This is not Zynga’s customer service board. I know you’ve been leaving messages there also and have had responses from the folks at Zynga.

  • trosky30@netzero.com

    help help help help help

  • T

    i'm waiting for you to accept my friend request on facebook…

    • -Chuck-a-

      Hey yeah i have a problem too, I was playing poker with 575k worth of chips same thing , it froze and i signed off myspace. I signed back on 30 mins later My chips were at 13 K . It really made me upset because you know you work hard on those chips. Neway plz help me. I made a report to zynga but never had a response. Get back at me ASAP . Thank you

      • wendy

        Sorry -Chuck! What is your ticket number?

  • http://intensedebate.com/people/jerry_lewis2444 jerry_lewis2444

    Being the occasional bad poker player who needs all the practice I can get, I added this app and can see this is certainly a winning hand for Zynga. I have Poker All-Stars loaded up on my computer and play there sometimes (not for real money). This app seems to be a pretty fun game.

  • http://intensedebate.com/people/aziz_griese5636 aziz_griese5636

    Hola Brad,

    Aside from the brief flashback to 'Nam I had that was inspired from your MySpace Page music theme, the first time when I tried to join a game I got the little flash window only displaying 1/2 the table, but it worked just as smoothly as the Facebook app on my second attempt.

    Tell the team congrats on a job well done during the next BOD meeting.

  • Autoversicherung

    Great comment and my favorit Blog. Thanks and Best Regards

  • Clayburn

    Yeah, it's a lot of fun, but won't load on my computer.

  • http://intensedebate.com/people/bfeld bfeld

    Rick – sorry to hear about the chips disappearing.  I’ll put you in touch with some folks at Zynga to try to help.

  • http://intensedebate.com/people/bfeld bfeld

    Elvita – can you try again now that a little time has passed?  If it still doesn’t work, tell me and I’ll get you connected with someone at Zynga to troubleshoot.

  • Misty

    I downloaded this app and for some reason when I click play poker all that happens is it tells me how to add other apps for chips and there is a big white screen…I have had this app for a week and haven't been able to play my first game…can someone help me

  • http://intensedebate.com/people/bfeld bfeld

    Just sent a note to the folks at Zynga and copied you to see if they can help resolve this.

  • Wendy Zynga

    Hi Nicholas, I sent you an e-mail regarding your questions, but thought I'd post here too, just in case anyone else has the same questions. To add buddies, you need to be seated and playing at the same table as your friend. Then just click their profile, and hit the Add to Poker Buddies button.

    Re: the Weekly Tourney, it's coming soon to MySpace!

  • john

    Hi john again, one more thing, today when i was playing with the remaining 9769 chips i had. About 7 min. of playing, it froze , so i logged in and it said:::: <Hold'em Message> You apper to be playing on another server and only have 200 chips available to buy in with this game. I thought what the hell how could i be on 2 servers at once,,,,…. somthing really Fu**ed up!!!! so i deleated the app.

  • http://intensedebate.com/people/bfeld bfeld

    Jorge – I got a confirmation from Wendy that she sent a note to your old email address. Why did you change your email address within 24 hours?

  • http://intensedebate.com/people/bfeld bfeld

    Hector – I’m putting you in touch with someone at Zynga that should be able to help.

  • http://intensedebate.com/people/bfeld bfeld

    I'll forward this on to the guys at Zynga.

  • Jeff

    They left me 34K chips. I submitted a complaint via there email located at the bottom of their page. Spent all of Friday, Saturday and Sunday building my chips back up again and on Monday A.M. was missing another 5M chips. This time they only left me 4K chips. Submitted another complaint. No response from anyone except for their auto responder. Each time, I had changed my password and by the third time, was finished with the game. Being a free game, it was not worth the hassle. It is a fun game, but truthfull, it is a challenge to see how high of bank account you can get based on your skill……luck and nerve!

  • Jeff

    Was not any fun to have a PRO5M status playing on the 1-2 chip table because your chips disappear. I tried ultimate bet and full tilt and found that the Zynga Poker was not only easier to play, it was user friendly and all my friends had the application but several of them started losing their chips as well. I thought about it for a bit and decided to give it another try so I started a HI5 account and added the application through there as changing my passwords and sign in Email on myspace was not working. About a few days later, I received an email from customer support at Zynga stating they were sorry for the problems and had credited my Myspace account with 11M chips. I was happier then heck that they did the right thing. I logged onto my myspace account and sure enough, there I was- a PRO10M player! How exciting even though I was a few million short from the 3 hackings. I could live with that. Not feeling safe to leave the chips all on one account, I proceeded to transfer about 6M in chips over to my HI5 account leaving me with just over 5M in my myspace account.

  • Jeff

    Unfortunately, it is insulting to me to have wasted so much time (and money) to play this game but on the positive side, I have made a bunch of friends and the game is far better then any game I have played online! Zynga has an AWESOME game and it will grow I am sure to be one of the best online games this winter! I just wish that their customer support was as good as the game! Still waiting to hear from them! Will follow up when I do – good or bad!

    Happy playing!

  • Jeff

    I decided to play on the myspace account for a bit. Within 10 minutes of playing, I was disconnected from the server and when I logged back in, my chips were gone again. I submitted another complaint explaining what had happened and the time, table etc relevant to this situation. Was I glad that I got some of them transferred to my HI5 account! Well shortly after I submitted my complaint, I decided I would go look at my HI5 account. I logged on and the chips were safe and secure. Now I was really blaming the myspace application! I saw a couple friends were playing so thought I would go visit with them for a bit. I played at one table for a little bit (10 Minutes) and we decided to change tables. As I went to sit down, I clicked on the seat, entered my chip amount and puff, denied for not enough chips. I thought, this is wierd so I clicked the seat again, got the box to enter my chips again and as you guessed,,,,,, my chips were all gone! This was my HI5 account! What happened??

  • http://intensedebate.com/people/bfeld bfeld

    Jeff – thanks for all the feedback. I’ve forwarded this on to the folks at Zynga – hopefully you will hear back from someone.

  • http://intensedebate.com/people/bfeld bfeld

    Maher – I’ll forward this directly to the company and I expect someone will get back to you quickly based on the previous few messages I’ve sent across.

  • Jeff

    Well, I have had several simular occurances as described above. Seems to be several hackers on the site. The first time(Wednesday) , I lost over 6M chips. Changed my password and wrote it off as a hacker. Built my account back up to just over 5M chips and by Friday I was hacked again.

  • Jeff

    I again sent a email into Zynga with m phone number etc asking someone to contact me and tell me how this was happening and how frustrated I was… Heard nothing for several days. Then, I received this response from Zynga:

    Good Afternoon,

    Please refrain from submitting multiple tickets for the same issue if we have already addressed it. If you continue to submit frivolous tickets, we may ban you from submitting future tickets.

    Thanks!
    Thank you,

    Jason
    Zynga Inc.

  • Jeff

    WOW! If this wasnt a slap in the face I dont know what was. After all the issues and problems I was having and the HOURS I spent in support of this game, I get this rude "Solution". Keep in mind, I had to purchase chips from them each time I was missing chips just to get going again so the free game did not exactly end up free anymore!

  • http://intensedebate.com/people/bfeld bfeld

    Jeff – I just sent you an email to check and confirm your email address. I’m worried that the follow-ups are going into a black hole somewhere.

  • http://intensedebate.com/people/bfeld bfeld

    I’m glad things got resolved.

  • Nicholas

    I play the game from my myspace acct, and there are 2 problems:
    1: i can find no way to add my friends and relatives from myspace to my buddy list,
    2: i can find no way to join the weekly tournament

  • Jeff

    Hello Brad- yes I got and replied to your email. Thanks for the effort.

  • Pat

    The error is: Line..1 char 28…error '}'…code.0..url; http11api.msappspace.com/apprendering/myappno./canval/reder.app..(Hope that's what you need) This is my same home computer and I try to play the app. at home only. I am so sorry but I do not know what os is.. comcast is my servicer. I notice people with aol are having problems too. Thanks again

  • Darren

    I cant load poker on my home computer, but yesterday I could load it a work?? Its really pisses me off because I meet people online to play. Guess Im just going to have to find another game to play.

  • wendy

    Pat, are you getting the error when you use any of our other applications (blackjack, mafia wars, scramble, yoville, etc.),or any other myspace applications?

    Did you run the uninstaller for Flash? Download and run the uninstaller EXE from Adobe's site:
    http://www.adobe.com/support/flashplayer/download

    Re-start your browser. Then, install the latest flash player version Again. Restart your browser Again. If it’s still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

    Did you uninstall, then re-install Java? If note, please uninstall Java (not javascript) completely.
    To uninstall, click the green Start button,
    in the lower left corner of your screen, then select Control Panel/ Add-Remove Applications.
    Once you've removed Java, install the latest version here: http://www.java.com/en/

    If you can send me a screen shot, that would be great. If you’re using a PC, you can send me a screen shot this way: click on the Poker app. When you get to the Error page, click your cursor on that page. Hold down the Shift key, and click on the PRNT SCRN key, probably located in the upper right area of your keyboard. Then open a word document, place your cursor at the top, and click edit/paste. You should see the image on the page.
    Save it, and then please send it to wendy@tribe.net. Thanks.

  • pat

    Update; I can play the app. on the explorer but with the same error as above (but with-in 5mins it freezes).MY name does not appear, and night life is gone. Java script void(0) appears when I click on to anything on the page…like play poker orbuy chips and so on

  • wendy

    Sorry Justin! Please reply with a link to your profile – log into your account, click on PROFILE, Then copy the url. Also, did you submit a ticket for this loss? If so, pls include the ticket number. Thanks!

  • wendy

    sorry Nick!! Which operating system are you using though? ex.: windows xp/2000/vista, mac osx/tiger/leopard, etc.. this will help us to reproduce your error. Thanks!

  • wendy

    Thanks Pat. Which version of Explorer are you using? Go to Help in the menu bar, and select About Explorer.
    Also, which version of Firefox?

    What is the error in Firefox? Are you landing on the perpetual Load screen?

  • wendy

    Nick, are you getting the error when you use any of our other applications (blackjack, mafia wars, scramble, yoville, etc.),or any other myspace applications?

    If you've not yet updated Flash, which version are you currently using? To find out, right-click on the application.

    also, did you run the uninstaller for Flash? Download and run the uninstaller EXE from Adobe's site:
    http://www.adobe.com/support/flashplayer/download

    Re-start your browser. Then, install the latest flash player version Again. Restart your browser Again.
    If it’s still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

    Then, uninstall Java (not javascript) completely.
    To uninstall, click the green Start button,
    in the lower left corner of your screen, then select Control Panel/ Add-Remove Applications.
    Once you've removed Java, install the latest version here:
    http://www.java.com/en/

    If you can send me a screen shot, that would be great. If you’re using a PC, you can send me a screen shot this way: click on the Poker app. When you get to the Error page, click your cursor on that page. Hold down the Shift key, and click on the PRNT SCRN key, probably located in the upper right area of your keyboard. Then open a word document, place your cursor at the top, and click edit/paste. You should see the image on the page.
    Save it, and then please send it to wendy@tribe.net. Thanks.

    \tly, restart your computer. Any change?

  • wendy

    Thanks Nick. Which operating system are you using?

  • wendy

    Also, which versions of Explorer and FF are you using?

  • wendy

    Hi bobby, we've removed night missions for now, but we're working on some other very cool new features to be released soon! Thanks for your patience while we work to enhance the game.

  • Pat

    Firefox 3.03….yes I am landing on the load screen ..what I see is a blur of Texas hold em and in front of it – LOADING YOUR TABLE NOW…with flashing dots under it. This goes on forever. At the bottom.. all that is there is the word done. I can not find a error on that page.
    …The explorer version is 7.05730.11 —–I hope I am not causing you a lot of trouble(sorry IF i am ) THANKS FOR YOUR HELP

  • diane

    if you are viewing a friends game, how can they tell if you are there. .. ..besides using chat?

  • Nick

    Firefox 3 & explorer 7 —- I am ready to give up!!!!!!!!!

  • wendy

    Thanks Pat. we're working to isolate this, thanks for your continued patience!

    • Kevin

      Someone plz help me ive wrote Zynga 3 or 4 times in the past month and he doesnt reply to my msgs i had almost 5 mil and was about to break my new rank and i went to a tourney and when i left it…its saying i have 1 chip and every1 is saying it did it to them but they got them back and its been a couple days since it happened to me and i still havent goten them back and this is not the first time that its happened to me i lost over 500k on 2 diff occasions its almost as if my daily bonus is replacing it some mornings cause ll log on and only have 2k…i dont mind its fake chips but i spend alot of time gettin them and i should atleast get to lose them myself.but hey i love the game they did a good job with it and all other apps.plz respond someone that can help me

  • Pat

    Brad thanks for putting me in touch with Wendy , Thanks you Wendy for all your help and patience's .The problem has been solved. Thanks to you both!!!!!

  • http://intensedebate.com/people/bfeld bfeld

    Jorge – I got confirmation from Wendy that she responded to you.

  • Jorge franco

    Thanks Brad, I do appreciate that you are helping me , but she's not doin enything.

  • http://intensedebate.com/people/bfeld bfeld

    While I have no idea what’s going on, I can assure you that it’s not the “people who invented the game” that are taking the chips. I just sent off another note to try to better understand what is happening.

  • Jorge Franco

    10-10-08 I don't see either, if you put it in my old account don't you think it's going to get stolen again? that makes no sense. My new account is trosky30@netzero.com that I created under facebook, can't you just put all the chips in that account and get this over with? I told you before that I don't have EXACT date and times for when my chips were stolen, there's no way I can remember all of it, so what am I supposed to do just forget about those chips? I don't think so, there must be a way you can give me something back, what do you lose if you give me the chips back? PLEASE DON'T PUT THE CHIPS IN THE OLD ACCOUNTS!, they will just get stolen again and I already canceled those accounts like you told me to do. Remember you kept saying to change my accounts and then respond back, you also said to get anti-viruses which I already have and have always had. I don't want to waste any more time please, if I can get 10 million even I'll take it, even though I know it was probably over 12 million but I'll take the loss just to finish all of this!

  • Dawni

    I'm not missing any chips, but now that they have added the "Nightlife" missions, I am unable to add anyone to my "poker team". Mafia Wars also has a Big Mac Attack mission that has the chance of a looted item, but with only myself in my "poker team", I am only able to do the piddly $20-$30 chip payout mission. There is no help or forum link from the app profile in MySpace.

    I often can not send the daily free chips to friends. Also when at the invite tab, only 8 of my over 1050 friends are shown??? Invites, on the rare occasion I can send them, they only invite someone to play poker, not to be added to my poker team. This appears to be an added bonus to gain more chips, but it's just not functioning & becomes frustrating.

    Clicking on the "Invite My Mafia" results in maybe 3 invites to "join me in Texas Holdem" messages. What's the point of having the poker team achievements & missions if you have no way to add to yours??? Very quirky & buggy~!~

    I have submitted a ticket to Zynga support & also feedback, but like other tickets I have submitted, they just sit in cyber space.

    Windows XP, Firefox 3.0.3

    Dawni
    http://www.MySpace.com/LorriePokerRun

  • http://intensedebate.com/people/Manimal Manimal

    Happened to me yesterday(i play through myspace) – built up about 1.5million chips in about a week – popped onto a small blinds table to chat to my sister who was playing and when i left i was shown about 45k in my account. Now Im used to playing 'real' money poker online and have never had chips/money disappear on me before. I have, like people here, sent a complaints email to chase this up and have got no reply. How hard can it be to trace – surely they have the movement of chip details – or am i judging them with the standards of an online poker site? I know its fun poker but to buy 1.5M in chips is about 200$ i think on the link on the application so it is quantifiable to a real loss- it sure feels like a real loss after grinding it out on the 50k and 100k tourney tables for days. If so many people who build up stacks are having them disappear into thin air then the game is pointless to me. I can't be bothered to play again at the moment and wouldn't recommend anyon else to as this 'disappearing' chip problem seems to be something the application controllers have no control of. Complete waste of time in my opinion and has got me a little peed off. Slight other annoyance has been open collusion in the tourny tables – in once case i was in the final 4 playing 3 friends who were openly folding to each other – I asked how they could fold hands they were in due to blinds and the reply was along the lines of 'it's my friend!'. Do that on a money poker site and you are banned. This application seems to be opposite to all poker sites i use in that good player's chips disappear and people openly cheat (at least try and be subtle about it dammit) – only used it for bit of fun and my sis and some friends are on it but ive had enough – play poker is turning out to be no fun.

  • Jorge Franco

    I think it happened on Sat. October 11th, they stole the 3,600,000 from the hector_f@yahoo.com . I also played with the jade-lover@yahoo.com account and they stole another 4 million. With the jfranco11@netzero.com they stole 4,700,000 and left me with 189,900 chips. From my newest account the trosky30@netzero.com I had 1 million and was left with 400,000 chips, I can't remember the exact date for that one but it was recent like on the 13th. This has happened soooooooooooooooo many times that there's no way I can remember exact dates and the exact amounts I was left with, there are other times that it happened too but I can't remember everything. All I know is that in total they have stolen around 12 million or I think more from me!!! With each account I had they stole from me at least like 3 times. If this wasn't really happening believe me I wouldn't waste my time and energy to see what the hell is going on with this game. I am very, very, very, frustrated now and would like to just get my chips back and have this stop happening every damn time I play.

  • Phenom

    Hello…I've been playing Texas Hold Em Poker on myspace but for the past 3 days i have not been able to log in. I get as far as the loading screen but thats it, every now and then the loading bar will come up but never loads. I was wondering you anyone could tell me whats the problem.

    Thank you!!

  • http://intensedebate.com/people/bfeld bfeld

    Bill – I’ll sent a note on to the copy to ask them to follow up with you.

  • Matt

    You are so right man. I was in a game with 1,200,000, quit, then got back on about 2 hours later and my account said 1,000. I was like stunned. I know its just a game and all, but if my chips go missing I want them to go missing because i lost them, not because of some hack or something.

  • http://intensedebate.com/people/bfeld bfeld

    Tim – sorry about that. I will forward this on to the folks at Zynga to look into further.

  • http://intensedebate.com/people/bfeld bfeld

    Morgan – I’m forwarding this on to the company to take a look.

  • Olivia Allman

    I had the same problem. I figured out that I needed to install Adobe Flash Player 9, or the equivalent for my Opera Browser.

  • Olivia Allman

    Well, I also lost chips. I wasn't playing at the time, I was actually on vacation last weekend, and did not log in at all. On the myspace application, you can see your friend's chip count. My friend actually saw my chips go from $450,000 (aprox), to $4,000 last Thursday. He said on Friday, he saw my chips were back up to $450K. Then when I came home last night, I logged in and had $6,000 chips in my account. Strange right? So I also lost a lot of hard earned chips, which I am pretty bummed about. Luckily i have a good friend who loaned me some chips, but I would still love to have someone research and see if I can get those chips returned to me.

    Thanks!

  • Jorge Franco

    Brad and Wendy this is Jorge Franco again, I am having a problem with my account again!! I got an account with FB and they took 35 million chips away from me on 10-27-08 at 10:35p.m. They said that they had received abuse reports from other members, but I haven't done anything wrong! I was supposed to reply to their e-mail to dispute the reports and agree to the terms of the account, once I did that things were supposed to be ok I guess, I did all that but I don't know what happened. I never had this problem with myspace you know that, the only problem was my chips kept getting stolen so I wanted to see if there's anything you can do to help me get my chips back.

  • Pat

    I'm having the same problem, I've contacted Zynga, but no response, I added the Adobe player…it didn't help. Can anyone tell me why I can not load texas holdem on myspace?? It was fine until the changes. Thanks

  • wendy

    Sorry Pat! Please try this: Download and run the uninstaller EXE from Adobe's site: http://www.adobe.com/support/flashplayer/download

    Restart your browser. Then, install the latest flash player version Again. Restart your browser Again. If still not working, you may need to lower your security settings temporarily in your web browser to allow the download.

    Any change? If not, pls try this (you won't lose your pts): remove the App, log out of account, clear your browser's cache, close your browser, re-launch, log back into account, and add the App again. Be sure to clear your cache entirely- if you need instructions, let me know which browser you're using.

    If you're still unable to load the game, pls let me know which operating system, browser, and specific browser version you're using.

  • wendy

    Sorry Olivia! There are a couple of accts on myspace under your name – can you please send me a link to your profile? Log in, click MY PROFILE, Then copy the url.
    Or, pls describe your main pic. Please include "link to profile – Olivia Allman's lost chips" in the subject line. Thanks!

  • Pat

    Thanks for getting back with me. I tried all your suggestion I even removed the app. (was really unsure about that one, but you were right I didn't lose my pts.) but it didn't work. My browser is firefox, And on firefox the app. will not load.On the explorer the app. will load but with error on page. Java is up to date, Adobe flash is installed correctly, the cache is cleared.. I thank you for trying to help, if you have more suggestion I will gladly try them.

  • http://intensedebate.com/people/bfeld bfeld

    I’ve forwarding this on to Wendy @ Zynga who will try to help.

  • wendy

    Pat, what is the exact error on your Explorer page? Have you been able to play previously using the same computer? Are you trying to play from work, home or school? Which OS are you using? Thanks!

  • wendy

    Thanks Pat. OS = operating system, such as Windows XP/2000/Vista, or MAC OSX/Tiger/Leopard, etc.. which one are you using?
    Is it possible for you to send me a screen shot of both the page you get on explorer and the pg. on Firefox?

  • wendy

    Sorry Nick! Are you using the most recent flash player?
    http://www.adobe.com/shockwave/download/download….

    Also, Please try this (you won't lose your pts): remove the App, log out, clear your browser's cache, close your browser, re-launch, log back in, and add the App again. Be sure to clear your entire cache, and if you need instructions, let me know which browser you're using.

    If you're still having problems, pls let me know which operating system you're using, and whether you've been able to play previously from the same computer. Also, are you trying to play from work, home, or school?
    Thanks.

  • nick

    no did not work..same computer as previous same place played.I HAD NO PROBLEM BEFORE THE CHANGES, When the changes took place my problem began. on my explorer…in the left bottom corner it has caution sign and error on page and at times java void will pop up..and the same error as the post above( expected).I looked that one up on errors.com nothing that I could understand..Thank for your help…

  • bobby

    hi im playing on myspace poker but they wont let me do nightlife……. can u help me

  • Pat

    Window xp/2000 -I'm sorry the error on the explorer is expected'}' For some reason I can play the game on the explorer today , but with the caution sign and the word done at the side of caution.. No change for firefox. I never did a screen shot Sorry….thanks again

  • http://intensedebate.com/people/bfeld bfeld

    Justin – I’m forwarding this on to the right folks at Zynga.

  • Randall Burger

    I just logged onto my myspace account and I was 13 two hours ago when I logged out on the leader board with $6.6 million chips and now i just logged on to find that I know have 600 thousand chips. how can I get my chips back?

  • Maher Bitar

    Brad, I had the same problem the other gentleman had. I accumulated 7million chips and the table froze, when I logged back in my chips were reduced to a mere 16,000. I have tried to contact them like he has, and they're not responding. I completely agree with what he's saying and I think it's not right for this application to have so many players who work hard to get where they're at and end up losing it in a matter of a few seconds without doing anything. Totally not cool.

  • Jeff

    After talking to a computer engineer buddy of mine from overseas, I explained my issues and problems (he also plays online with this application) and he said he would do some looking. He recommended a couple of anti-virus programs to try which I did and did not turn anything up. He them found something very wierd. A virus wrapped up internally in where? JAVA! The same application this game runs off of is able to hide the virus in which some hackers appear to be able to get this virus to you. He suspects it may be a weakness with the "Poker Friends". Solution? Delete all the JAVA updates in the add and remove programs, delete all friends you do not know personally or trust and get a fresh update from JAVA. Guess what- I have not had a problem since….. So I am happy to say, no more missing chips. The only problem I have now is the LACK of caring and support from Zynga! To this day, I have not heard back from anyone either in email or phone. The tickets are "Open" and I would suspect they will never settle my issue.

  • Jeff

    Jsut a follow-up : To date, I have not heard from anyone on this matter. I still have 4 complaint tickets open and unresolved. They must be really busy as some of these have been well over 2 weeks.

  • hector

    I have a issue about my chips that were stolen last night I had 3,650,000m chips now I only have 114,000 chips I am so tired that I always play your game and they do the same thing over and over again you got to stop this please, give me back my chips. I have like almost 200 friends that are playing right now, if I tell them to stop playing there going to do it, your guys can check my e-mail if your don't believe me so I'm going to tell them to stop playing this game.I do have Norton anti virus,and I do have a new e-mail address.

  • jorge franco

    Hi everybody, I just wanted to know if anyone knows how to get your stolen chips back. I've had like three bad experiences where I have had around 4mill and I'm left with 190k . This is very frustrating! If anyone knows where I can put a complaint or even better a phone number that I can call please let me know! Thanx!

  • Jeff

    Just another update. Brad got my information into the hands of Wendy and puff- within 24 hours, this matter has been resolved. The old saying goes, its not what you know, its who you know. Sometimes both! Thanks a million Brad and thank you Wendy for doing the right thing.

    That being said, I wish everyone the best of luck with this game. And remember, each situation is different so you may or may not receive thesame results I did.

    Best of luck.

  • jorge franco

    My name is Jorge, I been send wendy's a e-mail's and she's not respondig, I already have my new, e-mail addresss please wendy give my my chips.

  • Timm

    Same thing happened to me. I lost 1.25mil yesterday and no response from Zynga. I think someone needs to look into matter.

  • Jorge Franco

    Hey Brad my name is Jorge Franco I just wanted to let you know that Hector is also my account. I made different ones with different names because my chips keep getting stolen. I already sent Wendy an e-mail with all my old and new information but if you know some other way that I can be helped please let me know. The total amount of chips that have been stolen from three accounts that I have is around 10 million or more I think!!!! This is getting me very frustrated because it happens all the time, if you can help me I would really appreciate it.

  • Jorge Franco

    Brad I keep changing my e-mail because that's what they tell me to do, every time I go to play they keep stealing my chips even with a new account, so I don't know what's going on anymore. I've done everything they ask me to do and I'm just getting tired of all this. Even when I have a new account they keep stealing from me like they already know it's me, and why is this happening so often? pretty much every time I play! I think it's the same people who invented the game, how else does it happen all the time.

  • Bill Allison

    same for me i bought chips table froze and i lost all of them and then some more after i logged out.To date I have recieved no responce to my emails at all and ive spent over 1000 dollars.

  • Nick

    I have contacted Zynga my self with no response, My app. Texas holdem will not load ,I have firefox as my main browser , but I also checked on the explorer, it loads but with error on page. If any one reads this and can help figure this problem out.. I would appreciate it …Brad Feld come help us…or please get Zynga to pay attention to his app. holders

  • morgan smith

    I had the same shit happen to me but only with 200,000 or so chips

    Is there any way to be refunded cause I played for a long ass time to get to that…:(

  • Justin Knight

    Im a rank PRO 20 mil and Ive been hacked for 45 million chips. I love this site but if there was a better privacy feature, it would be a lot more funner to play. Ive contacted so many feedback email sites daily like Rick did but no one seems to contact me back. Is there any way I can get my chips back. If not, I guess I'll be forced to erase this application because workin hard on 45 Mil to bein undefined is depressing. Thank You

  • wendy

    Hi Christina, which browser/browser version are you using? Also, please try clearing your cache. If you're not certain how to do this, I can send you instructions based on which browser you use. Thanks.

  • kristina

    Mine is like this aswell. Says newbie. Plus my chat is missing!

  • kristina

    Down the bottom where you chat, My chat box has gone missing? Why is this?

  • wendy

    Hi Phenom, I think we sorted your issue via e-mail, but just in case you are still experiencing loading issues, please confirm that you're using the latest flash player:
    http://www.adobe.com/shockwave/download/download….

    also, please try this (you won't lose your chips): remove the app, log out, clear your browser's cache, close your browser, re-launch, log back in, and add the app again.
    If you need instructions for clearing your cache, please let me know.

    If you're still encountering this issue , pls let me know which operating system you're using, and whether you've been able to play previously from the same computer, in addition to whether you're trying to play from work, home, or school. Thanks.

  • Kathy

    The last time they did "minor construction" on my home page I logged on to Texas Hold'em only to find my PRO status reduced to a newbie…my 6 stars disappeared as well.

    Another complaint…I keep getting knocked off a table when I have a winning hand. Not a nice feeling when you are sitting with a nice hand a sizable pot only to come back and all be gone.

    Please, can you request they fix my status from Newbie to Pro?

  • Sam Alexander

    Hi there:
    I can't seem to find the "Add to Poker Buddies" button. Where is it? Also, how do you manage to get to the same table at the same time? Finally, how do you buy drinks? I'm thinking I must be missing a toolbar or something.
    Thank you so much for your time!

  • wendy

    Sorry Kathy! We are working to resolve the ranking issues quickly. Thanks for your patience, I know it's not fun to see your status as 'newbie'…

    Re: your issue of being kicked off of a table when you have a good hand: what exactly is happening? are you getting the Disconnected msg? if not, are you landing back in the lobby? which os and browser/browser version are you using?
    if it happens again, please let me know the table name, time, your time zone, hand details, your location, and whether you're using a slow connection. Also, do you typically play around the same time each day? Thanks.

  • wendy

    Hi kristina, we're working to sort the ranking issues, and hope to have them resolved soon. Regarding your chat issue, which operating sys and browser/browser version are you using? Thanks!

  • wendy

    Hi Sam, you can add a poker buddy if you're both seated at the same table, by clicking on another player's profile and clicking the Add to Buddies button. you can buy drinks the same way – seated at the same table, click on another player's profile, click Buy drink/gift, select the item, and then choose if you'd like to buy just for that particular player, or a round for the table.

    Your friends and buddies will appear in the My Friends box on the main poker pg. if they're online. click their name, then click Join User to land at their table.
    I hope this helps!

  • Rick Morris

    I was playing on a private table (mirage) with a buddy, and the table froze. I had over 10M chips (in account) while I was playing, and the table froze, so we left the table, and then all 10M of my chips were missing from my account. I have tried and tried again to contact/submit tickets to Zynga about this issue with no response. Now I know it's just a game, but when you play hard to accumilate 10M chips, and they disappear in 10 seconds, it's not very cool. Also, if you are going to have a gaming site or a website that is of this statue, have customer service tech's that can assist people with glitches ect.
    Does anyone have any suggestions on how to get my chips back, or who to contact?

    Thanks!

  • Nicci

    I try to down load Texas Hold em Zynga but it only shos me 1/2 the page and I cant see the word ADD to add it to my myspace. Can someone please help me with this?

  • wendy

    Sorry Kevin! What is your ticket number? I'll see what's going on.

    • Kevin

      i havent received any ticket number noone has responded to any of my msgs

      • wendy

        Which address have you been writing to? We ask all players to submit a ticket through our customer service ticketing sys, by clicking the Support link below the game tables. Please submit a ticket with all of the details of your loss, and then let me know what that number is. Thanks!

  • Bailey

    hello wendy, i am looking for some help of my ~24 millions chips suddenly disappeared from my facebook holdem account after rejoining the table. I already sent you an email on facebook but can you take a look into this matter? My Ticket ID is : AQX-382885.

    Thanks

    • Kevin

      can u tell me where i can find my ticket number or how to recieve one.?

      • Bailey

        You have to submit a support help by clicking on support on the bottom of facebook holdem page. then it will email you the ticket id.

        http://img371.imageshack.us/my.php?image=89512496

        Thats how the support page like.

        • Kevin

          and what if i have Myspace texas holdem…i dont see it on bottom of page.

        • Kevin

          and what if i have Myspace texas holdem…i dont see it on bottom of page.

          • Kevin

            ok i found it lol my ticket id is DRB-798543 tyvm for trying to help me Wendy

  • Kevin

    ok i found it lol my ticket id is DRB-798543 tyvm for trying to help me Wendy

  • Kevin

    ok Wendy i think im ready to be helped now i put my ticked number in the above msg.tyvm

  • Kevin

    ok Wendy i think im ready to be helped now i put my ticked number in the above msg.tyvm

  • Kevin

    my ticket number is DRB-798543 plz find out where all my chips went oo.playing with 2k is boring when u suppose to have almost 5mil

  • Kevin

    my ticket number is DRB-798543 plz find out where all my chips went oo.playing with 2k is boring when u suppose to have almost 5mil

  • scott

    ok on myspace…. for some reason latley I cant log into the texas holdem. It says "Loading your table now" well it stays like that for 30 minutes and I eventually X out of the screen. It doesnt load. 1 time I got thru…dont know why. I have noticed that on my home page it has Texas Holdem play now… but underneath where its suppose to show the rest is blank (like its not loading all the way on the home page and its the same on all my friends) BUT Im not sure if this has anything todo with the loading page listed above. I click on that thru manage apps. Anyways anyone have a suggestion on why it says loading your table now and it never loads?

  • THE WORLD IS MINE

    Fuck you bitches ya I'm done. Fuck you. FUCK YOU ZYNGA bitch ass non-responding puss puss fucks. Come to my home nigga. I'll kill you with my bare hands. Fuck the money I am a real killer. When I care to kill you are first in line…………………………………..|And I am ready for some bitches that can't even do shit but steal. I work for a living. So hard that anyone out of line will be crushed. .

  • THE WORLD IS MINE

    Fuck you bitches ya I'm done. Fuck you. FUCK YOU ZYNGA bitch ass non-responding puss puss fucks. Come to my home nigga. I'll kill you with my bare hands. Fuck the money I am a real killer. When I care to kill you are first in line…………………………………..|And I am ready for some bitches that can't even do shit but steal. I work for a living. So hard that anyone out of line will be crushed. .

  • PUSPUSISALMINETHEIFS

    So why don't you just kill yo self if you can't come and see me after alll the money that has been stole from ppl. Don't be scared.

  • PUSPUSISALMINETHEIFS

    So why don't you just kill yo self if you can't come and see me after alll the money that has been stole from ppl. Don't be scared.

  • FUCK YO COUCH NIGGA

    But they won't never make it right it has been 6 months and the FBI won't need to investigate cause I will challenge and murder any that has taken from me.

  • FUCK YO COUCH NIGGA

    But they won't never make it right it has been 6 months and the FBI won't need to investigate cause I will challenge and murder any that has taken from me.

  • Only25 inmy primebah

    Pussies I am all that is man. ALL.

  • Only25 inmy primebah

    Pussies I am all that is man. ALL.

  • scott

    ok on myspace…. for some reason latley I cant log into the texas holdem. It says “Loading your table now” well it stays like that for 30 minutes and I eventually X out of the screen. It doesnt load. 1 time I got thru…dont know why. I have noticed that on my home page it has Texas Holdem play now… but underneath where its suppose to show the rest is blank (like its not loading all the way on the home page and its the same on all my friends) BUT Im not sure if this has anything todo with the loading page listed above. I click on that thru manage apps. Anyways anyone have a suggestion on why it says loading your table now and it never loads?

  • Kevin

    can someone plz try and help me get my 4.6mil back

  • scott

    btw the area that is missing on my home page is the Daily Bonus button and stuff… just below the Texas Holdem Play Now….. I feel thats why I cant load in…I check friends and theirs dont show it for me also. HELP!!!!!!! :)

    • wendy

      Sorry scott! are you using the most recent flash player?
      http://www.adobe.com/shockwave/download/download….

      Also, please try this (you won't lose chips): remove the application, log out, clear your browser's cache, close your browser, re-start your computer, re-launch browser, log back in, and add the app again. Be sure to clear your cache entirely. If you need instructions, please let me know which browser you are using.

  • boudwijek

    wendy please re activate my zynga texas poker account..

    network : facebook
    facebook id : 612094789

    its temporary disabled since november 2008 coz abuse report??

    i play hard to reach my amount of chips..

    • wendy

      Hi. You were banned due to repeatedly dodging blinds, and many crude/ sexually explicit remarks. Both violate our TOS. We've reactivated your account, but if you are abusive again, we could permanently ban any accounts you have. Please play nice.

  • boudwijek

    wendy please re activate my zynga texas poker account..

    network : facebook
    facebook id : 612094789

    its temporary disabled since november 2008 coz abuse report??

    i play hard to reach my amount of chips..

  • wendy

    Sorry, I see that you posted your ticket number, below. Checking into this now, and I will respond to your ticket shortly. Thanks for your patience!

  • Bailey

    Hi wendy, sorry to bug you again but i am wondering how much more longer do i have to wait for you guys to investigate my situation? my ticket id is : AQX-382885, facebook profile link is: http://www.facebook.com/home.php#/profile.php?id=

    Thanks

  • boudwijek

    thanks a lot wendy i can play again now…i promise not to do the same mistake again..

  • Jacqui&Zach

    Hello, I am writing on behalf of my son. He and I both have Zynga poker accts through Myspace. I have sent numerous emails to zynga and have not received any responses concerning our issue. My son (who is only on with me because I am teaching him how to play) does not have his chat??? Why??? As I mentioned I also have an account and my chat is fine (we are on the same computer play through IE on windows XP Oper Sys.) It is very frustrating seeing others through my chat make rude and vulgar comments and make up creative ways of swearing yet my son who has never done anything wrong has no chat??? I have reported a couple of people through his chat for calling me names and being disgusting making sexual remarks about mothers (talking about me, and they said they reported me as well for no reason!!) It makes no sense and I have written to Zynga about 3 or 4 times and had no help, no ticket, no nothing. Please can someone please help!?!? Thanks so much for all of your time it truly is appreciated. God Bless

  • Zach

    Trying to write something on here and I can't see that it is showing up on the page???
    TEST

  • Zach

    OK then I will rewrite this whole thing again! I am writing you on behalf of my son Zach. He is not able to use his chat. We both have poker accts through myspace. We are using IE and windows XP on the same comp. My chat works fine, his does not. WHY? I have sent multiple e-mails to zynga and have not gotten any help or response. It is very frustrating to see other people througfh my chat make vulgar and rude comments and using their ever so popular creative ways to swear. My son is only on when I am as I am teaching him how to play. I had reported a couple of people through his chat (which your supposed to do if they make rude sexual vulgar comments to you) and the person I reported said they reported me, for nothing. Please can someone please help. This isn't right or fair and we would really appreciate a response. Thanks so much for all of you time. It truly is appreciated. God Bless

    • wendy

      Hi, I am sorry you've encountered these issues! We do take issues of abuse *very* seriously. Are you reporting the abusive players via our ticketing system? If not, please do so by clicking the Support link below the game tables and enter the info. Please include either a link to the user's profile, or their exact name and, if applicable, their network.

      Re: Zach's inability to chat, what *exactly* happens when he tries to? I think this may be a known issue that we're working to resolve. It may also effect buying in for more than the minimum. When he attempts to chat, does his cursor land in the google search bar?

      Did you submit tickets for the issue, or did you write to an e-mail address?
      Thanks.

      • Zach (Mom)

        Thanks for your very quick response but we just deleted his account through zynga (no tickets, we did it through myspace e-mail and it probably was a known issue because it seemed to happen with the updates and new features), he didn't want the poker app any longer (and we had 641,000 chips through me teaching him how to play, boo-hoo, to bad we couldn't transfer them to my account!)). Well fortunately I have no problems through my account, except that I can't seem to get past 2000 chips LOL (I used my e-mail address if you can give me any tips LOL). Well thanks anyway for your help, it truly is appreciated. Your response was sooo fast, YOU ROCK!! Zynga is very lucky to have you on their team!! God Bless.

        Sincerely, Jacqui

      • Zach (Mom)

        Thanks for your very quick response but we just deleted his account through zynga (no tickets, we did it through myspace e-mail and it probably was a known issue because it seemed to happen with the updates and new features), he didn't want the poker app any longer (and we had 641,000 chips through me teaching him how to play, boo-hoo, to bad we couldn't transfer them to my account!)). Well fortunately I have no problems through my account, except that I can't seem to get past 2000 chips LOL (I used my e-mail address if you can give me any tips LOL). Well thanks anyway for your help, it truly is appreciated. Your response was sooo fast, YOU ROCK!! Zynga is very lucky to have you on their team!! God Bless.

        Sincerely, Jacqui

  • Zach (Mom)

    Sorry if I am writing multiple replies but I still don't see the reply so don't know if it will get to you. And just in case you need help on the issue my cursor does end up in the google toolbar sometimes but I just scroll down to myspace on the toolbar and it's fine. His never showed up at all instead of the chat it showed the hand rankings. Thanks again!! YOUR AWESOME!!

  • trosky30@netzero.com

    Same thing I am doing to writing a lot e-mails to this people concerning issue from one month ago guess what they havent help me from this day 12/14/08 they stole 226million chips from my account and I see the your Wendy…… been help them and not my problem how is that ? I am asked for you WENDY<<<<<<< to help me please have sent multiple e-mails to zynga and have not gotten any help or response how much more longer do i have to wait for you guys to investigate my situation? trosky30@netzero.com

    • wendy

      Hi Jorge, we did respond to your multiple tickets. Again, I am very sorry but we are unable to verify your loss in our logs, and therefore we cannot restore the chips you've requested.

      • Bailey

        Hi wendy, i wonder what can you guys verify in the logs? in my case, suddenly disappear 24 million from my balance should be easily stand out especially when i provided time,date and server i played on during the incident.

        • wendy

          Hi Bailey, we verify the loss in addition to checking for anomalies, and checking a variety of data.

          • Bailey

            So are you are telling me that there are no way to tell the amount of balance of a certain player has at a certain time in the logs? If so, whats the point of the logging for?

          • wendy

            Yes, we can view the balance, but there is other criteria factored in during the verification process.

          • Bailey

            Okay then, can you tell me why you only restore 10 million out of the ~24 million it was suddenly dissappeared? What criteria was not able to verify in the log?

          • wendy

            Hi Bailey, customer service is the only team that is able to verify and restore. Please appeal via the ticketing system.

          • Bailey

            Hi wendy, I already posted a reply on my ticket ID, but no one seem to reply it :(

  • trosky30@netzero.com

    Wendy how can you say that you are not able to verify my loss if you did before? I just gave you the day and time when it happened, is it because it's a lot of chips or you think it's not true? I been playing for over 9 months just on your people zynga games and this is how you handle service? at least help me whit something wendy thets not fear what you guys doing to me, I toke to my all friends about this game and they all play zynga , Now i just going to tell them how your guys are, Wendy at least can you restore like 5 millions to star over ,I want to keep add more friends to your zynga games please wendy don't do this to me help me whit some chips .

  • Ryan

    Hi there.
    Just wondering. I am using the Texas Hold'em App on Myspace and I cannot join the Weekly Tournament. I have seen other Myspace users and it said they are able to join the Weekly Tournament. Can you guys help me with that?
    Thanks!

    • wendy

      Hi Ryan, what *exactly* happens when you try to play in the weekly tourney on myspace? have you been able to play previously? there should be a Weekly Tourney tab above the game tables, which when you click on it will take you to the stats page.
      Among other info on the page, it displays the number of tourney tokens you have, the number of tokens available to send to your friends, and a Play Now button. Please let me know if you're missing any of these options, as well as your OS and browser/browser version. Thanks.

      • Ryan

        Hi Wendy, well i cannot play in the weekly tournament at all. there is nothing there that u mentioned: the tabs, tokens, stats, etc.
        im not sure what OS i'm using but im using the updated Mozilla Browser

        • wendy

          Thanks. Can you play regular games? OS=operating system, such as Windows 2000, XP, Vista, or Mac OSX, Tiger, Leopard, etc. Also, can you please try using IE 7?

          • Ryan

            yes i can play the regular games and sit and go tournaments.
            i'm using Windows Vista and it also doesn't work on IE 7

  • wendy

    Ryan, can you please send me a screen shot of your main poker page? Submit a ticket by clicking the Support link below the game tables. Select Game play issue, attach a screen shot, and add attn: wendy. Thanks!

    • Ryan

      Hi Wendy.
      i dont need help any more with the weekly tournament. It looks they recently added that feature for myspace users. Thanks!

  • http://myspace.com/emilykay198 Emily

    Hey one day i was chatting with a friend and now it took off the chatting and putt up the hand ranks i allready no the hand rank…please putt the chatting back on what cause this problem…..??????write me back at emilykay198@yahoo.com

    • wendy

      Sorry Emily! Which operating system and browser/browser version are you using? have you tried clearing your cache?

  • Alex

    I added the texas holdem app from myspace, but my chat doesnt work. I deleted the app and re added it, but it still doesnt work. Could someone please help me out. Thank you.

    • wendy

      Hi Alex, what exactly happens when you try to chat? does your cursor land in the google search bar at the top of the page? are you using IE? If so, please try using Firefox 3.0, and let me know how it goes.

  • jason

    hey the game wont let me chat instead it has a "hand ranks" chart. how do i chat???

    • wendy

      sorry jason! which OS and browser/browser version are you using? It may be a browser issue. also, have you cleared your cache lately?

  • raj

    issue# 1 I had registered on facebook with yahoo account and had bout 15.08 million chips. However, friend of mine told me there are better graphics for poker if I play from yahoo. So, I logged in with yahoo account with same name as face book and started the zynga App and my poker chips were 2300 or something. I went back to facebook and noticed my 15.08 million chips were not there anymore instead it was 2300. I think this is a bug with zynga application. Can you please direct me if ur app is compatible across different site using same ID? I am exhausted trying to earn my chips back. Can you please at least post a message indicating user not to use the same email/username in different site like yahoo, bebo, my space and play poker with that otherwise your money will be set to the lowest amount.

    Issue#2: Sometimes poker app is continuously playing the warning sound when user is idle during game play and it wont stop. I upgraded to latest flash and it seems to be okay, but i think you should inform user to update the flash.

    issue#3: Private rooms dont refresh.

    Can you please retrieve whatever chips you possibly can on my facebook or yahoo account?

    • wendy

      Hi raj, each social network assigns a unique ID, and you use a different poker account for each network, rather than a global account. You can use the same e-mail and passwords across networks, as it has no effect on your poker accounts.

      Please submit a ticket for your loss to our Customer Service team, by clicking the Support link below the game tables and entering all of the pertinent details.
      They will respond, but please give them a few days for research.

      A flash update notice does appear when we make changes that may be affected by an outdated flash player.

      Can you please clarify your question regarding the refreshing of private rooms?
      What exactly happens when you're playing in one? Thanks!

      • raj

        Thanks Wendy for prompt reply. I for some reason didnt not see the flash update notice. I retested with Flash 10 I believe and the issue still occours where it would keep playing the sound in the background. I believe this occurred when I was idle during game play and I just quickly "stand up" from the sit when idle time was about to end and it kept playing that "tick tick" noise.

        Private room not refreshing:
        I should have been little clear here I guess I was tired of typing :). Anyways, to reproduce the problem. Follow this steps:
        BTW, I was using facebook and ur Poker app.
        1) Create a Private room
        2) Take a sit and sign out (I guess rarely someone do this. I did by accident)
        3) re-launch the zinga app and notice it will keep asking for room password and when u enter valid password it will say room no longer exists. However, it keeps popping that dialogue box until you go to the private room tab and press refresh list.

        Expected behavior: It should refresh the rooms automatically if user is no longer in that room so that way it wont pop the dialogue box asking user to etner room passwrod . I hope this makes sense. I guess the severity of this bug is very low since not many user would create a room and sign out.

        • wendy

          Thanks raj. I will submit this issue.

  • Bailey

    Hi Wendy
    How much longer do i have to wait for an reply on my ticket id AQX-382885?

    Thanks

  • Bailey

    Hi Wendy
    How much longer do i have to wait for an reply on my ticket id AQX-382885?

    Thanks

  • Nick

    WHy wont this let me chat?

  • NIcxk

    POker wont let me chat w/ my friends; instead it jus has the Rank of Hands.

    • wendy

      Sorry Nlcxk! Which OS and browser/browser version are you using?

  • Bailey

    Hi Wendy,
    Sorry for keep bothering you, but you keep insisting that you guys were using many criterias to verify my loss and i still can't not see why you guys only restore 10 million out of the 24 million i lost…

    Thanks

    • wendy

      Hi Bailey, I am sorry, but only customer service can research, verify and restore a loss. They gave you what they were able to based on their findings.

  • TYZ

    i had a problem with my server while playing my comp. froze and i lost 16 million chips , i know they will not be replaced but just to let you guys know that this problem should be fixed its not fair to have to start over again. so i started playing on a different app. but of course Zynga is much better

    • wendy

      Sorry TYZ! Please submit your loss to customer service via our ticketing system.
      click the Support link below the game tables and enter all of the dets surrounding the loss. Give them a few days to research it.

  • TYZ

    do you guys have chip lost and found i sure i can identify mine ;-)

  • Bailey

    Okay then, thanks for your replies wendy. I guess i should file a complaint against Zynga on bbb.org then.

  • Jacqueline

    Wendy Help, I needed chips through facebook so I did 6 offers to earn chips. I did the offers and even got the confirmation emails or the last pages of the paths to prove I registered with the offers. Super rewards will not give me my chips. I wrote to Zynga support and have the ticket number 090213-000229 I have given them all of the info I have, I saved the confirmation e-mails and the last page saying i registered and still no chips. Before taking the offers I turned off pop-up blocker and allowed all cookies. Where do they think i got the confirmation e-mails or the last pages of the offers??? they are from the same date. This whole thing has got me frustrated and even had me in tears. It took me a long time to take these offers, a lot of clicking in tiny circles. I'm not asking for a million chips or anything. I just want the chips I earned and I deserve. I should get 51,500 chips. Zynga said they are looking into it but it also said if I don't respond in 72 hours they will assume the problem has been resolved, but nothing is resolved. Please help me Wendy. thanks so much for all of your time.

    • wendy

      Sorry Jacqueline. I replied to your incident report a couple of days ago, and I think your issue is resolved. Thanks for your patience.

    • wendy

      Sorry Jacqueline. I replied to your incident report a couple of days ago, and I think your issue is resolved. Thanks for your patience.

  • Zach

    I would like to ask Wendy for help. I had talked to you about my son's account and why he couldn't chat and then I said he just closed his account, well he didnt close it he just hasnt played in a really long time. He had 641k there one day and when he recently went and played it was all gone? I thought maybe it was from inactivity but Zynga says they don't have the loss in their logs, how can they not have it, it was there one day and gone the next. Now I did tell them if the acct. got hacked it wouldnt surprise me because I got a trojan virus on my comp, don't know what from an app I assume. So I cleared the cache, reinstalled java and gave a new password to my sons myspace account. I did everything they said to do and he still can't get his chips back? I see people asking for 1 mil 2 mil even over 5 mil and they get theirs back. We just want his 641k or even a portion of it. It is soo hard to start all over again and it took us so long to get those chips, I'm teaching him how to play.

  • Zach

    Continued from message above…….If you can do anything at all Wendy it would really be appreciated. I know your a very caring person and you help out a lot of people so I really hope you can help my son and I. Sincerely Zach and Zach's Mom
    This is the original thread from Zynga support: They closed it and to me it wasnt resolved:
    Response (Zynga Support Staff) 02/17/2009 12:35 PM
    Hello Zachary,
    Thanks for contacting Zynga.
    We are unable to verify this loss in our logs, and therefore cannot restore the chips.
    If you have recently received a message that you are already connected to a server or
    any other unexpected experiences signing in, please clear your cache and change your
    passwords now.
    Cont. in next message

  • Zach

    cont. from above….Please be sure to collect your winnings before leaving the table, and always click the Go to Lobby button when leaving a table. Also, remember to always log out of your social network account. We strongly recommend that you change your password now and regularly change it every few months.Best,Zynga Customer Support
    Customer (Zachary Gottwald) 02/17/2009 11:54 AM I am writing on behalf of my son since he is only 14. I was teaching my son how to play poker but he grew tired of it and didn't want to play anymore so he had ignored the app for awhile. But he was still on Zynga texas hold em poker because he was still on my friends list and he still had 641k. Well he had decided recently he wanted to play again so he went back to the app but his chips were all gone. Could this have been due to inactivity. Or could they have been hacked? cont. in next message…

  • Zach

    cont. from above…..
    I thought something was wrong with our Java because not only do I think we got hacked I also got a Trojan Virus. I finally got rid of the virus through a spyware/adware program, thank god. I did everything you said to do. Re-installed java new passwords. But now my son has no chips and it would be heartbreaking to start all over again. Could he please have his 641k back that took us over 6 months to accumulate? I am also trying to teach my son their are honest people out there who truly care and can help you. Please can anybody help us here. thanks so much for your time it truly is appreciated. God Bless
    Zach and Zach's Mom

    Please can you help at all Wendy?

  • wendy

    Sorry Zach and Zach's Mom! Please appeal to customer support to research your loss again, and let me know when you have. Only they have the ability to research losses and restore chips though. Thanks for understanding.

  • Zach

    I can't get to Customer support the link has mysteriously disappeared at the top of the page. Now what's going on. It's normally right beside the contact link but it's not there so there is no way for me to appeal or ask a question. I haven't done anything wrong at all. you saw the entire discussion thread. What's happening Wendy?? Please Help

    Zach and Zach's Mom

  • Jacqueline

    Wendy since you helped me through the zynga support maybe you can help me here too. I was finally awrded my chips I earned through offers. They take FOREVER to take!! Anyway I took some more and they totalled to 50,180. They gave me 20,000 but I'm still out 30,180. I went to my facebook poker and went to earn chips to see my status of the other offers and lo and behold the offers are gone none to take, and super rewards page that I can view my offer staus is blank. I still have all the last pages and confirmations saved. Why are these pages blank??? Here is the original threa #090217-000120 and this is the thread i opened after that because it's still not resolved the number is 090217-000171. Please Help.
    Jacqueline

  • Jacqueline

    Wendy since you helped me through the zynga support maybe you can help me here too. I was finally awrded my chips I earned through offers. They take FOREVER to take!! Anyway I took some more and they totalled to 50,180. They gave me 20,000 but I'm still out 30,180. I went to my facebook poker and went to earn chips to see my status of the other offers and lo and behold the offers are gone none to take, and super rewards page that I can view my offer staus is blank. I still have all the last pages and confirmations saved. Why are these pages blank??? Here is the original threa #090217-000120 and this is the thread i opened after that because it's still not resolved the number is 090217-000171. Please Help.
    Jacqueline

  • Jacqueline

    Wendy since you helped me through the zynga support maybe you can help me here too. I was finally awrded my chips I earned through offers. They take FOREVER to take!! Anyway I took some more and they totalled to 50,180. They gave me 20,000 but I'm still out 30,180. I went to my facebook poker and went to earn chips to see my status of the other offers and lo and behold the offers are gone none to take, and super rewards page that I can view my offer staus is blank. I still have all the last pages and confirmations saved. Why are these pages blank??? Here is the original threa #090217-000120 and this is the thread i opened after that because it's still not resolved the number is 090217-000171. Please Help.
    Jacqueline

  • Zach

    I can't get to Customer support the link has mysteriously disappeared at the top of the page. Now what's going on. It's normally right beside the contact link but it's not there so there is no way for me to appeal or ask a question. I haven't done anything wrong at all. you saw the entire discussion thread. What's happening Wendy?? Aren't you a part of customer support? PLease help us Wendy.
    Zach and Zach's Mom

  • wendy

    Please click the Support link at the bottom of the Poker page. Do a search for missing chips in our Knowledge Base, and click on one or two of the articles.
    Then click the Ask a Question button at the top of that page. Thanks.

  • Zach

    Wendy we appealed our case and the new thread is 090219-000233. WE would really just like his chips back of 641k I know I had a virus but I did everything I was told to do so please help us. My son still doesn't have his chat (he has the hand ranks) but I realize this is a known issue that is trying to be resolved. But I am trying to teach my son how to play and we earned and deserve our chips back. Please help.
    Sincerely, Zach and Zach's Mom

  • Megg

    Hi there. Okay so why is it that when I get onto Zynga Texas Hold'em Poker it won't let me chat? The chat box is completely gone. In place of it is the poker hands and their ranking. I liked being able to talk to the other players. Do you know how I could get back to that?

    • wendy

      Sorry Megg! This is a known issue, which we're working to resolve quickly.
      In the interim, please try this: click on any of the tabs above the table – Buy Chips, Earn Chips, Buddies, etc. – and then click the Play tab again.

      Also, which browser are you using? If you're using Explorer, please try Firefox.
      Thanks for your patience while we work on a fix!

  • Megg

    Hi there. Okay so why is it that when I get onto Zynga Texas Hold'em Poker it won't let me chat? The chat box is completely gone. In place of it is the poker hands and their ranking. I liked being able to talk to the other players. Do you know how I could get back to that?

    • wendy

      Sorry Megg! This is a known issue, which we're working to resolve quickly.
      In the interim, please try this: click on any of the tabs above the table – Buy Chips, Earn Chips, Buddies, etc. – and then click the Play tab again.

      Also, which browser are you using? If you're using Explorer, please try Firefox.
      Thanks for your patience while we work on a fix!

  • Megg

    And I am talking about when on MySpace !!

  • Megg

    And I am talking about when on MySpace !!

  • Trish

    how do i buy gifts (i can only buy drinks)

  • Trish

    how do i buy gifts (i can only buy drinks)

  • eko

    how to erase poker buddies??
    i did not add them on myspace or facebook..
    they just add me in poker games only….
    is there anyone can help me??

    thx before..

    • Nuno

      don t play poker zynga, ARE MACABRE fucking SCuM ON EARTH

      THE BIGGEST SCUM I EVER SEE.

  • eko

    how to erase poker buddies??
    i did not add them on myspace or facebook..
    they just add me in poker games only….
    is there anyone can help me??

    thx before..

    • Nuno

      don t play poker zynga, ARE MACABRE fucking SCuM ON EARTH

      THE BIGGEST SCUM I EVER SEE.

  • Katelyn

    Hi Wendy.

    I'm having an issue. Whenever I click the Texas Hold Em Application, everything loads properly. The tabs at the top (Play, Weekly Tourney, Invite Friends, etc). The column on the right (Poker Buddies).

    But where the actual table would be, or where it shows the different tables….it's all green. So I'm wondering what I could download to make that work? I have FireFox 3

    • Nace – Macedonia

      Try to install all af the latest Video Drivers for your Video Card and the latest Shockwave for Firefox ….I think this would help

  • Katelyn

    Hi Wendy.

    I'm having an issue. Whenever I click the Texas Hold Em Application, everything loads properly. The tabs at the top (Play, Weekly Tourney, Invite Friends, etc). The column on the right (Poker Buddies).

    But where the actual table would be, or where it shows the different tables….it's all green. So I'm wondering what I could download to make that work? I have FireFox 3

    • Nace – Macedonia

      Try to install all af the latest Video Drivers for your Video Card and the latest Shockwave for Firefox ….I think this would help

  • stormy

    how do i get beta version i have myspace and that option use to be there now its not there and i dont know how to get it

  • stormy

    how do i get beta version i have myspace and that option use to be there now its not there and i dont know how to get it

  • stormy

    how do i get beta version i have myspace and that option use to be there now its not there and i dont know how to get it

  • soncerea garrison

    hi, my name is Soncerea and i just added the Zynga Holdem game.. when i play it has my name as player1099933 and not my name.. How do i get it to show my name? My yahoo shows my name but when i play it doesnt

  • soncerea garrison

    hi, my name is Soncerea and i just added the Zynga Holdem game.. when i play it has my name as player1099933 and not my name.. How do i get it to show my name? My yahoo shows my name but when i play it doesnt

  • soncerea garrison

    hi, my name is Soncerea and i just added the Zynga Holdem game.. when i play it has my name as player1099933 and not my name.. How do i get it to show my name? My yahoo shows my name but when i play it doesnt

  • Frances P. Smith

    I have tried today & yesterday to play Texas Holdem on MY SPACE & i have not been able to get to the game. I've never had a problem before..What is going on…I'm ready to play somemore….

  • Frances P. Smith

    I have tried today & yesterday to play Texas Holdem on MY SPACE & i have not been able to get to the game. I've never had a problem before..What is going on…I'm ready to play somemore….

  • Frances P. Smith

    I have tried today & yesterday to play Texas Holdem on MY SPACE & i have not been able to get to the game. I've never had a problem before..What is going on…I'm ready to play somemore….

  • clara foster

    hello. can you please help me to connect to texes hold'em on myspace. the last time i was on was like 2 days ago. i know there are a few other people that can't get on. it just keep saying connection timeout.(port 9339) please can you look into it. i'm ready to go look for another place to play..thanks.

  • clara foster

    hello. can you please help me to connect to texes hold'em on myspace. the last time i was on was like 2 days ago. i know there are a few other people that can't get on. it just keep saying connection timeout.(port 9339) please can you look into it. i'm ready to go look for another place to play..thanks.

  • Jacqueline

    OMG i am devastated!! I had 4,110,??? chips and now they are gone. Stupid dumb me clicked on a link inside one of the poker rooms about people selling chips and now when I got on today all of my chips are gone! What do I do?? I went to the zynga site and did everything they told me to do plus I downloaded SUPERantispyware and ran that program. I seriously never thought this could happen to me! Now i'm in tears I know they are fake chips but they took me a while to get and I was so happy with them. Now somebody else has MY chips!! I opened up a ticket 090407-001272. Can anybody help me. Is it possible to get my chips back? I'm so confused and upset PLEASE HELP

  • Jacqueline

    OMG i am devastated!! I had 4,110,??? chips and now they are gone. Stupid dumb me clicked on a link inside one of the poker rooms about people selling chips and now when I got on today all of my chips are gone! What do I do?? I went to the zynga site and did everything they told me to do plus I downloaded SUPERantispyware and ran that program. I seriously never thought this could happen to me! Now i'm in tears I know they are fake chips but they took me a while to get and I was so happy with them. Now somebody else has MY chips!! I opened up a ticket 090407-001272. Can anybody help me. Is it possible to get my chips back? I'm so confused and upset PLEASE HELP

  • Jacqueline

    OMG i am devastated!! I had 4,110,??? chips and now they are gone. Stupid dumb me clicked on a link inside one of the poker rooms about people selling chips and now when I got on today all of my chips are gone! What do I do?? I went to the zynga site and did everything they told me to do plus I downloaded SUPERantispyware and ran that program. I seriously never thought this could happen to me! Now i'm in tears I know they are fake chips but they took me a while to get and I was so happy with them. Now somebody else has MY chips!! I opened up a ticket 090407-001272. Can anybody help me. Is it possible to get my chips back? I'm so confused and upset PLEASE HELP

  • Jacqueline

    Ohh I should have mentioned I'm on Facebook. Can anybody help?

  • Jacqueline

    Ohh I should have mentioned I'm on Facebook. Can anybody help?

  • TIMAYYYYYY

    hahahahaha. good luck with that

  • TIMAYYYYYY

    hahahahaha. good luck with that

  • larry

    always getting kick off ,comptuer freezes up , i have installed firefox still no difference. been playing texas holdem for awhile, just in the last few weeks ran into all kindas of problems with freezing an losing chips.why

    • Minijt

      Join the Gang – happening to too many and too often.

  • larry

    always getting kick off ,comptuer freezes up , i have installed firefox still no difference. been playing texas holdem for awhile, just in the last few weeks ran into all kindas of problems with freezing an losing chips.why

    • Minijt

      Join the Gang – happening to too many and too often.

  • mikail

    i think i been hacked and all my facebook poker chipz been stolen yester day i had over 160000000 mil and now i only have 320 can u plz help me i sent many many mail to zynga but get no answer canyou plz help me

  • mikail

    Write your comment here…

  • Brian

    AHHH!!!CAN YOU HALP ME PLEASE!!!!I was Hacked 1.3 BILLION chips I SENT like 10 e mails to Zynga and they Did Nothing…I was sooo Pissed OFF….CAN ANY1 HELP ME PLS

  • Brian

    AHHH!!!CAN YOU HALP ME PLEASE!!!!I was Hacked 1.3 BILLION chips I SENT like 10 e mails to Zynga and they Did Nothing…I was sooo Pissed OFF….CAN ANY1 HELP ME PLS

  • http://intensedebate.com/people/mikail mikail

    Write your comment here…

  • http://intensedebate.com/people/mikail mikail

    Write your comment here…

  • http://www.intensedebate.com/people/mikail mikail

    i think i been hacked and all my facebook poker chipz been stolen yester day i had over 160000000 mil and now i only have 320 can u plz help me i sent many many mail to zynga but get no answer canyou plz help me

    • Minijit

      Yeah this is happening a lot and Zynga doing didly squat about it.

  • http://www.intensedebate.com/people/mikail mikail

    i think i been hacked and all my facebook poker chipz been stolen yester day i had over 160000000 mil and now i only have 320 can u plz help me i sent many many mail to zynga but get no answer canyou plz help me

    • Minijit

      Yeah this is happening a lot and Zynga doing didly squat about it.

  • http://intensedebate.com/people/mikail mikail

    hey wendy i been stolen 160 mil facebook chips i sent several mail to zynga but they dont sent any answer can you plz plzzz help me wit this

    • wendy

      Hi mikail, I'm so sorry for the delayed response. If you still have not received a response from Customer Support, please let me know your ticket number. Thanks!

  • http://intensedebate.com/people/mikail mikail

    hey wendy i been stolen 160 mil facebook chips i sent several mail to zynga but they dont sent any answer can you plz plzzz help me wit this

    • wendy

      Hi mikail, I'm so sorry for the delayed response. If you still have not received a response from Customer Support, please let me know your ticket number. Thanks!

  • Cklara_@hotmail.com

    I won about 10ks in the tournements but they havnt been applied to my account :( Whyy ? Can you pleasee hellpp? my email is cklara_@hotmail.com

    thanks

    • wendy

      Hi Cklara, sorry! If you still haven't received your tourney chips, or if you have any additional questions, please check out our Customer Support portal, at ” target=”_blank”> ” target=”_blank”>http://www.zynga.com/support, and register an account – it's quick and easy.
      You can run a query for answers to commonly asked questions, and if the info in the articles doesn't help, click the Ask a Question button at the top of the page, and enter all of the details surrounding your issue. Thanks.

      CS will respond but please give them a few days for research.

  • Cklara_@hotmail.com

    I won about 10ks in the tournements but they havnt been applied to my account :( Whyy ? Can you pleasee hellpp? my email is cklara_@hotmail.com

    thanks

    • wendy

      Hi Cklara, sorry! If you still haven't received your tourney chips, or if you have any additional questions, please check out our Customer Support portal, at <a href="http://www.zynga.com/support,” target=”_blank”>www.zynga.com/support, and register an account – it's quick and easy.
      You can run a query for answers to commonly asked questions, and if the info in the articles doesn't help, click the Ask a Question button at the top of the page, and enter all of the details surrounding your issue. Thanks.

      CS will respond but please give them a few days for research.

  • Debra-Jane Papatie

    Please help
    Somebody repprot abbuse me
    an i dunno why???on bebo

  • Debra-Jane Papatie

    Please help
    Somebody repprot abbuse me
    an i dunno why???on bebo

  • Tom

    Help me!!!!! i cant get on to poker. Its said that i was selling chips. Pls help i was playing every well i go up 2 100k in 3 days.

    • http://intensedebate.com/people/bfeld Brad Feld

      You’ll need to go through the Support section of Zynga.com – http://zynga.custhelp.com/app/
      /&…

  • Tom

    Help me!!!!! i cant get on to poker. Its said that i was selling chips. Pls help i was playing every well i go up 2 100k in 3 days.

  • mikey butler

    how can i get back playing poker i was told i was selling chips thats lies wanted it sorted please

  • mikey butler

    how can i get back playing poker i was told i was selling chips thats lies wanted it sorted please

  • http://intensedebate.com/people/bfeld Brad Feld

    Please contact Zynga tech support directly via the Zynga web site ( ” target=”_blank”> ” target=”_blank”>http://www.zynga.com – select Support).

  • http://intensedebate.com/people/bfeld Brad Feld

    Please contact Zynga tech support directly via the Zynga web site ( <a href="http://www.zynga.com” target=”_blank”>www.zynga.com – select Support).

  • Jason

    This shit sucks, i was hacked for 295 million chips. they left me with 8 chips.

    • http://intensedebate.com/people/bfeld Brad Feld

      Sorry you were hacked.

  • Jason

    This shit sucks, i was hacked for 295 million chips. they left me with 8 chips.

    • http://intensedebate.com/people/bfeld Brad Feld

      Sorry you were hacked.  If you go to <a href="http://www.zynga.com” target=”_blank”>www.zynga.com and try Support, they’ll try to figure out what happened.

  • lisa

    hi wendy,ihave been told that i am banned frm playin texas holdem due 2 sellin chips dis is bullshit,i dont no hw 2 sell chips,i had given chips 2 a poker buddy,2 play,i sign in 2 my prof,2 fine dat i am banned frm playing,i love 2 play poker,dat is why i do not understand why dis is happing 2 me,plz help take the banned of me.thx u.

  • lisa

    hi wendy,ihave been told that i am banned frm playin texas holdem due 2 sellin chips dis is bullshit,i dont no hw 2 sell chips,i had given chips 2 a poker buddy,2 play,i sign in 2 my prof,2 fine dat i am banned frm playing,i love 2 play poker,dat is why i do not understand why dis is happing 2 me,plz help take the banned of me.thx u.

  • siavash

    hi my name is siavash shojaat i had 57m yesterday .when playing some guy sent me a website witch he demanded that would give me bonus chips . the web site demanded that it would give those who have more than 50m .when i entered the web site it looked ecxaclly like face book and wanted me to sign in but when i signed in it stole all my money. now i have got only 400k .can any one help me ? web sites address is http://www.zinga-bonus.tk/ . please dont sign in cause you loose all your chips.

    • john

      dont bother cause zynga would give back my chips

  • siavash

    hi my name is siavash shojaat i had 57m yesterday .when playing some guy sent me a website witch he demanded that would give me bonus chips . the web site demanded that it would give those who have more than 50m .when i entered the web site it looked ecxaclly like face book and wanted me to sign in but when i signed in it stole all my money. now i have got only 400k .can any one help me ? web sites address is http://www.zinga-bonus.tk/ . please dont sign in cause you loose all your chips.

    • john

      dont bother cause zynga would give back my chips

  • Bob McClure

    Dear sir,
    I have been trying to get on your site for some time now. You want let me, would you check it out,Thanks Bob McClure. My, myspace is. ” target=”_blank”> ” target=”_blank”>http://www.myspace.com/followmeonthepathway

  • Bob McClure

    Dear sir,
    I have been trying to get on your site for some time now. You want let me, would you check it out,Thanks Bob McClure. My, myspace is. <a href="http://www.myspace.com/followmeonthepathway” target=”_blank”>www.myspace.com/followmeonthepathway

  • JUST

    hey let me play!!

  • JUST

    hey let me play!!

  • uli salim

    does any one know how to delete buddy on texas holdem poker?

  • uli salim

    does any one know how to delete buddy on texas holdem poker?

  • uli salim

    does any one know how to delete buddy on texas holdem poker?

  • http://www.facebook.com/profile.php?id=1246242056 Mario Hutabarat

    hello..
    my name is mario..

    my poker got banned today..
    please help me..

  • http://www.facebook.com/profile.php?id=1246242056 Mario Hutabarat

    hello..
    my name is mario..

    my poker got banned today..
    please help me..

  • http://www.facebook.com/profile.php?id=1246242056 Mario Hutabarat

    hello..
    my name is mario..

    my poker got banned today..
    please help me..

  • http://myspace Terry Greer

    my account was hacked 2 montsh ago i ahve been fighting with ynga since 7/1/09 about this i lost 86 mill in chips and they refsed to give me my chipsback even though one of their techs confirmed the hack

  • http://myspace Terry Greer

    my account was hacked 2 montsh ago i ahve been fighting with ynga since 7/1/09 about this i lost 86 mill in chips and they refsed to give me my chipsback even though one of their techs confirmed the hack

  • http://myspace Terry Greer

    my account was hacked 2 montsh ago i ahve been fighting with ynga since 7/1/09 about this i lost 86 mill in chips and they refsed to give me my chipsback even though one of their techs confirmed the hack

  • eko

    Please activate again my poker characters.please!!!!!!!!!!!

  • eko

    Please activate again my poker characters.please!!!!!!!!!!!

  • kaiser

    im so sorry i got your chips ahaaahahah

  • kaiser

    im so sorry i got your chips ahaaahahah

  • kaiser

    im so sorry i got your chips ahaaahahah

  • John Peterson

    I'd like to know if there is a program that i am missing to connect to your texas holdem. I do not get a good connection. If I am missing a program can you tell me

    • jeffery

      my texas holdem started locing up……tryin to find out what is up

  • John Peterson

    I'd like to know if there is a program that i am missing to connect to your texas holdem. I do not get a good connection. If I am missing a program can you tell me

    • jeffery

      my texas holdem started locing up……tryin to find out what is up

  • Nicholas

    ive been blocked somehow,never did or said anything wrong

  • Nicholas

    ive been blocked somehow,never did or said anything wrong

  • http://www.facebook.com/profile.php?id=1679822251 Kajuan Smith

    Enter text right here!

  • carol hampton

    I was playing Sitngo for $25,000 on Sunday 9/20 and took third place and it stated I only won 36 chips total. 36 chips is indeed an error. I want to be credited for the correct amount of chips. Need someone to check this out and advise.

  • carol hampton

    I was playing Sitngo for $25,000 on Sunday 9/20 and took third place and it stated I only won 36 chips total. 36 chips is indeed an error. I want to be credited for the correct amount of chips. Need someone to check this out and advise.

  • carol hampton

    I was playing Sitngo for $25,000 on Sunday 9/20 and took third place and it stated I only won 36 chips total. 36 chips is indeed an error. I want to be credited for the correct amount of chips. Need someone to check this out and advise.

  • http://intensedebate.com/people/bfeld Brad Feld

    Can you give the Zynga Support board a try?

  • http://intensedebate.com/people/bfeld Brad Feld

    Can you give the Zynga Support board a try?  This is my personal blog and they don’t monitor it.

  • david pratt

    how come that i have not been able to get into texas holdem on myspace could you please explian why thankyou

  • shirley gardner

    i was playing "texas hold em"…when the game froze…i was not given my $45000 i won…the game went off…..can some one help me…please

  • josie garcia

    what time zone does zynga use one mypace apps?

    • http://intensedebate.com/people/bfeld Brad Feld

      No clue.

    • http://intensedebate.com/people/bfeld Brad Feld

      No clue.

  • xfiles

    My zunga poker will not load up keeps saying error on page,could the site be down or what?

  • Bonnie

    Just founf this site and was hopeing you will notice this message Aug 15 or 16 i do was taken by a hacker which took over 8 million of my chips and i have wrote several emails to Zynga and never got a reponse . so please would you help me get back my chips. i was blocked out of my account saying i was doing something funking don't under stand this i did nothing wrong at all. i waited untill last week and just ecceptted my 10 percent in order to play this game . i just don't understand why i never heard from them or why i never got my chips back when i did Not do anything wrong.

  • Bonnie

    Just founf this site and was hopeing you will notice this message Aug 15 or 16 i do was taken by a hacker which took over 8 million of my chips and i have wrote several emails to Zynga and never got a reponse . so please would you help me get back my chips. i was blocked out of my account saying i was doing something funking don't under stand this i did nothing wrong at all. i waited untill last week and just ecceptted my 10 percent in order to play this game . i just don't understand why i never heard from them or why i never got my chips back when i did Not do anything wrong.

    • http://intensedebate.com/people/bfeld Brad Feld

      I can’t really help you directly – I’d encourage you to try support via Zynga at http://www.zynga.com<br</a&gt; />

  • Mz Diamond

    Hello…Im not sure if you can help me but its worth a shot. For about 4 months now i havent been able to log into Zinga Poker on Myspace. The game will start to load and then it will stop and this message wilI popup…
    “Texas Hold'em Message
    Login Failed (#0001).
    Please email poker_customerservice@zynga.com if you cannot resolve this issue.”

    I have been going back and forth with both Zynga and Myspace for months now, i've done all the troubleshooting steps they recommend. Nothing seems to work and neither seem to have an explanation or solution to the problem. I have half a mill sitting there in chips, i know it might not seem like alot but its alot to me since i bought those chips, i enjoy the came and would luv to continue to play or buy more chips but out of fear of them locking me out of my account and me keep losing my money and my chip i dont think its a good idea.
    Any help is greatly appreciated…Thanks in advance

    • hrd

      i have the extact same problem here. have u solve it?

    • hrd

      i have the extact same problem here. have u solve it?

  • Mz Diamond

    Hello…Im not sure if you can help me but its worth a shot. For about 4 months now i havent been able to log into Zinga Poker on Myspace. The game will start to load and then it will stop and this message wilI popup…
    "Texas Hold'em Message
    Login Failed (#0001).
    Please email poker_customerservice@zynga.com if you cannot resolve this issue."

    I have been going back and forth with both Zynga and Myspace for months now, i've done all the troubleshooting steps they recommend. Nothing seems to work and neither seem to have an explanation or solution to the problem. I have half a mill sitting there in chips, i know it might not seem like alot but its alot to me since i bought those chips, i enjoy the came and would luv to continue to play or buy more chips but out of fear of them locking me out of my account and me keep losing my money and my chip i dont think its a good idea.
    Any help is greatly appreciated…Thanks in advance

    • hrd

      i have the extact same problem here. have u solve it?

  • http://intensedebate.com/people/bfeld Brad Feld

    Sorry – I can’t really help with this as I don’t know enough to have a clue as to the problem.

  • http://intensedebate.com/people/bfeld Brad Feld

    Sorry – I can’t really help with this as I don’t know enough to have a clue as to the problem.  Have you tried a different browser?

  • Adam Pinckard

    hi my poker is loading but the next screen isnt coming on please can u help its not coming on its been like this the last 3 days

  • Adam Pinckard

    hi my poker is loading but the next screen isnt coming on please can u help its not coming on its been like this the last 3 days

  • Minijit

    I got 3 emails asking me to register my name and password. I repied to the first one.Fortunately I found out, just in time, that t was a scam/hacker and was able to save my chips and ersonal information. I then got 2 more from Sapo Maria : one i replied to telling her that a scam was pulled before and to stop emailing me. The other one I ignored.
    Till last night I was playing – this morning I find that the app. has been removed alog with all my chips. No explanation.
    Can you pease tell me what isgoing on with Zynga?

  • Minijit

    I got 3 emails asking me to register my name and password. I repied to the first one.Fortunately I found out, just in time, that t was a scam/hacker and was able to save my chips and ersonal information. I then got 2 more from Sapo Maria : one i replied to telling her that a scam was pulled before and to stop emailing me. The other one I ignored.
    Till last night I was playing – this morning I find that the app. has been removed alog with all my chips. No explanation.
    Can you pease tell me what isgoing on with Zynga?

  • Rob

    Hi can someone please help me, I had 47 mil chips, but anytime I try to sit on a poker table (on facebook), it tells me “you appear to be playing on another server and have -99.000 chips”. I have cleared my cache many times like the say on the zynga support line, but it still doesnt work. And zynga customer support isnt coming back to me. Any suggestions? Thanks.

  • Rob

    Hi can someone please help me, I had 47 mil chips, but anytime I try to sit on a poker table (on facebook), it tells me “you appear to be playing on another server and have -99.000 chips”. I have cleared my cache many times like the say on the zynga support line, but it still doesnt work. And zynga customer support isnt coming back to me. Any suggestions? Thanks.

  • Rob

    Hi can someone please help me, I had 47 mil chips, but anytime I try to sit on a poker table (on facebook), it tells me "you appear to be playing on another server and have -99.000 chips". I have cleared my cache many times like the say on the zynga support line, but it still doesnt work. And zynga customer support isnt coming back to me. Any suggestions? Thanks.

  • tony lewcock

    i cant play poker on my space. i can sit at a table but it woent let me cheeck, fold or raise. can u help please

  • tony lewcock

    i cant play poker on my space. i can sit at a table but it woent let me cheeck, fold or raise. can u help please

  • tony lewcock

    i cant play poker on my space. i can sit at a table but it woent let me cheeck, fold or raise. can u help please

    • alekos

      Has your problem been solved and by who?

  • hendro. K

    why zynga poker not work I do that new windows, flash, firefox but still not work

  • hendro. K

    why zynga poker not work I do that new windows, flash, firefox but still not work

  • hendro. K

    why zynga poker not work I do that new windows, flash, firefox but still not work

  • jamie

    hi,on wireless.poker wont load.why?gets 2 level 6 of 11
    n wont go further.deleted cache.still no good

  • jamie

    hi,on wireless.poker wont load.why?gets 2 level 6 of 11
    n wont go further.deleted cache.still no good

  • Debbie

    Hi , my name is Debbie i was wondering if anyone out there is having trouble accepting there free 1000 chips from your poker buddys , everytime i check my facebook mail i have free poker chips and when i click on them its says confirm requests and the page stays blank , any suggestions on how to fix this

  • Debbie

    Hi , my name is Debbie i was wondering if anyone out there is having trouble accepting there free 1000 chips from your poker buddys , everytime i check my facebook mail i have free poker chips and when i click on them its says confirm requests and the page stays blank , any suggestions on how to fix this

  • Jimmy Bradley

    I am unable or do not know the prope method for recieving gift chips. What is the proceedure?

  • Jimmy Bradley

    I am unable or do not know the prope method for recieving gift chips. What is the proceedure?

  • key

    It's a week later and my status still says I am a newbie.

  • key

    It's a week later and my status still says I am a newbie.

  • dina

    face book trojan says i have wont let me play games on face book?trojanw32 injectactivity detected

  • dina

    face book trojan says i have wont let me play games on face book?trojanw32 injectactivity detected

  • rachel jackson

    some body hacked my account and i am so mad right now i had 6mill ships when i went to be woke up and only had 630k.how do people do yhis and get away with it.cant people earn there own chips instead of stealing other peoples chips this is bull.

  • rachel jackson

    some body hacked my account and i am so mad right now i had 6mill ships when i went to be woke up and only had 630k.how do people do yhis and get away with it.cant people earn there own chips instead of stealing other peoples chips this is bull.

  • http://facebook.com ahah

    lol zynga took 1.8bill from, me not helping

  • http://facebook.com ahah

    lol zynga took 1.8bill from, me not helping

  • john

    Why do i keep getting booted off my table.. especially when i'm winning.. this is so frustrating especially when i have been hacked so many times its not funny.. like over 100 mil.. and zynga just pass the blame on to me.. lol i gave up on that.. I use spyware doctor and changed my email password. and i mean my email. not facebook.. actual personal email account.. after spyware doctor cleaned up

  • john

    Why do i keep getting booted off my table.. especially when i'm winning.. this is so frustrating especially when i have been hacked so many times its not funny.. like over 100 mil.. and zynga just pass the blame on to me.. lol i gave up on that.. I use spyware doctor and changed my email password. and i mean my email. not facebook.. actual personal email account.. after spyware doctor cleaned up

  • john

    Why do i keep getting booted off my table.. especially when i'm winning.. this is so frustrating especially when i have been hacked so many times its not funny.. like over 100 mil.. and zynga just pass the blame on to me.. lol i gave up on that.. I use spyware doctor and changed my email password. and i mean my email. not facebook.. actual personal email account.. after spyware doctor cleaned up

  • john

    Why do i keep getting booted off my table.. especially when i'm winning.. this is so frustrating especially when i have been hacked so many times its not funny.. like over 100 mil.. and zynga just pass the blame on to me.. lol i gave up on that.. I use spyware doctor and changed my email password. and i mean my email. not facebook.. actual personal email account.. after spyware doctor cleaned up

  • smail

    please i cant play poker on my space so tired
    day by day am to pm chip to chip please i want play again

  • http://Facebook.com Snake

    I had 4,819,456 chips then when i played on a 5k/10k table and went all in, i was left with 0 chips, can i get back my 4,719,456 chips?

  • http://Facebook.com Snake

    I had 4,819,456 chips then when i played on a 5k/10k table and went all in, i was left with 0 chips, can i get back my 4,719,456 chips?

  • http://facebook.com nanalyn

    my has been banned in texas holdem poker

  • Alekos

    First of all happy New Year. I am sorry to report that zynga poker has been taken over by hackers. Abusive photos and language. If you are allowed to win some chips once you think you're on the way to win the final your controls freeze up, your screen is coveredby a veil of darkness and invariably the chips are allocated to the wrong player. You report all this to zynga and your reward is SILENCE. The latest mishap was to be completely blocked out of facebook and not been allowed to enter. Can anyone help since the support you get from zynga is non existent

  • Alekos

    First of all happy New Year. I am sorry to report that zynga poker has been taken over by hackers. Abusive photos and language. If you are allowed to win some chips once you think you're on the way to win the final your controls freeze up, your screen is coveredby a veil of darkness and invariably the chips are allocated to the wrong player. You report all this to zynga and your reward is SILENCE. The latest mishap was to be completely blocked out of facebook and not been allowed to enter. Can anyone help since the support you get from zynga is non existent

  • anthony flores

    im banned today and i have done anything wrong! im playing poker then my computer have a trouble shooting! then when it fix i enter the poker game and there was a notice that i was doing funky! they want to reset my chips! please help me! all the hard work ive done will be lost!

  • anthony flores

    im banned today and i have done anything wrong! im playing poker then my computer have a trouble shooting! then when it fix i enter the poker game and there was a notice that i was doing funky! they want to reset my chips! please help me! all the hard work ive done will be lost!

  • gigi

    Hi, i have a couple of questions to ask :

    1- why is it that no matter where i sit at a table…in the dealer's chat and in the player's chat, my name comes out grey…not re d or blue or whatever …like the other players ?

    2- no matter how many chips i receive from buddies who send me 100chips daily or by helping buddies with challenges.. i never receive these chips

    3- why can't i open buddy list when i click buddies or open buddy profile when i click their pics on line-up…?

    I have firefox and i go by facebook to log on poker

    thank you to homever can help me with this

    Gigi

  • gigi

    Hi, i have a couple of questions to ask :

    1- why is it that no matter where i sit at a table…in the dealer's chat and in the player's chat, my name comes out grey…not re d or blue or whatever …like the other players ?

    2- no matter how many chips i receive from buddies who send me 100chips daily or by helping buddies with challenges.. i never receive these chips

    3- why can't i open buddy list when i click buddies or open buddy profile when i click their pics on line-up…?

    I have firefox and i go by facebook to log on poker

    thank you to homever can help me with this

    Gigi

  • http://intensedebate.com/people/bfeld bfeld

    Sorry – I don’t know the answers to these.  I encourage you to try to Zynga support boards at http://www.zynga.com
    />

  • Gigi

    Thank you for replying so fast :) enjoy your day

  • Gigi

    Thank you for replying so fast :) enjoy your day

  • tracey

    i myself was just hacked today for 29 mill and i was left with 100ks:(i sure hope this matter gets solved

  • tracey

    i myself was just hacked today for 29 mill and i was left with 100ks:(i sure hope this matter gets solved

  • Frank Orth

    hey,i was banned & every time i logged into the poker game that window showed,now the window is gone but just cant get all the way into the gamecan you help me

  • Frank Orth

    hey,i was banned & every time i logged into the poker game that window showed,now the window is gone but just cant get all the way into the gamecan you help me

  • http://myspace.com apple

    my name Dimansion.ujang@yahoo.com can not play zynga poker myspace

  • http://myspace.com apple

    my name Dimansion.ujang@yahoo.com can not play zynga poker myspace

  • http://myspace.com apple

    my name Dimansion.ujang@yahoo.com can not play zynga poker myspace

  • ross

    what is going on with poker its not working 4 me can you help me out thank you so much.

  • ross

    what is going on with poker its not working 4 me can you help me out thank you so much.

  • ross

    what is going on with poker its not working 4 me can you help me out thank you so much.

  • GhostFace

    Im having the same problem as Rob, i have 1.3m and when i sit on a table says you appear to be playing on anothe server and you only have 2k to play on this table and i really have 1.3m, i sent a ticket to Zynga but i only got a clear you cache etc. Can some one pls help me with this problem pls…

  • GhostFace

    Im having the same problem as Rob, i have 1.3m and when i sit on a table says you appear to be playing on anothe server and you only have 2k to play on this table and i really have 1.3m, i sent a ticket to Zynga but i only got a clear you cache etc. Can some one pls help me with this problem pls…

  • GhostFace

    Im having the same problem as Rob, i have 1.3m and when i sit on a table says you appear to be playing on anothe server and you only have 2k to play on this table and i really have 1.3m, i sent a ticket to Zynga but i only got a clear you cache etc. Can some one pls help me with this problem pls…

  • paul edwards

    hi wendy i got a message from zaynga poker saying i won 50000000 chips i clicked on it and now 80000000 chips has gone out of my account can you help me

  • paul edwards

    hi wendy i got a message from zaynga poker saying i won 50000000 chips i clicked on it and now 80000000 chips has gone out of my account can you help me

  • paul edwards

    hi wendy i got a message from zaynga poker saying i won 50000000 chips i clicked on it and now 80000000 chips has gone out of my account can you help me

  • sara

    hi look i am sara hilitin and my in facebook and send my chips pliz zenga

  • sara

    hi look i am sara hilitin and my in facebook and send my chips pliz zenga

  • sara

    hi look i am sara hilitin and my in facebook and send my chips pliz zenga

  • kent cantillas

    zynga why u took 100mil chips please get it back to me

  • kent cantillas

    zynga why u took 100mil chips please get it back to me

  • kent cantillas

    ii cant even play poker anymore it say try again email poker_customerservice@zynga.com

  • kent cantillas

    ii cant even play poker anymore it say try again email poker_customerservice@zynga.com

  • kent cantillas

    zynga why u took 100mil chips please get it back to me

  • kent cantillas

    ii cant even play poker anymore it say try again email poker_customerservice@zynga.com

  • http://www.facebook.com/skolffild Skolffildd Skolffild

    not fair, what you take me chips I gi I earned honestly does not matter if I buy I know that play very true and please do not take my chips

  • http://www.facebook.com/skolffild Skolffildd Skolffild

    not fair, what you take me chips I gi I earned honestly does not matter if I buy I know that play very true and please do not take my chips

  • http://www.facebook.com/skolffild Skolffildd Skolffild

    not fair, what you take me chips I gi I earned honestly does not matter if I buy I know that play very true and please do not take my chips

  • jark lee

    i have 1 billion chips right now. poker master they call me

  • jark lee

    i have 1 billion chips right now. poker master they call me

  • jark lee

    i have 1 billion chips right now. poker master they call me

  • vhiandra

    why my zynga poker its..not responded..and i can't play.. zynga poker..please help me….!

  • vhiandra

    why my zynga poker its..not responded..and i can't play.. zynga poker..please help me….!

  • vhiandra

    why my zynga poker its..not responded..and i can't play.. zynga poker..please help me….!

  • JOE

    ALL U POOR ASS PEOPLE NEED TO GO TO ZYNGA REHAB DO U PEOPLE HAVE FRICKEN LIVE'S WTF…. ITS NOT REAL MONEY GO TO REHAB.!!!!!!!!!!!!!!!!!!!!!!!!

  • JOE

    ALL U POOR ASS PEOPLE NEED TO GO TO ZYNGA REHAB DO U PEOPLE HAVE FRICKEN LIVE'S WTF…. ITS NOT REAL MONEY GO TO REHAB.!!!!!!!!!!!!!!!!!!!!!!!!

  • JOE

    ALL U POOR ASS PEOPLE NEED TO GO TO ZYNGA REHAB DO U PEOPLE HAVE FRICKEN LIVE'S WTF…. ITS NOT REAL MONEY GO TO REHAB.!!!!!!!!!!!!!!!!!!!!!!!!

  • fa'i

    help me…my poker screen blank….why ?

  • fa'i

    help me…my poker screen blank….why ?

  • fa'i

    help me…my poker screen blank….why ?

  • meoff

    redirected ??? to ?http://apps.kitnmedia.com/superrewards/appinstall

    what is problem//

  • meoff

    redirected ??? to ?http://apps.kitnmedia.com/superrewards/appinstall

    what is problem//

  • meoff

    redirected ??? to ?http://apps.kitnmedia.com/superrewards/appinstall

    what is problem//

  • Bill

    I WAS PLAYING AND: ~ 7:30pm:____2-27-10 and____WHEN I RESTARTED THE PC MYSPACE__WOULD NOT ACCEPT MY PASSWORD AND__I RESET (same one) BUT NOW THE POKER__APP. IS GONE ALONG WITH THE PRO 50 MIL__STATUS AND ALL MY $5 MIL + $$$$____if I try to add app. it = a new rookie so is all my__data lost + my $$$$ ??????____SENT THE SUPPORT MESSAGE TO ZYNGA POKER__ON THEIR WEBSITE SUPPORT/REPORT FORM__AT ABOUT 8:15 PM Sat 2/27

  • Bill

    I WAS PLAYING AND: ~ 7:30pm:____2-27-10 and____WHEN I RESTARTED THE PC MYSPACE__WOULD NOT ACCEPT MY PASSWORD AND__I RESET (same one) BUT NOW THE POKER__APP. IS GONE ALONG WITH THE PRO 50 MIL__STATUS AND ALL MY $5 MIL + $$$$____if I try to add app. it = a new rookie so is all my__data lost + my $$$$ ??????____SENT THE SUPPORT MESSAGE TO ZYNGA POKER__ON THEIR WEBSITE SUPPORT/REPORT FORM__AT ABOUT 8:15 PM Sat 2/27

  • Bill

    (2) of (2) 2-27-10 Bill
    SEE MY VISA / PAYPAL PURCHASE EMAIL BELOW:__——————————————————————————–____Merchant__Zynga Game Network, Inc.__billing@zynga.com__888-614-7779 Instructions to merchant__You haven't entered any instructions. __Shipping address – unconfirmed__William Blake__117 Johns Glen Drive__Jacksonville, Florida, USA __32259__Ireland__ Shipping details__The seller hasn’t provided any shipping details yet. __Description Unit price Qty Amount __5,000,000 Chips ($150.00)__ $150.00 USD 1 $150.00 USD __Subtotal $150.00 USD __Total $150.00 USD __Payment $150.00 USD __Charge will appear on your credit card statement as "PAYPAL *ZYNGAGAMENE"__Payment sent to billing@zynga.com ____I'm on SS Disibility and $150.00 for your chips..then lose all 5 million :(

  • Bill

    (2) of (2) 2-27-10 Bill
    SEE MY VISA / PAYPAL PURCHASE EMAIL BELOW:__——————————————————————————–____Merchant__Zynga Game Network, Inc.__billing@zynga.com__888-614-7779 Instructions to merchant__You haven't entered any instructions. __Shipping address – unconfirmed__William Blake__117 Johns Glen Drive__Jacksonville, Florida, USA __32259__Ireland__ Shipping details__The seller hasn’t provided any shipping details yet. __Description Unit price Qty Amount __5,000,000 Chips ($150.00)__ $150.00 USD 1 $150.00 USD __Subtotal $150.00 USD __Total $150.00 USD __Payment $150.00 USD __Charge will appear on your credit card statement as “PAYPAL *ZYNGAGAMENE”__Payment sent to billing@zynga.com ____I'm on SS Disibility and $150.00 for your chips..then lose all 5 million :(

  • Bill

    I WAS PLAYING AND: ~ 7:30pm:____2-27-10 and____WHEN I RESTARTED THE PC MYSPACE__WOULD NOT ACCEPT MY PASSWORD AND__I RESET (same one) BUT NOW THE POKER__APP. IS GONE ALONG WITH THE PRO 50 MIL__STATUS AND ALL MY $5 MIL + $$$$____if I try to add app. it = a new rookie so is all my__data lost + my $$$$ ??????____SENT THE SUPPORT MESSAGE TO ZYNGA POKER__ON THEIR WEBSITE SUPPORT/REPORT FORM__AT ABOUT 8:15 PM Sat 2/27

  • Bill

    (2) of (2) 2-27-10 Bill
    SEE MY VISA / PAYPAL PURCHASE EMAIL BELOW:__——————————————————————————–____Merchant__Zynga Game Network, Inc.__billing@zynga.com__888-614-7779 Instructions to merchant__You haven't entered any instructions. __Shipping address – unconfirmed__William Blake__117 Johns Glen Drive__Jacksonville, Florida, USA __32259__Ireland__ Shipping details__The seller hasn’t provided any shipping details yet. __Description Unit price Qty Amount __5,000,000 Chips ($150.00)__ $150.00 USD 1 $150.00 USD __Subtotal $150.00 USD __Total $150.00 USD __Payment $150.00 USD __Charge will appear on your credit card statement as “PAYPAL *ZYNGAGAMENE”__Payment sent to billing@zynga.com ____I'm on SS Disibility and $150.00 for your chips..then lose all 5 million :(

  • ylbere

    hi can someone help me ,i had 13mil chips(on facebook) and tomorrow when i try to sit on a table ( on facebook) it tells me “you appear to be playing on another table and u have -2 mil chips.PLZ HELP ME

  • ylbere

    hi can someone help me ,i had 13mil chips(on facebook) and tomorrow when i try to sit on a table ( on facebook) it tells me "you appear to be playing on another table and u have -2 mil chips.PLZ HELP ME

  • ylbere

    hi can someone help me ,i had 13mil chips(on facebook) and tomorrow when i try to sit on a table ( on facebook) it tells me “you appear to be playing on another table and u have -2 mil chips.PLZ HELP ME

  • Gary

    I was playing at Zynga last night and had 5,000,000 plus chips when I gave up. Today I went to play and found that I had no chips left. I emailled Zynga and got no reply. Can you help.

  • Gary

    I was playing at Zynga last night and had 5,000,000 plus chips when I gave up. Today I went to play and found that I had no chips left. I emailled Zynga and got no reply. Can you help.

  • Gary

    I was playing at Zynga last night and had 5,000,000 plus chips when I gave up. Today I went to play and found that I had no chips left. I emailled Zynga and got no reply. Can you help.

  • http://www.myspace.com/zulshah_n9 RxzOpeN

    why i can' play my zynga poker on myspace??

  • http://www.myspace.com/zulshah_n9 RxzOpeN

    why i can' play my zynga poker on myspace??

  • http://www.myspace.com/zulshah_n9 RxzOpeN

    Why I can't play my zynga poker on myspace??? his loading so long time…………

  • http://www.myspace.com/zulshah_n9 RxzOpeN

    Why I can't play my zynga poker on myspace??? his loading so long time…………

  • Brad Peterson

    zynga poker takes chips because of sore losers reporting you for abuse not right,

  • Brad Peterson

    zynga poker takes chips because of sore losers reporting you for abuse not right,

  • http://facebook.com john`

    wendy my poker loads only at 66 and it stops loading then .. !! icant play zynga for about 1week now .. !! i already tried refreshinh my web page … !! im using windows 7 with a high speed internet service .. !!

  • http://facebook.com john`

    wendy my poker loads only at 66 and it stops loading then .. !! icant play zynga for about 1week now .. !! i already tried refreshinh my web page … !! im using windows 7 with a high speed internet service .. !!

  • http://facebook.com john

    John here .. !!! the zynga poker in my face only loads at 66 then stops loading .. !! what will i do?? im using windows 7 with a high speed connection

  • http://facebook.com john

    John here .. !!! the zynga poker in my face only loads at 66 then stops loading .. !! what will i do?? im using windows 7 with a high speed connection

  • http://facebook.com john`

    wendy my poker loads only at 66 and it stops loading then .. !! icant play zynga for about 1week now .. !! i already tried refreshinh my web page … !! im using windows 7 with a high speed internet service .. !!

  • nuzul

    my poker at myspace cannot play
    why..??

  • nuzul

    my poker at myspace cannot play
    why..??

  • http://hiiii ehab

    hiiiii

  • http://hiiii ehab

    hiiiii

  • http://hiiii ehab

    hiiiii

  • joseph

    i lost my 5 millin buxs i was hacked like get them back thank u

  • http://www.friv.com laith

    hi iam laith i wana to play all poker games

  • http://www.friv.com laith

    hi iam laith i wana to play all poker games

  • melv

    i cant get onto my texas holdem account.it only loads about %50 and it stops.but now when i got on to my other computer it loads perfectly. helppppppppppp

  • melv

    i cant get onto my texas holdem account.it only loads about %50 and it stops.but now when i got on to my other computer it loads perfectly. helppppppppppp

  • jeffery

    can anybody help me…… I used to be able to play texas holdem just fine….but now while its loading….the connection freezes and I have to entirely open upa new internet connection….is this my ports? and if so how do I fix? my mafia wars also runs slower, but it still plays……poker completly freezes….

    PLEASE HELP!!!!! i miss my poker

  • jeffery

    can anybody help me…… I used to be able to play texas holdem just fine….but now while its loading….the connection freezes and I have to entirely open upa new internet connection….is this my ports? and if so how do I fix? my mafia wars also runs slower, but it still plays……poker completly freezes….

    PLEASE HELP!!!!! i miss my poker

  • Robert Newman

    Having trouble signing in to poker

  • Robert Newman

    Having trouble signing in to poker

  • Robert Newman

    Having trouble signing in to poker

  • http://myspace.com mygetz

    can play

  • http://myspace.com mygetz

    can play

  • rijames

    i cant log in in poker games how can i log in again
    and it says nav controller fail
    please can u help me out

  • rijames

    i cant log in in poker games how can i log in again
    and it says nav controller fail
    please can u help me out

  • http://myspace.com mygetz

    can play

  • Barb

    When I am playing Zynga poker and it freezes and show not responding program what can I do?

    • DR.M.F/M AL ABOUDI

      I have been blocked more than 48 hours why?

  • Barb

    When I am playing Zynga poker and it freezes and show not responding program what can I do?

  • Barb

    When I am playing Zynga poker and it freezes and show not responding program what can I do?

    • DR.M.F/M AL ABOUDI

      I have been blocked more than 48 hours why?

  • black_lagenda

    i have been banned

    • DR.M.F/M AL ABOUDI

      I have been blocked more than 48 hours why?

  • black_lagenda

    i have been banned

    • DR.M.F/M AL ABOUDI

      I have been blocked more than 48 hours why?

  • machh cheese

    hi zyngapoker i want to know why that you is steal my chip? and this is already the second time that you steal my chip from me ! from my acount ! so i want it back ! please give my chip back to me (to my acount)

  • machh cheese

    hi zyngapoker i want to know why that you is steal my chip? and this is already the second time that you steal my chip from me ! from my acount ! so i want it back ! please give my chip back to me (to my acount)

  • dekyke

    nav controller failled

  • dekyke

    nav controller failled

  • voodo

    wendy please help me…..i cant open my poker on my facebook for no reason..my facebook profile id 100001053725187..

  • voodo

    wendy please help me…..i cant open my poker on my facebook for no reason..my facebook profile id 100001053725187..

  • LIsa

    im using vista when i logg on to zynga poker i can get as far as the lobby then it will freeze every 4sec cant get to tables and i have cable connection any suggestions ?

  • LIsa

    im using vista when i logg on to zynga poker i can get as far as the lobby then it will freeze every 4sec cant get to tables and i have cable connection any suggestions ?

  • kahiru

    hey semua bagaimana caranya membuka blokir zinga poker, punya saya diblokir dan tak bisa dibuka tolong bantu aku ya……..????

  • kahiru

    hey semua bagaimana caranya membuka blokir zinga poker, punya saya diblokir dan tak bisa dibuka tolong bantu aku ya……..????

  • kahiru

    hey semua bagaimana caranya membuka blokir zinga poker, punya saya diblokir dan tak bisa dibuka tolong bantu aku ya……..????

  • khairul amri

    please help my!! my poker can't open how to open my zinga

  • khairul amri

    please help my!! my poker can't open how to open my zinga

  • Dee

    Once I log in – it won't let me play. It freezes. I have downloaded google chrome and the same thing happens. I was playing earlier today fine. Now I can't play. Any suggestions?

  • Dee

    Once I log in – it won't let me play. It freezes. I have downloaded google chrome and the same thing happens. I was playing earlier today fine. Now I can't play. Any suggestions?

  • Dee

    Once I log in – it won't let me play. It freezes. I have downloaded google chrome and the same thing happens. I was playing earlier today fine. Now I can't play. Any suggestions?

  • Dave Ling

    I have got to level 6 in Zynga poker, but it tells me I am unregistered. How do I register?

  • Dave Ling

    I have got to level 6 in Zynga poker, but it tells me I am unregistered. How do I register?

  • http://www.facebook.com/profile.php?id=1508101690 Roy Robai

    what haven i can't login in zynga poker,please help me
    exas Hold'em Message

    Login Controller Failed.

    Please email poker_customerservice@zynga.com if this issue persists.

  • Lynda Anthony

    open my, myspace acct.

  • paul michel

    had 12m a cuple days ago and now i only ha 1400 game you f runing /i certaintly dindt loose those chips so what the fuck is this

  • paul michel

    had 12m a cuple days ago and now i only ha 1400 game you f runing /i certaintly dindt loose those chips so what the fuck is this

  • doron

    what do i have to do they stole my 60 m chips i just paid for it with my credit card from zynga i think if they are not going to help me i will dispiot the charge i need someone to help me

  • elie adamss

    hi my names is elie adams from lebanon but i have serious problem {
    Your account has been banned.

    Your poker account has been disabled due to Abuse.

    If you believe this is an error, please contact customer support to request reactivation.} this the problem i have it i need help and thank-full

  • elie adamss

    hi my names is elie adams from lebanon but i have serious problem {
    Your account has been banned.

    Your poker account has been disabled due to Abuse.

    If you believe this is an error, please contact customer support to request reactivation.} this the problem i have it i need help and thank-full

  • burn

    i want to delete one of my buddies.. how ?

  • burn

    i want to delete one of my buddies.. how ?

  • sara albawab

    no dear zynga poker
    god will pansh you >before i have 520m chips
    after that i lost evrey thing lose after lose you did not give agood card i don t no why i did not do any thing wrong you kill me i lost evrey thing my hart pan me i went to the hospital b> of you
    god help me to i will prwy for the god to panash you
    i want to say that you are abad grup
    i want to forget you god destroe you

  • sara albawab

    no dear zynga poker
    god will pansh you >before i have 520m chips
    after that i lost evrey thing lose after lose you did not give agood card i don t no why i did not do any thing wrong you kill me i lost evrey thing my hart pan me i went to the hospital b> of you
    god help me to i will prwy for the god to panash you
    i want to say that you are abad grup
    i want to forget you god destroe you

  • jean

    bonjour?
    je n'arrive plus a jouer au poker,que se passe t 'il?
    POUVEZ VOUS m'aider???? help help ME!!!!!

  • jean

    bonjour?
    je n'arrive plus a jouer au poker,que se passe t 'il?
    POUVEZ VOUS m'aider???? help help ME!!!!!

  • Barbara Jones

    I can't get on my zynga poker, why?

  • http://facebook brodwrickking

    i can pull up zynga poker but my broser is to slow to play. please help me to play. thank you.

  • http://facebook brodwrickking

    i can pull up zynga poker but my broser is to slow to play. please help me to play. thank you.

  • sharo clair

    yes i wondering if u could help to get my old facebook back someone hacked iinto it ,i so much stuff in there on poker i had 5 mil cause when u fb people told me o iwon 1mil dailly lottery after i lost everything

  • A M Lukman

    My name Lukman from Malaysia.. I lost my zyngapoker chips 6,052,000 just now. The history was started when I want to enter my facebook account, however after entering the password, it shown that “wrong password”. I do it for a several time. When I successfully enter into my account and wanted to play zyngapoker, I was shock because all my chips gone and remaining balance is 0.. please help me..

  • A M Lukman

    My name Lukman from Malaysia.. I lost my zyngapoker chips 6,052,000 just now. The history was started when I want to enter my facebook account, however after entering the password, it shown that “wrong password”. I do it for a several time. When I successfully enter into my account and wanted to play zyngapoker, I was shock because all my chips gone and remaining balance is 0.. please help me..

  • http://zingapoker fouad moutran

    it has been 3 days the loading system reaches 68% and stops there though Irefresh so many times and restart my computer and loading system won't go beyond 68%, in that case I could'nt reach the tables to play,could you please keep me informed when this problem could be resolved thank you.

  • http://zingapoker fouad moutran

    it has been 3 days the loading system reaches 68% and stops there though Irefresh so many times and restart my computer and loading system won't go beyond 68%, in that case I could'nt reach the tables to play,could you please keep me informed when this problem could be resolved thank you.

  • http://zingapoker fouad moutran

    it has been 3 days the loading system reaches 68% and stops there though Irefresh so many times and restart my computer and loading system won’t go beyond 68%, in that case I could’nt reach the tables to play,could you please keep me informed when this problem could be resolved thank you.

  • baco

    why I can not play and can not win

  • baco

    why I can not play and can not win

  • wan yan ping

    i cannot entry zynga texas hold”em poker room by fault (#0001)…….pls help me.

  • chan sheung ping

    i cannot entry zynga poker by faul(#0001), if i do something wrong, i am applogize to all , pls give me back to play zynga poker, i am very like this game…..thank you..

  • chan sheung ping

    i cannot entry zynga poker by faul(#0001), if i do something wrong, i am applogize to all , pls give me back to play zynga poker, i am very like this game…..thank you..

  • http://www.myspace.com/545387858 geraldo

    hy,,,my name is geraldo fanher
    please help me

    My poker account has been banned for the mistakes that I never,,,
    I was accused of hacking,,,, I was slandered, I do not understand hacking,,,
    I've spent plenty of time to win it,,, but they became futile, I lost almost 1.2 billion chip …. This happened at 08:00 on August 12, 2010

    Please help,,, I had to contact customer service Zynga but no serious response ….

    I almost cry because the only hope to treat my mother to go,,, because I have an agreement with my friend, if I can get ranked 20th in the poker myspace I will be given money to treat my mom,,, but my mother is dead now ,,, because I can not beat the competition with my friend,,, my account banned
    http://www.myspace.com/545387858

  • http://www.facebook.com/patti.pescekafati Patti Pesce Kafati

    I'm here to complain about zynga poker on texas hold en facebook..It keeps bouncing me out of the game and taking thousands of dollars..I had won six million just so it could get reduced when the game pops me out..And NO I am not hitting something. My hands not even on the mouse..This is the second complaint from me in the past week..Also, I have a note on my wall of zynga that a person was trying to get in my poker…And it was NO hacker. It was me and the game pushed me all the way to facebook and would not let me back..I kept retrying to get in my account and it took me forever. I had to close down my whole facebook a few times..Did not want to accept my name nor pass…And I need the script running on zynga texas poker removed.I feel you owe me compensation for money which was taken from my account when I was not playing and obviously the table was still working when I got poped out all those times..My friends have complained to me about similar stuff but they don't spend all the money we do…..Pleas fix as soon as possible..It's out of control…

  • http://www.facebook.com/patti.pescekafati Patti Pesce Kafati

    I'm here to complain about zynga poker on texas hold en facebook..It keeps bouncing me out of the game and taking thousands of dollars..I had won six million just so it could get reduced when the game pops me out..And NO I am not hitting something. My hands not even on the mouse..This is the second complaint from me in the past week..Also, I have a note on my wall of zynga that a person was trying to get in my poker…And it was NO hacker. It was me and the game pushed me all the way to facebook and would not let me back..I kept retrying to get in my account and it took me forever. I had to close down my whole facebook a few times..Did not want to accept my name nor pass…And I need the script running on zynga texas poker removed.I feel you owe me compensation for money which was taken from my account when I was not playing and obviously the table was still working when I got poped out all those times..My friends have complained to me about similar stuff but they don't spend all the money we do…..Pleas fix as soon as possible..It's out of control…

  • http://www.facebook.com/patti.pescekafati Patti Pesce Kafati

    I'm here to complain about zynga poker on texas hold en facebook..It keeps bouncing me out of the game and taking thousands of dollars..I had won six million just so it could get reduced when the game pops me out..And NO I am not hitting something. My hands not even on the mouse..This is the second complaint from me in the past week..Also, I have a note on my wall of zynga that a person was trying to get in my poker…And it was NO hacker. It was me and the game pushed me all the way to facebook and would not let me back..I kept retrying to get in my account and it took me forever. I had to close down my whole facebook a few times..Did not want to accept my name nor pass…And I need the script running on zynga texas poker removed.I feel you owe me compensation for money which was taken from my account when I was not playing and obviously the table was still working when I got poped out all those times..My friends have complained to me about similar stuff but they don't spend all the money we do…..Pleas fix as soon as possible..It's out of control…

  • http://www.facebook.com/profile.php?id=100001045587034 Ulin Langit

    please?..unbanned my poker….

  • http://www.facebook.com/profile.php?id=100001045587034 Ulin Langit

    please?..unbanned my poker….

  • http://www.facebook.com/profile.php?id=100001045587034 Ulin Langit

    please?..unbanned my poker….

  • dwayne monteram

    i can't play poker on the tbles,it says cannot connect to server . help

  • dwayne monteram

    i can't play poker on the tbles,it says cannot connect to server . help

  • dwayne monteram

    i can't play poker on the tbles,it says cannot connect to server . help

  • Ankush jain

    hey i want 2 confirm my account..

    • Ankush jain

      i want to confirm my face book zynga poker account…

  • Ankush jain

    hey i want 2 confirm my account..

    • Ankush jain

      i want to confirm my face book zynga poker account…

  • Ankush jain

    hey i want 2 confirm my account..

    • Ankush jain

      i want to confirm my face book zynga poker account…

  • Anita bulk

    Dear Zynga

    please open my zynga poker system in myspace.. because i can't open. ply poker.. i have chip. 2.733. billion. in my id. please open

    • Anita bunk

      please open my zynga poker system in myspace.. because i can't open. ply poker.. i have chip. 2.733. billion. in my id. please open . i'm waiting . thanks

  • Anita bulk

    Dear Zynga

    please open my zynga poker system in myspace.. because i can't open. ply poker.. i have chip. 2.733. billion. in my id. please open

    • Anita bunk

      please open my zynga poker system in myspace.. because i can't open. ply poker.. i have chip. 2.733. billion. in my id. please open . i'm waiting . thanks

  • bob

    I will never buy chips from Zunga poker no matter how high they turn the percentage that you will lose up (same as real money video games percentage of wins are set in the machine by the operator )

  • bob

    I will never buy chips from Zunga poker no matter how high they turn the percentage that you will lose up (same as real money video games percentage of wins are set in the machine by the operator )

  • http://myspace Dina

    I have been blocked more than 48 hours why?

    please open my zynga poker system in myspace.. because i can’t open. ply poker.. i have chip there
    thank you

  • tony elliott

    Hello, could you help me. Today I lost ten million chips from my zynga poker account, is there any way you could help me retrieve it. My E.Mail adress is elliotttony514@googlemail.com

  • tony elliott

    Hello, could you help me. Today I lost ten million chips from my zynga poker account, is there any way you could help me retrieve it. My E.Mail adress is elliotttony514@googlemail.com

  • Marda Trisna

    Hi Wendy, My name is Marda Trisna an I think you can help me whit my chips that
    were stolen these day 16/10/10 and I had over 15,000,000 millions and they left
    me whit 93000 chips they were stolen at these time aroun 12.00pm at night Indonesia time please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my
    account is mahesa1_trisna@yahoo.com and were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

  • Marda Trisna

    Hi Wendy, My name is Marda Trisna an I think you can help me whit my chips that
    were stolen these day 16/10/10 and I had over 15,000,000 millions and they left
    me whit 93000 chips they were stolen at these time aroun 12.00pm at night Indonesia time please Brad help me
    please i need my chips every think they ask me to do I done it already but whit my
    account is mahesa1_trisna@yahoo.com and were my
    chips was stolen if they can put my restore chips and my new account I be thankful please
    help me.

  • terry guntert

    the photos of other player are just a out line with a z in the mi9ddle. Who do I correct this problen

  • terry guntert

    the photos of other player are just a out line with a z in the mi9ddle. Who do I correct this problen

  • ron carle

    i have been playeing zynga poker for over aa year now i cannot get to it can you help me thank you

  • ron carle

    i have been playeing zynga poker for over aa year now i cannot get to it can you help me thank you

  • josh

    whats good

  • http://www.facebook.com/profile.php?id=100000657055768 Jafar Boshmaf ابو برت

    i have been band i wanna get fast on the table i love zynga

  • http://www.facebook.com/profile.php?id=100000657055768 Jafar Boshmaf ابو برت

    i have been band i wanna get fast on the table i love zynga

  • http://www.facebook.com/profile.php?id=100000922627373 Jim Kim

    how reactivation a banned poker account

  • http://www.facebook.com/profile.php?id=100000922627373 Jim Kim

    how reactivation a banned poker account

  • zapata rigo

    i love playing zinga poker i play almost every day and i recomendit to every one its reely fun i had 975.000and iwas just happy to reach to one million but for my suprice when i got to the game 100.000 chips where gone and not only that it keep messing every way some times it dont pay me every thing i win or when i have a game it says to reconect and takes me out of the game why is all this is hapening to me i just want to play and recomend it to peple that i know some body is doing this intentially its just not right when im trying to reach to higher levl so hard please help…………

  • http://www.facebook.com/Deathbyshamanpee Cameron David Callaway

    i have been banned for reasons i dont know….if someone can tell me how i fix it…or help me… i would appreiciat it…i dont know if someone marked me as spam or somthing… i would really apreciat it

  • syarini

    i cannot entry zynga poker by faul(#0001), if i do something wrong, i am applogize to all , pls give me back to play zynga poker, i am very like this game…..thank you

  • Www Fefe79

    ciao mi avete preso 7 milioni di cips vinte regolarmente oggi ale 12.30,volevo sapere come mai grazie.da borghi federica.

  • Rifimubarok

    zynga sportif donk jangan sembarangan nge banned akun orang…….bagus ga usah da lagi ja poker klo gtu..

  • Ratnasofyan

    janagan kayak kontol u zynga nge banned akun orang se suka lu anjing………………………..

  • Jomar

    Hold’em Message

    Fonts Failed.
    what happen if show this message?

  • parmitu

    zynga damn!!!!!!!!!
    zynga crazy!!!!!!!!!!!!!!
    zynga hell!!!!!!!!!!!!!!!!!!!!!!
    zynga dead!!!!!!!!!!!!!!!!!!!!!!!!!!
    disperse zynga poker!!!!!!!!!!!!!!!!!!!!!
    make it difficult!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    zynga only rotten politics!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • menara

    hy,,,my name is geraldo fanher
    please help me

    My poker account has been banned for the mistakes that I never,,,
    I was accused of hacking,,,, I was slandered, I do not understand hacking,,,
    I’ve spent plenty of time to win it,,, but they became futile, I lost almost 1.2 billion chip …. This happened at 08:00 on August 12, 2010

    Please help,,, I had to contact customer service Zynga but no serious response ….

    I almost cry because the only hope to treat my mother to go,,, because I have an agreement with my friend, if I can get ranked 20th in the poker myspace I will be given money to treat my mom,,, but my mother is dead now ,,, because I can not beat the competition with my friend,,, my account baned

  • menara

    hy,,,my name is geraldo fanher
    please help me

    My poker account has been banned for the mistakes that I never,,,
    I was accused of hacking,,,, I was slandered, I do not understand hacking,,,
    I’ve spent plenty of time to win it,,, but they became futile, I lost almost 1.2 billion chip …. This happened at 08:00 on August 12, 2010

    Please help,,, I had to contact customer service Zynga but no serious response ….

    I almost cry because the only hope to treat my mother to go,,, because I have an agreement with my friend, if I can get ranked 20th in the poker myspace I will be given money to treat my mom,,, but my mother is dead now ,,, because I can not beat the competition with my friend,,, my account baned

  • http://www.facebook.com/people/Yennie-Chan/100001744584893 Yennie Chan

    I have add my friend at zynga poker but i cant see them online ? why ? i log in and out many time still cant see them?

  • http://www.facebook.com/people/Yennie-Chan/100001744584893 Yennie Chan

    I have add my friend at zynga poker but i cant see them online ? why ? i log in and out many time still cant see them?

  • victor

    what is happening i can not log in to my space. i play texas holdem, its not my cp cuz i reset it,reloaded,up graeded, restarded. n i can login anybody have the same problem

  • Akil16

    hi plz snd poker………

  • premal kshatriya

    i like zynga .i love zynga; i pass my time with zynga pls start zynga pleaseeeeeeeeeeeeeeeee

  • Eleonora

    ai hav 3994 clips end zinga no mi plei to turnamends lai ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

  • Demon_gate

    djancok zynga Texas Hold’em Poker ngak bisa di buka………..
    gimana ne……anjing >>>>>sialan>>>>>>bangsat>>>>>bajingan>>>>setan>>>>>iblis>>>>monyet>>>>>babi>>>>ETC….

  • http://www.myspace.com/adreymikail adrey mikail

    zynga..WHY you banned my myspace account for the mistake that i never did..?? what the fuck is going on with you..after i reported to zynga customer service..there is no further action is taken..WHY..?? please return back my chips you bastard..( Your information has been sent to our customer service department. We will review your case (est. time 72 hours) and take action as necessary. )..you said 72 hours..but i’ve been waiting for 2 weeks..fuck you..

  • http://www.facebook.com/people/Tufo-Skaljo/100000526990819 Tufo Skaljo

    FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,FUCK YOU ZYNGA TEXAS HOLD*EM POKER ,

  • http://www.facebook.com/people/Tufo-Skaljo/100000526990819 Tufo Skaljo

    FUCK YOU ZYNGA

  • http://www.facebook.com/people/Tufo-Skaljo/100000526990819 Tufo Skaljo

    FUCK YOU BIBLIA ZYNGA

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